Greener Energy Group

4.0 (721 Reviews)

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Greener Energy Group have over 30 years combined experience of providing energy saving solutions to customers, helping them to save money on energy bills and making their home more energy efficient. Our head office is based in Paisley with satellite offices in Aberdeen and Inverness, we are an established, stable and trusted company with installations spread over the whole of Scotland. Throughout the years we have accumulated a large existing customer base who are testament to our professionalism, level of care and customer service provided. This experience has enabled us to develop specialist in-house knowledge of how to best integrate energy savings solutions into your home. Our systems are suitable for home owners, commercial businesses, housing developers, housing associations, hospitals, schools, offices, factories and hotel chains. All our systems are designed to minimize your environmental footprint whilst maximizing your potential energy and cost savings. We have an extensive range of installation partners who deliver the highest level of quality installations to ensure the customer is fully satisfied. This is also backed up with guarantees and technical support from industry leading manufacturers. We can also advise you and utilize any current Government funding available to help and assist you with the purchase of some of our products. Greener Energy Group is in business for a purpose: to make a meaningful difference in the fight against climate change. All our customers benefit from our experience in terms of technical expertise, breadth of deployment and absolute commitment to providing solutions that meet the needs of our customers. We welcome all Trust Pilot reviews and anyone who leaves a review will be entered into our free monthly draw where a customer will be picked at random to receive £100 M & S Vouchers.

Reviews 721

4.0

Out of 5.0

Julie Seehuber

Jul 30,2022

Excellent service!

Bob

Jul 29,2022

2 years ago we bought a heat pump from Greener Energy. It seemed costly at the time but with the govt subsidy it was actually not much more than a replacement oil fired boiler. The installation happened during lockdown and was done quickly and with minimum fuss. Subsequently, the savings made are likely to recover our expenditure comfortably. The system has been serviced twice so far by GE's engineers who have always been prompt, efficient and offered useful tips on running the system. Martin was particularly helpful in his advice and passing on their experiences of the system. Overall this has been a very good experience.

Alison Hogg

Jul 28,2022

My hot water cut off and I phoned several times to report it. About a couple of hours later they phoned me and gave advice plus said that Martin was working near by and would visit. He came very shortly after that. He showed me what to do and set my programme. He saw that I had possibly put the whole system off by putting my coat next to the switch.

Susannah McIntosh

Jul 26,2022

The company has tried to fix the system but still now not working. There are leaks so hot water is only available and apparently some heating upstairs. The original installers were very rude and non cooperative and so defensive. Shame we just wanted a new heating system- so still waiting since April 26th -its now nearly August....

Mrs Trollip

Jul 23,2022

We have had excellent service and advice throughout our various installations. Would thoroughly recommend giving the Greener Energy Team a try.

Helen Henderson

Jul 23,2022

ASHP had it's first annual service. Douglas, who had done the original survey, carried out the service and told us what that entailed. He reported that everything was fine and he changed the timing for the hot water to heat, as we requested. All fine till we had no hot water the following day. Contacted Greener Energy and Kirsty took the details and had Douglas give us a call and the problem was rectified over the phone- a simple fix. Douglas was very helpful and we are happy to continue to use Greener Energy for future servicing.

customer

Jul 23,2022

Best after sales service I've ever had from any company I have had dealings with. Simply, can't fault them.1st class.

customer

Jul 23,2022

Very easy to work with from the initial survey right through to the completed installation. Spare a thought for your sparkies though. The battery and invertor are heavy, fortunately I’m fit and able and could help get them into the attic.

Colin

Jul 23,2022

The friendly sales rep, Munro gave us a comprehensive introduction to solar panels and battery storage sufficient to the point where we decided to place an order for a 12 panel array, battery storage and an EV charge point. Following that consultation the office staff kept us up to date with the progress. The panel installers were due to arrive around 12pm but were held up on the way by a road crash which closed a main trunk road. We were advised that they would not be able to come until the next day however, after driving around a long diversion route, they arrived around dinner time and had the panels fitted in no time. They were all friendly and tidy workers who cleared up after themselves. Due to those unforeseen circumstances the electrician was then unable to come until the following week; not his fault as he was booked for other jobs. The following week Daniel arrived and after trying many different options he was unable to carry out the work due to us wanting the battery and therefore the inverter, installed in our garage along with the EV charge point. He had not been advised of this prior to arriving on site. After much head scratching we put off the installation until the following week until I could excavate part of our driveway so the cabling could be routed from the house to the garage. When Daniel returned he could not have been more helpful and in fact went over and above (and underground) and completed the installation to our requirements and satisfaction. If I had to make any recommendations it would be for closer liaison between sales staff and installers particularly with regard to the siting of equipment prior to installers arriving on site as this could prevent delays or other issues. We would happily recommend Greener Energy Group to any prospective customers.

Kieran Wyse

Jul 21,2022

The system seems to be working really well and it has made a substantial difference to our bills. We had a few installation issues probably due to the existing system ,greener energy fixed them without charge.

David Hollinger

Jul 21,2022

Excellent job, staff were all brilliant, started the works on time, we’re hard working, polite and very tidy, a joy to have them on my property, all the info on the workings were were clearly explained to us with th offer to call them should we have any questions, will definitely be recommending greener energy to all my friends.

Patrick

Jul 20,2022

Overall a good experience, I was surprised the sales rep did not view the roof on his initial visit. The initial installation date resulted in a no show by the crews, the second date started late in the day and was delayed by a wasps nest, which I treated, the electrical work was completed to a high standard and efficiently, the only issue was in relation to connecting the app to the data logger on the invertor. The 2nd roof installation visit made progress, but required additional personnel ( due to roof type) again starting later in the day, the 3rd roof installation visit the following day with four personnel, resulted in good progress and completion of the installation. Continuous improvement opportunities exist in the planning and scheduling of the installation work, with consideration being given to more complex roof geometry allowing enough time and resources to enable safe and efficient installation, ideally on a single visit. Also improvements In communicating delays and setting customers expectations when the installation activity will be undertaken. We look forward to enjoying the new solar system.

michael shields

Jul 20,2022

Easy process, quick installation. On-site issues dealt with quickly and efficiently and in consult with myself.

Stephen and Anthea Hunter

Jul 17,2022

A most satisfactory first service for our new heating system.

Andrea

Jul 15,2022

Greener Energy Group provided a quality, professional service. They were able to assist with advice about the slightly complex funding application (Home Energy Scotland) in a knowledgable and supportive manner. The installation of the heating system itself was excellent. I am a satisfied customer.

customer

Jul 12,2022

This is a pros and cons based review to make sure consumers understand the process and what they are getting into. Pros Excellent handling of issues, very organised and helpful when it comes to applying for heat pump grants. Cons Their process for suitability is backwards. In my case a sales person assessed suitability and we proceeded with grant applications, heat loss calculations and EPC reports. Everything was thumbs up until the greener energy engineer came by and decided the existing hot water tank was insufficient for a heat pump installation. The alternatives suggested would have cost a lot more money or would have rendered the heat pump useless for more than half the year. Unfortunately at this point I was out of pocket for the heat loss and EPC reports. This was very frustrating given the tank had not changed since day 1. Advice to greener energy group is have your sales people note the tank/boiler details and run it across a technical desk before deposits are paid and grant applications completed.

Andrew Gransden

Jul 07,2022

Quick and efficient ASHP annual service carried out.

geoff

Jul 06,2022

Prompt phone answering and service arrangement. pleasant, efficient servicing at the mutually agreed time.

Mr Ian Gray

Jul 06,2022

Minor fault code on heat pump controls was remedied by following instructions from helpful Greener Energy office staff and service visit immediately arranged. Service Engineer was both professional and helpful when servicing the heat pump installation.