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Excellence in white glove logistics
Reviews 249
Nick
Nov 20,2022No stars - terrible - do not use this delivery service - !!!!!
EH
Nov 20,2022Delivery driver was so friendly & helpful. Took his shoes off without being asked - always a bonus. Timing wasn’t as they said but it was never a guarantee. Happy
Emma Coombes
Nov 19,2022Poor communication, delivery slot finally arranged between 4pm and 7pm. Nothing by 8:30pm then got a text to say would be with us shortly. At 9pm I text for an ETA - 40 mins. After an hour I text for another update. They eventually arrived at 10:30pm! Just hope the wardrobe I’ve ordered is ok - was too late to unpack it by the time it was delivered. Edit - unpacked wardrobe a few days later and it was severely damaged! Refund now given. Company told us they won’t collect but to use or dispose of ourselves…
Sarah Young
Nov 15,2022After all the issues we have had, spoke to lovely guy in the office called Rakesh who personally delivered our order all together in his car, so yes there were problems but finally resolved because of one person in the company so thanks
Jennifer
Nov 05,2022Flat pack wardrobe delivered on time, with a call 10 minutes before arrival. All 3 boxes were carried into my home for me. Nothing damaged or broken. Happy customer.
Blessing Ogbomoide
Nov 03,2022Where do i start from ooh well it started from when i ordered a dining set from ESMEFURNISHINGS.CO.UK, on 13/10/22 at first the site looked genuine, on looking back now they do not have a contact number to reach them, you can only reach them via email. I'm hoping its not a scam page, next it took more than a week to dispatched an item that was supposedly available and ready to be dispatched and me sending them emails to remind them of my order, 24/10/22 received an email from GP logistics that they will be contacting in the next 3-7 days to arrange delivery, 27/10/22 got an email saying thy will delivery on 28/10/22 with a time slot of 07.00 to 21.00. I waited all day but no show instead i got an email at 18.00 that they are unable to deliver due to unforeseen circumstances. I emailed the company I bought the item from they apologised and promise to chase it up, 31/10/22 I phoned GP logistics they apologised and said they didn't have the complete item that's why they didn't deliver that they are picking up the other items today and the will deliver on 1/11/22 btw 18.00 to 21.00, out of hours time when you are unable to reach customer services. got an email 16.00 that vehicle is currently been repaired they would try and deliver if not they will deliver on the 2/11. 18.00 of 1/11/22 I got an email saying good news we will deliver your item on 2/11 today is 2/11 yet they didn't show up. I have ran out of patience, I'm calling my bank tomorrow to see what they can do about this issues.
armaan cheema
Oct 29,2022I would like to personally send my thanks to the delivery men today who worked very hard to delivery and make our bed, my husband is disabled and was at home alone through the delivery . They had some troubles getting the head board in as was so large but they didn�t give up and managed to do it in the end. Please send in my gratitude to them and the amazing job they did today. Many thanks
Monika
Oct 17,2022multiple rescheduling dates, poor communication. i've been trying to arrange delivery for 4 months called the company gave my availability then delivery was set for different time anyway. then to receive door bell on sunday. feel sorry for delivery drivers as lift did not work (if they communicated earlier, this would be pushed for later time)
Edward Matthew Hudson
Oct 15,2022Gp logistics emailed to set up the delivery, then they emailed to cancel and create another date, then they repeated the same process again. Eventually the agreed to deliver between 7.00 and 10.00 the following day. They didn't arrive. After several phone calls, which were disconnected each time, we spoke directly to the company we had purchased from. They assured us that the product would be delivered same day. Eventually at 21.30 on a Friday night the delivery arrived. I really feel sorry for the drivers, this company is not a good employer.
Yvonne Ashton
Oct 13,2022Worse delivery service ever, first delivery date was cancelled then following several emails got another delivery date a week later promised for 12 to 2pm, delivery finally came at 7.30pm. Utterly disgusted with this company
Janet Salmon
Oct 11,2022Have cancelled an order with a furniture supplier because of this couriers service. They failed to deliver twice, the second time actually ringing to say they would be here in an hour and they never turned up. They do not answer phone or emails. Avoid like the plague
Laura Roberts
Oct 10,2022Kept informed via tracking service and e Mail as to when my parcels would be delivered. Received a phone call when they were approximately 30 minutes away and arrived on time. Very courteous delivery man and he carried the very heavy items into my home and left them where requested.
D.Long
Oct 10,2022Advised would deliver packages on Mon 9/10 but altered to Tues10/10. Arrived in allotted 3 hour time slot, and very polite and courteous. As the packages were very heavy they asked me where I wanted them and moved them without complaint. Have deducted 1* for change of delivery day.
Robert Barrett
Oct 08,2022Excellent service kept us informed of every bit of information
Customer
Oct 07,2022A bunch of clowns! They are very unprofessional. At first attempt they gave me a call saying they will be there. I have not been previously informed about the delivery date. At second attempt they scheduled it in between 4-7 pm and call me around 21:30 saying that they will be there in 10-15 minutes! At third attempt they scheduled it again for Monday and 1 hours before the time of delivery they sent me another text message about they rescheduled it for Wednesday. Do not waste your valuable time with them. There are plenty of them doing these business much much better!!!
Sam
Oct 07,2022Absolutely terrible service I ordered -3 piece furniture set delivered and didn’t deliver the main wardrobe, called and explained they said new delivery will come between the hours of 18.00-20.00 to be told someone called me at 11pm (which wasn’t true) and now I’m still awaiting for delivery
gil shaked
Oct 04,2022The product was supposed to arrive on Saturday between 08:00 and 11:00. We cancelled plans and waited only to receive at 11:00 sms that unfortunately they have to postpone the delivery to Sunday. On Sunday they delivered the pack but then the driver apologies that they forgot the 2nd pack… until now no one contact me to confirm a new delivery. Very dissatisfaction.
Patrick
Oct 02,2022Apart from some unforseen problems at the start,all went well! Excellent service and I'm very pleased with my purchase!
Lesley Collins
Sep 29,2022When you email you get a generic “we will contact you in 48 hours” this never happens. The delivery was hours late and I tried on numerous occasions to phone as well as leaving a voicemail and again no reply. The delivery drivers never phoned on the day of my delivery to keep me up to date, no apology, couldn’t care less attitude. Shocking company with practically no customer service.
Unit 4 & 9 Satellite Industrial Park, WV113PQ, Wolverhampton , GB
http://gplogisticservices.com
Antony Shentall
Nov 23,2022Only given 1 star as unable to give zero, delivery due between 4 an 7 driver rang at 8pm to say would be here within 30 minutes , driver arrived jumped out of his van took a photo an drove straight off didnt even knock !!!!