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Reviews 41
Shaun Ferguson
Dec 31,2024Ordered the premium foam for my sofa. Paid £430 for the 4 cushions. Order process was quick and easy, and they were super responsive. Delivery was smooth. Around a month after they arrived; two of the cushions have started to sink. Iv emailed on 3 occasions now (almost 4 weeks ago) and still no response. We’ve just had a baby so comfort is paramount for my partner. Having to replace these with another company.
hannah
Dec 17,2024Absolutely delighted with my sofa cushions. I cannot believe how amazing the whole process was! Super friendly and efficient people on the phone. My sofa looks new! I am delighted. Highly recommended.
Robert Young
Oct 26,2024The items are perfect - cut to the exact sizes and quality exactly as described. Delivery well before the estimated date. The website is marvellous - differing shapes, densities and firmness. All parameters explained very clearly so that ones knows exactly which type, density etc is required. In my opinion the best business from which to purchase memory foam cushions / matresses.
Duncan White
Sep 20,2024I would highly recommend Direct Foam. The process from start to finish was second to none. I applied on their website for a quote to re-foam my sofa seats and backs, I was sent a bag to send my covers to them, I had a quote sent via email, I agreed and paid over the phone, then I had everything back in a week after payment. It cost me a few quid, but much cheaper than a new sofa. Also over £250 cheaper than a well known company. Don't be scared if you don't accept their quote, you will get your covers back!
Elaine
Sep 07,2024Delighted with the service and fast turnaround. Opted to send the cushion covers in and the result is perfect. Our outdoor furniture looks like new again.
Andrea Daley
Sep 02,2024Very pleased with the service from Direct Foam and thank you very much to Michelle for her professional support. Very satisfied customer.
TRACEY
Aug 22,2024This company is great! I used the service where you send your covers to them to ensure a perfect fit. It was quick and easy. Customer service is also very good. The best thing though is my saggy old cushions are now like new. So thrilled with the results. Thank you Direct Foam
Karen Rae
Aug 13,2024Website is very easy to navigate, so finding a price was quick and painless. Customer service is fantastic, they really went all out to help me - and were a joy to deal with, quality of the foam is fantastic. I cannot recommend Direct Foam highly enough - we would definitely order from them again.
Sue Sorrell
Jun 06,2024Just placed our 2nd order for a differant sofa. Returned to this company as the others we have are comfortable, hardwearing and a perfect fit. Customer service excellent and delivery always on time
Robert Dunn
Mar 02,2024Absolutely superb cushions and made exactly to my specifications for my campervan, the antracite material is lush and the premium foam with stockinette is real comfy, great price and excellent delivery with 1 hrs time slot, would definitely recommend.
Margaret O'Brien
Dec 20,2023I decided to purchase new sofa cushions and take advantage of the cushion cover collection service to ensure that the size was right. The cushions were made and despatched to DPD who could not understand the address for some reason and returned them to Direct Foam. The same thing happened a second time but somewhere along the way they were lost, along with my cushion cover! I had to provide Direct Foam with details and a sample of the material and they arranged for the manufacturer to make up new covers. Today I received the new cushions and covers and I am absolutely delighted with both. It has taken nearly 7 weeks and I might have been steaming, but the ladies at Direct Foam have been so good, keeping me in the loop, chasing suppliers, and refunding my money. They couldn’t have done more, hence the 5 stars. I am sure this was a ‘one off’ and it wouldn’t stop me from using this company again. Thank you Michelle,Stacey and Shannon. Many companies could learn a lot about customer service from you!
John R
Nov 19,2023I needed a replacement filling for one of the large armchairs of our lounge suite. The filling wasn't originally foam but I thought I would try foam as a replacement as it was more affordable. The order was easy to complete on their website. The foam was sent quickly and was exactly the right size and does the job well.
David Jack
Nov 11,2023Had replacement cushions for 2 sofas. One set had a problem but they were replaced without any issues. The replacements were perfect just like the first set. Really helpful company, easy to contact and they care about your satisfaction. Really recommend them.
Louise Beament
Nov 11,2023The cut to size service is very good as it meant that I could get a window seat cushion that fits perfectly into our old cottage. The only downside was the cost of the post and packaging.
Laura O
Oct 27,2023I bought new foam cushions for a 3 seater sofa and an armchair. I shopped around, and found the price to be good. I phoned up to get a quote and the woman I spoke to was friendly and professional. She remembered me when I called back, which made this remote service feel personal. I am delighted with the result. My sofas feel new again.
Derek Crowl
Oct 10,2023Ordering the right size and shape was really easy. I received my order within 7 days and it was the perfect size and comfort. Communication via email was very efficient and my query was answered within a hour. Would definitely recommend
Kat
Sep 11,2023Great cushions - really make our sofa look so much better (and so much comfier!). Website is a little slow but otherwise easy to find the shape and type of foam you need. Delivered well with minimal wait.
Lisa Hilton
Sep 11,2023I got exactly what I asked for and quickly. Really easy to use website too. Extremely happy!
John Roberts
Sep 07,2023Direct provided an exceptional service. On visiting the factory I was given samples of foam to try and, once I had made my choice, they provided collection bags for my cushion covers within two days; these were collected on my chosen day. I confirmed and paid for my order and the cushions were returned within less than two days. All staff with whom I had contact were very helpful.
Unit 1, Dial Post Park, Horsham Road, Rusper, West Sussex, RH12 4QX, Horsham, GB
http://www.directfoam.com
Bob Charles
Jan 22,2025I’ve been looking to refurbish my conservatory cushions, after 20 years they were looking very flat. After looking at all the options I came across Direct Foam. The great things is they do everything for you, the hardest bit for me was getting the old foam out of the covers. Once this was done sent off the cushions covers and amazingly they came firm and looking like new. The carrier DPD were also excellent keeping me informed at all times. I don’t often recommend firms but I’ve no hesitation in recommending this firm. Also they answer the phone immediately no annoying music while keeping you on hold.