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Reviews 43
Andrea B
Jan 16,2024We have had a few issues with our fitted wardrobes that have been provided by Gooding group. For the first one they just sent us a "fix it yourself" email with instructions. Surprisingly this didn't fix it and when someone finally came round the original installer hadn't fitted one of the brackets. Our communication from Gooding has been poor and any replies we are lucky to receive has been unprofessional, short, too blunt & unfriendly. Not even a Hi. We would NOT recommend Goodings.
Josette Ross
Jan 02,2024I contacted the Gooding Group because the wardrobe they had fitted 10 years ago needed a new side panel. Matt replied the same day and arranged for a new one. He was so efficient with his quick response and everything was sorted in a couple of weeks. The installer Jack was very professional. I couldn't fault anything. Highly recommended.
Pauline
Dec 20,2023Just had 3 rooms of fitted wardrobes by the Gooding Group. The quality is fantastic and the fitting superb. Love the tower units complete with drawers and the top shelves. A place for everything :) Would definitely reccommend.
Reece
Dec 03,2023Our fitted wardrobe doors have started to scrape against each other in around 5 months since fitment. We’re no longer able to use it due risk of damaging the sliding doors. What makes this worse is that I have logged this complaint with Redrow on the 23rd of November and I’m still yet to receive any contact from The Goodings Group. I’ve sent multiple emails to Redrow to follow up and all they’ve said is that The Goodings Group will contact me. Given how recently the fitted wardrobe was installed, I do not think it’s unreasonable to be contacted in a swift fashion to have the issue fixed. It’s a shame that my first review has to be so negative but I felt compelled to do so. Communication is such a big part of business and gets overlooked time and time again.
Jacko Tang
Nov 05,2023Stay away from this company DO NOT BUY ANY SERVICE FROM THIS COMPANY!!! Poor quality of build. Incorrect size of wardrobe door, awful customer service. Their fitter missed my appointment multiple times, and not taking any responsibility to fix my build in wardrobe I can’t use my wardrobe in the last 11 months!!
Shaun Hornby
Oct 31,2023Great from start to finish from the whole team involved at goodings. From measuring to our quote to getting them delivered and fitted has been a great experience and we are over the moon with our new wardrobes, they have done a great job. thanks to kamile the fitter for his excellent work. Its a shame to see other reviews on this as we have had nothing but great service and it does not reflect how professional and efficient they have been for us. Thank you
John Wood
Jun 05,2023Disgusting customer service. No updates on our order which we paid in full for. Unanswered requests on updates for weeks at a time. GOODING GROUP lied to us saying a fitter had attended the property to size up the storage. No appology. Only today this information has come to light and I have requested a full refund. Buyer beware, look at other reviews which speak for themselves. What a waste of time and effort.
Peeko
Mar 09,2023I have ordered a be-spoken fitted wardrobe for my new build house from Gooding Group via the developer. It costed me £1190 but the fitting is poorly done. Screw left unfitted, paints are not done properly. I have raised it through the developer and Gooding's business development manager replied as it is what is expected and refused to follow up. So, be prepared you will find paints not done and screw unfitted if you decided to order from them.
Tracy WP
Feb 08,2023Excellent standard of materials, service was first class and the installation was faultless. I would highly recommend.
Luke Parish
Feb 08,2023Brilliant services and 1/4 the price of Sharps and others competitors quotes for an identical product!
Abby
Feb 03,2023Absolutely made up with our fitted wardrobes, they look amazing and we received fantastic customer service throughout the entire process. Thanks so much guys!
Georgina Rowlands
Dec 08,2022I moved into a new property and the Oak fitted wardrobe was lovely, decided i would like the matching furniture as per the brochure. Called twice in November, was give to begin with the wrong email address and told to email. Heard nothing so went onto FB as their website was under construction and found the correct email address, and left a message 10 days later still no reply. Just tried to ring again and was told all the sales people are out on site so it takes forever for them to answer. All i want is to know what matching furniture / sizes they have and to order it but nobody on the phone can a) send me a brochure of this or b) look it up and tell me the information! I honestly have never had so much trouble trying to buy something!
Laura Clapham
Dec 08,2022I was really impressed with the quality of the units from Gooding, the soft close makes the unit feel really luxe. Good to see that things are still being made with the intention to last.
Caroline Hardy
Nov 30,2022I decided to use Gooding Group to supply and fit bespoke wardrobes in my property. They were brilliant from start to finish, the process was made really easy, there was always someone to answer any questions I had, and the quality and finish of my wardrobes is fantastic. I would recommend.
Danny Weston
Nov 26,2022Great service from start to finish; So very happy with our walk in wardrobe. Thanks!
Lucy Graveson
Nov 09,2022By the time we moved into our new build, our Gooding wardrobes were already there and I love them! The finish is just perfect (though I now fear sticky fingers!!), and they fit so perfectly in my new bedroom. Would really recommend
Rosanna
Aug 05,2022Was advised to use Gooding through my Builder, wish I hadn't. Within 2 weeks, the plastic coating on the MDF wardrobe frames were peeling off. From little to usual contact. Poor materials used for the prices they charge. Customer service was poor. Advised that someone was coming to fix and replace parts on the wardrobe... then didn't turn up after i took time off to be home. Then didn't contact me for a whole week after to apologies or reschedule. I've managed to get a full refund from my builder and I'm getting the wardrobe removed at my own expense. Waste of time, money and effort!
Kati Jones
May 17,2022The worse possible supplier. Their sales team took 2 weeks to return several contacts, once approved I had to chaise their office for the invoice so payment could be made and order sent to production. After 4 weeks I discovered my order was never requested as the invoice never sent. Honestly, I think I contacted them over 10 times, so definetely I don’t recommend this company. I canceled the order!
Holly Hurst
Mar 19,2022Honestly, do not use Gooding Group for your wardrobes if you can help it (we couldn’t as they were used by our housing provider). Customer service is shocking, I wanted to get some interior organisers fitted and had to chase them several times just to get this sorted, it felt like they were not bothered about taking this job on. Then when I specified which interior I wanted, I asked for the picture they had sent, didn’t notice that it was extra to get the second rail in, so I essentially paid nearly £800 for a few shelves to be put in. Extortionate prices for such bad service. Really do not waste your time.
Rother Valley Way, S20 3RW, Sheffield, GB
http://www.goodinggroup.co.uk
Nicholas
Jan 17,2024After moving into our new house we were keen to keep the same wardrobes for the dressing room so we decided to have The Goodings Group fit the same wardrobes. We have had an excellent service from quotation to fitting! From first contacting for a quote the service has been first rate. Everything was done in a timely manner, delivery of the wardrobe parts was on time and carefully put into the room for the fitter to work on. Then the fitter did a fantastic job on fitting the wardrobe and then cleaned up not leaving a trace behind and what a finish!