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Trusted local provider of business telecoms and IT, with offices in Poole, Bath and Weymouth. Established 1991.
Reviews 44
Mary
Sep 16,2022We have worked with Grapevine for over three years now and we have always found them to be helpful, honest and efficient. Their customer service skills are great, requests get dealt with very quickly and they strive to understand the workings of your Organisation. Many thanks to you all and well done on your Award.
John Carter
Aug 25,2022As customers of Grapevine for nearly three decades the quality of personal service and customer care continues to be of the highest standard.
Adrian Abbott
Nov 18,2021Grapevine has provided mobile telecoms for MJ Abbott Ltd since 2001. I often use Grapevine as an example of how customer support should be. It is a cliché to say that ‘people buy from people’. What is more accurate is to say that ‘customers buy from people they trust’. This statement would be particularly true of the relationship between MJ Abbott and all of the team at Grapevine.
Nikki Dellow
Oct 28,2021Construction Total Solutions Ltd We have been with Grapevine since 2009, we started with just mobile phone contracts, they now provide our landline service and I.T. support. I have absolutely no hesitation in recommending them, if you want a company that are proactive, always helpful and always responsive these are your guys.
BRIAN JACKSON
Jun 21,2021I did a review on this company recently and only awarded them a 1 star. This was an error. I should have awarded 5star for this company in every respect. From ordering on line to delivery. They were great in every way. Brian Jackson
oliver bishton
May 28,2021Extremely helpful and knowledgeable. Couldn't recommend highly enough.
Tony
Feb 24,2021Working with Grapevine for some years now and can't fault there service. Very fast response times and very polite every time.
Chris
Nov 10,2020Grapevine's holistic, professional and caring approach has allowed us to get the best out of our Technology and focus on what's important to our organization both on the pitch, and off. Our journey with Grapevine started in 2012 with the provision of Mobile contracts. Due to the outstanding level of service and emphasis on value, we have since engaged in IT Support and Fixed line services with them. Our users always remark at the excellent level of service they receive when they contact Grapevine's support desk. It was clear from the beginning of our involvement with Grapevine that they possess a characteristic that is rare amongst managed solutions providers. Their considerate approach to support allows them to pour detail into each call or ticket whilst maintaining the personal touch that is usually absent with large support desks. Tickets are always resolved in an efficient manner with client interaction remaining easy and accessible to all, regardless of technical capability. Recently we have engaged in project work with Grapevine to scope and implement large scale changes to our IT infrastructure. Our transition from on premise to cloud was seamless, reducing cost whilst improving resiliency and scalability. The implementation of these changes allows us to adapt our working habits and enable our workforce to operate from any location whilst still maintaining security and accountability. Strategy is very important to us. Grapevine constantly review our service levels and Infrastructure, keeping us ahead of the curve with the latest available services that can further benefit our organization. We consistently feel valued and in very capable hands. Regular reviews with our Account Manager and Consultant is testament to their commitment to providing a personal, professional and tailored service. We highly recommend all elements of Grapevine's inclusive Portfolio of services.
Ian French
Nov 05,2020Robbin Engineering have been Supported by Grapevine For over 18 Years, we totally rely on the Team at Grapevine to keep our communications with our Customers and Suppliers through the Vodafone System which links our landlines and Mobiles seamlessly. There are always going to be problems with technology at times, however Grapevine has always found a way of keeping us able to communicate in a quick and efficient manner from a single phone call or email. We would highly recommend Grapevine to any company looking to have their communications dealt with by a totally professional company
Matt Jeffery
Oct 01,2020We have been with Grapevine for nearly 15 years and year on year they provide an impeccable service backed up with great industry and technology knowledge, would and have always recommend
Sarah Wilkins
Jun 25,2020Moving my phone lines over to Grapevine has been a great decision! Paul popped into my shop to show me the phones and talk through the service that he provides. What I like the most about Grapevine is that you can email them with a question and they just reply! Easy as that! No calling a call centre, staying on hold for ages, especially when you are trying to run a business, and speaking with a different person each time you have a query! Using Grapevine is nothing like that! You get a very personal experience. I just can't wait till my current contract with my broadband has expired so I can move this over to Grapevine too!! :)
rob condon
Jun 23,2020Grapevine have been amazing with all of our VOIP system and looking after our mobile devices!
Simon Baber
Jun 23,2020MFM Ltd have been provided telecommunications support from Grapevine and our account manager Donna Fletcher for many years and myself personally since 2010. Their support has always been of an excellent standard and they are and always have been there to provide the service we require as and when we need it. Thanks for all your hard work Grapevine / Donna :)
Kevin Hodder
Jun 04,2020Excellent Service from all the Team especially Eloise, Paul & James. Kevin Hodder, Chief Executive, East Boro Housing Trust.
Horseworld
May 26,2020Great service helpful & friendly, any issues resolved quickly.
Nikki
May 26,2020Excellent service, helpful, dedicated and friendly staff who go out of their way to do whatever they can to sort out any issues and problems. I would highly recommend them.
Adam
Oct 29,2019Grapevine have provided our mobile telecoms for years and throughout that time we have found the service and support to second to none, with nothing being too much trouble. We are also keen to support a business in our local area. So, when it came to overhauling our telecoms and internet services Grapevine were our first point of contact which we feel was the right decision. Grapevine now provide all of our telecoms and internet services and we have seen a great improvement in our working environment. Grapevine now also the administrators of our Microsoft software accounts which we have found to be a seamless process. THANK YOU
JM Adventure
Oct 16,2019Great service
Stephen Knell
May 21,2019I have been using Grapevine for over four years now and the customer service is excellent when ever we need anything very quick response. Just had a account review and great input from our friendly account manager made the changes recommended go smoothly – always a pleasure !
Mark
Jan 18,2024Relcross Limited Grapevine have looked after the business mobile contract for Relcross since 2017 so when we wanted to update our internal phone system and broadband services they seemed like the obvious company to partner with. Donna provided an overview of the solutions and the switch was seamless. New broadband lines were installed first with the phone system going live a few weeks later. All the technical queries we had were dealt with by the Grapevine team in an efficient manner. Relcross has streamlined it's telephony while adding functionality with the new Horizon platform.