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Reviews 15
Jason Little Jase
Dec 04,2024What an amazing customer service. Bought the jacket online, at a great price and with speedy delivery. I had some concerns about if I needed to return the item, as it was a birthday present for my son. I emailed them, and all concerns were put aside. It was like dealing with a proper old fashioned, face to face family hardware shop, who want to look after their customers.
James
Sep 17,2024I needed to replace a fire retardant waterproof jacket that was lost. I was a little dubious as the price was so good, but took the chance. Glad I did. New jacket arrived well within their advertised delivey time. Will definetly use again.
Ryan Telfer
Aug 10,2024Ordered two pairs of work boots from their website. Arrived 3 days later. The best price I could find online, fantastic company who I will buy from again. I've recommended them to my workmates on site.
Terry Armstrong
Jun 13,2024Returned an item and refunded in full
Mr Edward Palmer
May 23,2024Excellent service good price and quick delivery on my Stihl lawnmower
James
Feb 27,2024Wide range of products at great prices. I was a little reserved about ordering from them as their Trustpilot score is low, but everything went smoothly. Delivery time is a little long, but they make that very clear and the price was worth the wait for me. You should think about setting up automated review invitations for your sales, as I'm sure some people will be switched off from the score.
Nic Adair
Nov 04,2023Competitive pricing but they use DPD couriers which are awful. My order still has not arrived.
Adam black
Sep 23,2023Great product however let down badly by the delivery partner DPD. Please change delivery partner as this is letting a great firm down very badly.
Samvolgswhittington
Jan 13,2023I recently bought a Stihl power washer from EA. Not only was it the best price available, when I subsequently had an issue with an attachment, Craig could not have been more helpful. We had a few email exchanges and then spoke on the phone. Although there was a slight issue with the fitting, this was due to Stihl not EA and they have generously sent me the correct fittings in the post. I could not recommend them highly enough and this is my first Trust Pilot review as I'm so chuffed with my experience. James
Marcus Salisbury
Apr 24,2022I’ve not even bought from this company yet but promised a review after a few exchanges with “Fiona” from customer support, I’ve been so impressed! I was looking for workwear and as I’m slim and not 6ft tall/I don’t have a 32” inside leg! lots of work trousers are too long and I find baggy looking, knee pads end up in the wrong place shortening standard garments. I asked in hope for some specifics on getting a slim fit trouser with a “short” leg. After dealing with a few suppliers and getting quick/stock/don’t know mate answers I was really impressed to receive a lengthy detailed email addressing my request really fully. She’d even gone out and measured/compared fits of trousers physically. Based on this quality of service I’d intend to buy from engineering services in future..sadly for the moment I’ve switched to my work shorts for warmer months which are ok..so this review seems the least I can do for the moment.
Mr Gordon Smith
Feb 07,2022What started of as What I thought was a cheeky question turned into a fantastic experience. I bought a oair of Helly Hansen Magni Boa safety boots and recently the lining had started to come away, a fantastic pair of boots I may add. I asked on Facebook what warranty came with these and before I knew it, a replacement pair had been organised and dispatched to me. They even turned up 3 days earlier than originally notified. A fantastic hassle free no quibble experience from start to finish. Much better buying from a company like Engineering Agencies than a faceless multi national. Brilliant just brilliant
scottish lassie1966
Nov 12,2021Fantastic customer service . I telephoned last week asking about wellies . Not everyday basic black ones but green , size 13 non safety buckler ! Sounds easy but due to rubber shortage struggled as no one had any in stock anywhere . To this companies credit took my number and few days later phoned back . Muir had sourced a pair cheaper too ! Picked up yesterday met by lovely staff . Years since I’ve been in the shop as I moved away from Dunfermline and shop well laid out , bright and clean . staff all well turned out too Honest guys I know only wellies but these are essential bit of kit my son needed and appreciate you taking time to source a pair . Have a great weekend **It’s fine about late reply just thought you deserved a review as you went above and beyond Muir is a credit to the company I hope he got some chocolates I handed in . Have a nice night guys
David
Oct 03,2021Been going here for over 10 years never had a complaint. returns are no problem and service is great only problem is the shop has loads in it and I can’t help but spend more than I want lol can recommend highly
Buyer
Mar 07,2020I was very pleased with my order from Engineering Agencies. They offer a comprehensive range of quality hand and power tools, workwear, chemicals and fixings.
Halbeath Road, KY12 7RS, Dunfermline, GB
https://www.engineeringagencies.co.uk
Andrew Huxtable
Jan 18,2025Amazing service from this company Arrived within 3days of ordering My fristads joggers are perfect Not worn yet for there purpose but they are so comfy I am a large in trousers but ordered medium And they are perfect so may be down a size of your normal size