In my opinion it's how the customer is treated. Geno went far beyond his call, to help me get the most for what I had to spend. He truly went above and beyond. I knew nothing really about previous metal investing. I went away with more knowledge than I could of imagined. For that I will be a customer for life and Geno there helping me achieve more than I ever thought of.. Thank you Geno!
Very helpful with information & help online.
Easy to navigate web site.
Knowledgable and professional staff.
Jan did a great job explaining what we were considering doing and gave very helpful advice which helped with our decision making.
I was sold just what I wanted
Short attitude call takers. Must be how "new" clients are treated.
They are fast, get you what you want.
Thank you for the prompt service
Sheryl made my recent purchase of metals a turn key experience; she was helpful with figuring out the most streamline avenues to take to complete the purchase I made today.
Always no trouble
Very easy - the transition went flawlessly
Tim Cooper was very easy to work with and explained everything with great patience and was very friendly.
Great responsive customer service.
Tim has always made my Gold purchases informative and easy for me now for many years now.
The day after I purchased $10,057 gold/silver I needed to see about cancelling the order due an overnight occurrence that involved an urgent financial need in my family. I was told that a cancellation of my order was not allowed because I had purchased from Goldline in the past. It did not matter that my money still had not posted and nothing shipped. The answer was NO! I was curious to know what I would get if I opted to sell back to Goldline's Precious Metal Dept. Here is how that went: I paid $10,057 and 2 days later I was offered $4,757.00 for buy back. I then was educated that it would likely take 10 years for my $10,057.00 to break even in the gold market! I'm a naive 81 year old woman. Shop around BEFORE you buy and bargain for the best price! I'm sadder but wiser.
I received very current and relevant information and help in purchasing what I wanted. I couldn’t be happier.
I like speaking to a "human". Thank you for that.
Matthew has been wonderful to work with. Professional and informative!
Troy
Mar 22,2024Our representative is knowledgeable and helpful to answer any questions we have concerning our precious metal purchases. Goldline has been our trusted source for purchasing metals for years.