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Reviews 732
christof Ropertz
Feb 04,2019BETRÜGER Hotelpreis wurde per Kreditkarte abgebucht und dann nicht reserviert, so dass wir ohne Zimmer in Frankfurt standen.
Claire
Feb 03,2019Bonjour, J'ai également été victime d'une arnaque. J'avais réservé un hôtel à Porto pour le week-end du 11 janvier, confirmation réservée le 22 novembre. Nous arrivons à l'hôtel, et là, on nous dit que l'hôtel n'a pas été payé et que notre chambre a été annulée 3 semaines avant ! Bien sûr, nous n'avons été avertis de rien. Nous avons dû repayer une chambre plein pot, et là, depuis 3 semaines, silence radio de Gala hôtel que j'ai relancé 3 fois... Mon cas :CAS-196314-V7V1H5. Fuyez! Claire
Javier
Feb 03,2019¡¡¡¡ GALAHOTELS.COM MAKES A REALLY GOOD WORK RUINING YOUR HOLIDAYS !!!! I made 2 reservations in two different hotels through galahotels.com on 2/11/2018. One from 24/01/2019 to 26/01/2019 in a hotel in Milan And the second one from 26/01/2019 to 28/01/2019 in a hotel in Florence. I had checked my reservations the day before of my holidays in my user account at the galahotels.com website. Everything was ok. I arrived to the hotel in Milan at 1:30 am in the night, and they told me the reservation was cancelled by me. Absolutely false. The hotel was completely booked I had to find another hotel at 2:00 am. I guess you know I was tired. I went the closest hotel I found and it cost me 5 times the price I would pay initially for the hotel I made the reservation through galahotels.com I checked my user account of galahotels.com and the reservation of the hotel in Milan had been erased. Next day I called to the hotel in Florence and the told me the same thing the reservation was cancelled, and the hotel was completely booked aswell. And I had to pay 2 times the price of the initial reservation. The day of the check in of the hotel in Florence 26/01/2019, I checked my user account and the reservation of the hotel in Florence had been erased aswell. I called them a lot of times they never answered the phone there is only a recording saying they are unavaliable This is a scam, the website seems not working right now but it doesn't mean that tomorrow does not work. Don't trust any comment from the galahotels.com saying: This problem has been fixed or something similar, dont trust them. is a scam. Only if they reward me i will come back to make another comment about the reward. ¡¡¡¡ YOU KNOW WHAT !!! ¡¡¡¡ GALAHOTELS.COM MAKES A REALLY GOOD WORK RUINING YOUR HOLIDAYS !!!! Congratulations! Regards
Mary Ben
Feb 02,2019I did book the hotel in New York via Gla Hotel , I was infromed that there was no bookign of mine , and there was the cancellation from the Booking agent that Gala did not pay them. I had to make the new booking on my arrvail date and were chagred double. i tried to call and email , the website seemed to disappear. very bad and cheating website.
Tanya Viktorova
Feb 02,2019Obviously the company has gone bankrupt, which is not an excuse at all not to answer their clients. But in the name of truth I would like to tell everybody that I have been using this site since 2011 and didn't have a single problem, and I have made more than 40 reservations during these years and saved a lot of money, as it was always cheaper with them. Only last year there was one overbooking and luckily I called at the hotel and they informed me that there is no vacancy for one of the days, but I received a refund in 3 days. Hope that everything will be resolved positively for all the people concerned!
Pina
Feb 01,2019Galahotels è FALLITA! HO PERSO QUINDI TUTTE LE SPERANZE DI UN RIMBORSO!!!!
J Leung
Feb 01,2019Paid more then AUD$400 2 months ago for accommodation in HK through Galahotels.com. I rang the hotel direct to confirm my booking recently only to be told there was no current booking under my name. I tried to log onto Galahotels.com website to contact them but I could not access it. The search engine said the website can't be located. Email to the address provided by Galahotels.com was unanswered. I wish I read more reviews before booking through them. Seems like many agree that the organisation is a scam.
TATJANA
Feb 01,2019Вот уже больше месяца нет ни ответа,ни денег от galahotel.com. Забронировали через galahotel в Риге отель с 21-12-18 по 31-12-18 ,решили праздники провести там с детьми.Деньги сняли сразу.Получили подтверждение ID. За 2 недели до заезда решили позвонить в отель, чтобы подтвердили бронь.Назвали наш ID,но нас не могли найти.Спросили через какую " com" делали бронирования. Сказали что через galahotel.com. На что они ответили,что не работают с ними,это скорее всего посредники и обещали перезвонить. Через минут 30, позвонили ,сказали бронь активна,только номер ID другой,но на наши имена.Короче мы успоклились. 21-12-18 приехали в отель под вечер( с 2 детьми), оказалось galahotel.com18-12-18 отменила бронирования.Мы никаких уведомлений на e-mal не получали.На наши звонки никто не отвечал.Написали в galahotel(21-12-18),но до сегодняшнего дня ответа не получили. Пришлось бронировать другой отель( в этом не было мест,сами понимаете-праздники), ну и конечно за другие деньги. Никогда не бронируйте через galahotel.com настоящие мошенники!!!
g bevis
Jan 31,2019Absolute ripoff , paid £355 for 5 nights in Barcelona,turned up and they had cancelled it ..was charged again (now a total of £710 for 5 nights) and told to apply for a refund..now i am unable to get into there site(locked out)to apply and the phone numbers are never answered ...F;;;king scam ..keep away!!!!!
Susanne Finger
Jan 31,2019auch ich würde von galahotels abgezockt! habe in cuba/varadero in hotel gebucht,online,per kreditkarte bezahlt,wurde auch abgebucht,habe eine buchungsbestätigung bekommen als ich im hotel ankam,wusste dort keiner etwas von meiner buchung und ich musste am ende den doppelten preis vor ort nochmal bezahlen
Hans-Göran Axelsson
Jan 31,2019Den 15 november 2018 bokade jag hotell via Gala Hotels Online booking. Hotellet var Gan caribie CLUB Atlanico utanför Havanna Cuba Jag bokade hotellet från den 3 januari 2019 och utcheckning den 10 januari (7nätter) De TOG 5048 SVK från mitt konto När jag kom till hotellet så var inte min bokning bekräftad. Jag fick ytterligare en gång till betala för hotellet. Pengarna som de drog från mitt konto har jag inte fått tillbaka trots att jag skrivit till dem flera gånger. Deras hemsida verkar vara stängd. Det går heller inte att nå dem på telefonnummer + 44 20 3384 64 48
eleonora
Jan 30,2019salve a tutti, anch'io sono stata truffata, come la maggior parte di voi, gala hotels mi ha prelevato soldi e cancellato le mie prenotazioni senza avviso ne rimborso..ovviamente. ho fatto già denuncia alla polizia postale, mi chiedevo se vale la pena o meno promuovere una class action, magari rivolgendosi ad una associazione consumatori in difesa dei nostri diritti e per recupero delle somme spese.
Nicole
Jan 30,2019Horrible, llegamos y habían cancelado la reserva que ya habíamos pagado, no contestan los correos , ni dan una explicación al respecto, nos robaron mas de US$1.000.
Simo
Jan 29,2019Una estafa nos han robado 237 euros no habías ni reserva ni nada unos putos ladrones
Wiener Wald
Jan 29,2019This company is a fraud, they canceled booking on 22 December The company is based in Turkey and they have parent site Leonardo Travel, which site is still active. Contact your credit company ASAP and raise a case against them
Baril
Jan 29,2019Réservation faite le 15/11/2018 pour un hôtel à proximité de Strasbourg (référence 21953898). Réservation annulée par la suite car changement de programme. A ce jour aucun remboursement de la part de GalaHotels malgré de nombreux mails. Du pur vol. Ces escrocs méritent d'être sanctionnés par la justice pour fraude... Mais recours difficile car société basée en Turquie. A fuir absolument.
Thomas
Jan 29,2019Don’t use this company!! Exactly the same As the other reviews!! No booking currently active! Luckily I don’t travel until September!!! Will be taking it up with my credit card company!!
Heidi Noelle Kipapa
Jan 29,2019This company is fraudulent! We booked through Trip Advisor and went straight to Gala. Booked a room and our credit card was charged 547+ for the reservation, the very next day we needed to cancel. Was well in the correct time frame for cancellation . Fine print says allow up to 21 days for a cancellation refund and it’s niw been 2 months and we have never been refunded our money!😡There’s NO way to contact this company . No response to emails and ALL phone numbers are fake and say not in service. It’s a complete SCAM! Spread the word about Gala.com.
Yvonne and Brian Hill
Jan 29,2019I need a refund! I missed my flight Jan 16, 2019. Couldn't get anyone on the phone. Left a message so they could rearrange my airport pick-up for the next day, Jan 17,2019. They, instead, cancelled my hotel booking which was already paid for to GalaHotels . I could get no one on the phone. I had to pay again when I arrived at the hotel in Jamaica. I need a refund for funds paid to GalaHotels. I expected to lose money for the day that I missed my flight but not the total amount of our vacation because I informed them of my next day's flight. GALAHOTELS DO THE RIGHT THING!
Gulbahar Mh. Harmanyolu Ust Sk. Meric Plaza No:10/5, TR 34394, Mecidiyekoy / Istanbul ,
http://www.galahotels.com
marianne jakobsen
Feb 04,2019Dette er et FUP firma, der snyder og bedrager, dine bookinger bliver aflyst og du må betale en gang til på hotellet, og vær heldig hvis der er værelser!!! Gala Hotels.com er tyrkisk ejet, se adresserne på hjemmesiden!!!