To leave a review you need to be logged in
Reviews 23
Thomas Ma
Jul 28,2024We paid for Premier service and got Uber quality service. Come to find out people had recommended empire CLS limousine SERVICE, not these guys. I believe they are based in India do not use them. They are absolutely horrible.
Nesha Landa
Jul 01,2024Absolutely awful. Avoid! The limo turned up on the wrong day ruining the birthday surprise which was completely unprofessional and unorganised of an established business. Clearly empire limo takes no pride in their customers and their occasions. The package I paid for stated it included decorations and a bow and 2 bottles of bubbly. This wasn’t provided. Despite in depth talks with Jenny about what was provided she conveniently missed this off the order form and stated it was my fault when she confirmed it was on the order by chat. The limo driver went the wrong way and drove incredibly slow to get to the venue wasting a lot of time. An extremely poor experience from a business that clearly only cares about taking money and not the experience they are providing. When I raised this with them they were extremely nonchalant and did nothing to rectify this despite our disappointing experience. Would not recommend at all. Do not trust this company with your special occasions as they have no care and fail to take responsibility!
Amanda Guariglia
Mar 12,2024What a great experience Empire Limousine provided for us! The driver was very respectful and brought us to our destination safely. 10/10 would recommend! Will definitely be booking with them again!
Jeanette Morgan
Dec 03,2023Thank you so much
Dilpreet
Nov 15,2023Great experience with empire limousine … The care and the service provided by empire limousine was amazing 🤩 Thankyou …..
Alia khan
Nov 09,2023Great experience. Driver showed up on time. I am very grateful to have an amazing service by empire limousine.
Yawer K
Nov 09,2023The customer experience from start to finish was phenomenal.
I K
Sep 06,2023I was amazed to see how well they train their chauffeurs. Driver was Ontime with clean new vehicle. Excellent service.
American Limo Service Inc.
Sep 06,2023Excellent Company to deal with
Brian Brooks
Aug 18,2023Absolutely worst service in the world driver left us at Pine knob and driver was driving erratic not only would I never use this company again but I am filing a small claims lawsuit again the company and the driver run as fast as you can form this company 💯💯💯💪
Brianna Taylor
Jul 20,2023Party by shut down and they had the worst customer service! Dnt not book !!!
Amy
Jul 19,2023Spent a day in Toronto for a jays game, and it took the driver over an hour to find us at the pick up location they chose! Complete chaos. Definitely will not be renting from them again. Paid over $900 to be left standing in the rain. I would have rather of just gotten a Uber. Get unprofessional.
Stella Zaine Musicha
Mar 17,2023We were promised bottomless champagne but inly to get 2 bottles of which one of them was given to us after we asked and driver had it in the front sit. We were promised birthday banners and red carpet for photo shoot,but the driver said because it was raining and also that the carpet was dirty therefore we shouldn't bother.Very disappointed with this,as my highlight for the whole booking was the red carpet and shoot.
Ryan Shaer
Mar 15,2023This company is not trustworthy. They owe us money for a trip we did for them in Philadelphia. I am a local limo service. Trip ID- 57674
S Ricketts
Nov 13,2022Fantastic experience with Empire Limos. AJ, the driver arrived in time and treated my 80 year old mother like the star that she is. Thankyou AJ for making our day extra special. God bless you x
Raheem
Oct 26,2022Dealing with empire limos was so easy, their communication was great, easy to deal with and very affordable. Customer service was top notch couldn't thank Jennifer from empire limos enough. The driver on the day arrived on time which proves that their punctuality was on point, he also was very patient waiting for the bride, pick up time was also on point and was patient waiting for us to leave. The car was spotless, decorated as explained, well-mannered and a top gent. Will definitely recommend to anyone else.
Charles Batikha
May 18,2022We hired this service for my 28 year old brother’s funeral. They were to pick us up at 8:30am and we had a few destinations. At 8:35am I called asking for a status update and was told I would be called right back. 10 minutes later I decide to call back and was told the driver is stuck in traffic. I told the dispatcher that we are already late to the funeral and to have the limo meet us at church to continue our trip from there. The limo never showed up even at the church to continue our trip. They completely botched my brothers funeral. When I called to ask for a refund it was admitted to me the driver was not in traffic he had overslept. Horrible customer service. If I had not called I would still be waiting for the limo. On top of it they lied the whole way through.
Michael Kristofich
Jun 10,2021They were on time, courteous, and friendly. Couldn't ask for anything more.
Julie Green
Apr 20,2021Amazing Service on Saturday 17th April 2021 for my parents Golden Wedding Anniversary. The driver made the whole experience for them and took photos of them for me. Easying booking process and great service. Highley Recommend the Rolls Royce Phantom
211 West 43rd St, 10036, New York, NY, US
http://www.empirelimousine.net
Annie Lee
Nov 23,2024The service from Empire Limousine was amazing! The car was spotless, and the driver was so professional and friendly. Will definitely be using them again!👌👌👌