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Snellings and Gerald Giles are Norfolk based electrical retailers, with over 73 combined years’ experience helping and advising customers on home appliance purchases, from soundbars to washing machines, OLED TVs to stand mixers, we’ve got your home appliance needs covered.
If you’re looking to buy a TV, Washing Machine, Built-in Oven, Dishwasher or other electrical appliances we can help. We offer in-store demonstrations of TV, Audio and Kitchen Appliances from the likes of Miele, Sony, Samsung, Bose, Neff, Siemens and many more household names, and we’ll impartially guide you through the wide range of choices.
Our knowledgeable teams offer impartial advice, and we pride ourselves on outstanding customer service from store to your doorstep. It doesn’t stop there; our experienced engineers can also install your new appliance and repair or service existing ones.
Reviews 48
Theresa Matthews
Apr 14,2023Ordered online 13.04.23 and chose normal delivery. It was dispatched yesterday afternoon minutes after it was purchased and arrived today just after lunch o 14.04.23. In perfect condition. Will be using them again.
Josh
Mar 27,2023A fantastic local company with outstanding knowledge on Tvs, audio and home appliances
Sylvia Hailstone
Feb 21,2023We ordered from this company on 13/02. It arrived at DHL on 14/02. Unfortunately it stayed there despite daily promises of ‘will deliver tomorrow’. We contacted GG about non-delivery. The phone was answered immediately and their response was perfect. Ongoing communication over several days before sending a duplicate order for next day delivery. Our parcel was delivered early this morning. Many thanks to Shani. Great customer service and amazing prices. Would DEFINITELY recommend and return for future purchases.
Rachel Luker
Feb 16,2023Good value and arrived the next day. Item as described.
Ian hirst
Feb 02,2023Easy to use web site, great products at reasonable prices. Opted for 3-5 day delivery but my kettle arrived next day before 10 am. Highly recommend!!!!!
Chloe
Dec 31,2022Really good price on my new Smeg kettle which arrived promptly, with updates provided along the way.
Ali Hubbard
Dec 24,2022Brilliant service from purchase to installation, very happy, thank you.
Stu Moore
Dec 13,2022Ordered a Kitchenaid attachment to do some weekend baking. Price was excellent and it came with a Kitchenaid cookbook. Paid a little extra for Next Day Delivery (and ordered well before the 3pm cutoff on Thursday). Next day (Friday), nothing from DHL until 10pm when I got a message informing me that my order was unable to be delivered and to expect it on the next working day. This was going to be Monday, after the weekend I had planned to do some baking with my family. I contacted Gerald Giles who replied pretty quickly and apologised. They also refunded the extra Next Day delivery charge. The order did indeed arrive on Monday and I was very pleased with it. I guess the lessons here are that Gerald Giles takes its business very seriously and that delivery companies aren't coping 100% with our increased demand on them.
Julia Li
Oct 10,2022I ordered a Dyson at 1pm and it was delivered the next day! I had selected the free delivery option which is noted as 3-5 days so very pleased with the service. Highly recommend.
Monika
May 31,2022I have never heard about this company but I took the risk and decide to purchase my dream planetary mixer as they had it in perfect price. Contact with sale centre was brilliant same as dispatch. I am more than sure I’ll be a returning customer.
angela miller
Mar 20,2022Ordered two Bosch items ,which were competitively priced. They items arrived on the day stated, well and carefully packed.Very pleased with the excellent service provided and would highly recommend.
Phil M
Feb 07,2022Great experience ordering with Gerald Giles. The price was competitive, it was shipped quickly and well packaged. Parcel arrived sooner than anticipated. Would definitely shop again when I have the need
AJ
Jan 26,2022Ordered a Bose speaker for our tv and it was delivered the next day! Excellent price and service from this company and would buy again with confidence.
Sue Wilson
Nov 10,2021Gerald Giles has been let down by its Courier Company APC and attracted this poor review. I missed a delivery Monday. I had received NO notification that it was coming so that I could make arrangements. The delivery was then arranged for Tuesday 9.11.21 No time frame was given. I waited in all day at considerable inconvenience to work and family commitments. In the afternoon I started chasing up Gerald Giles as APC had no functioning tracking system and there was no communication from them. In fairness to Gerald Giles they have promised to refund me. They have lost my business and good will until they address the delivery side of their business which has been neglected and is abysmal. There is NO tracking system, no text, no communication and no advance notification of a delivery. Do they really expect people to wait in 12 hours? Thé reader of this review will see that my review was published on 9 November 2021 The reply from Gerald Giles is 27 January 2022
Emme
Nov 09,2021Really impressed with how effortless and efficient it has been to order from Gerald Giles. Their pricing is also reasonable. I received updates about my order soon as I placed it and communication was constant. My package arrived swiftly, within two days, and everything was in good order. Really pleased and impressed and planning to make future purchases given their great service.
Tina P
Jul 24,2021Far Exceeded expectations. I telephoned to see whether they had any Dyson fans in stock. They had just received a delivery but only had four left. I was encouraged to order one quickly which I did. I was told the courier collects the deliveries at 2:30 pm. I ordered the fan at 2:15 pm on Thursday afternoon and it was still sent out on the same day. It arrived in Chelmsford the following morning. It wasn’t anticipated to arrive until Monday so that was a huge bonus. Alex and the staff couldn’t have been more helpful. Would highly recommend this business and I will definitely be using them in the future. If only all companies with this helpful and efficient. Thanks Gerald Giles!
DS
Jul 20,2021I made a mistake with my online order, they phoned me as soon as they were open to rectify the issue without my intervention and refunded the difference. Superb friendly customer services, well done and thank you
Barrie Skillett
Jun 24,2021Gerald Giles of Norfolk is just a 5-Star company Placed order in afternoon on line delivered following day 8.00am APC there delivery company was second to none Parcel was delivered in excellent condition driver was just great a credit to APC the overnight delivery company Never had better service thank you all for the first class service I have received
Wembley Customer
Apr 29,2021Really happy with the order! Came the next day and it was a rare product too! Highly recommend!
Roger from South Norfolk
Jun 12,2023We have always had excellent customer service from Snellings / Gerald Giles and when we needed a new Bosch fridge freezer, as our 15yr old Bosch was struggling on very hot days, we chose Snellings to supply it. The model we wanted was available to order and came with free installation and recycling. We were kept fully updated re delivery and I cannot praise the Snellings delivery team enough for the care in handling and the excellent customer service. Our old unit and the new Fridge Freezer are big and awkward to handle but the Snellings team took the utmost care and used 'sliders' to ensure no damage to our kitchen floor. We are very pleased with the new Bosch Fridge Freezer and can thoroughly recommend Snellings / Gerald Giles.