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SES Business Water provides water and wastewater services for businesses across England and Scotland. We put our customers at the heart of everything we do, and we strive to provide the highest quality of service to each and every one of them. Our team are there when you need them, and they are dedicated to ensuring that the products and services we offer meet the unique needs of the wide variety of businesses we work with.
Reviews 58
G L LOW
Jan 17,2025Terrible customer service and administration . SES Water owe us £39000 incorrectly collected by direct debit and are refusing to repay us the full amount after many months of poor communications , saying they will repay in instalments . Absolutely ridiculous !
Luke Neale
Dec 20,2024Literally as all the other reviews are saying. Literally the most painful company to deal with.
David V.
Dec 12,2024If only minus stars were available! We have been targeted by SES Business Water for over 2 years now for an invoice that didn’t belong to us. This started by a simple small invoice sent to our home address demanding a payment for commercial water. We made an initial phone call to make them aware of an incorrectly addressed water bill. Instead of starting an investigation to find the correct assignee to the water meter they have used our details to update their systems resulting in us being bombarded for over 2 years with invoices, demand letter and threats, even our families and landlords were involved. Our case eventually ended up at debt collectors. It took one single phone call from the debt collectors to understand where the problem was and to rewind the whole story to its core beginning and start the investigation. We are still fighting for justice as they can’t just walk off from this utter mess caused solely by their complete incompetence.
William
Nov 29,2024Absolutely agree with other reviewers, my experience of having to deal with SES Business Water has been shocking. The first time they got in touch with us was with a final demand £450 ish pounds followed by a letter indicating due to a change in tenancy they were billing for a two year prior period however they are not my supplier and the metre No isn't mine. I am not a tenant I own my property and my business operates from there and has done for the past 12 years. I have paid my water bill to my actual supplier for that period of time also. I have received notice to terminate the water supply that they don't even supply. Threats of debt collection and have sent numerous emails to which I get absolutely irrelevant pointless response. Have asked for escalation which doesn't happen (escalation to billing for an issue that has been going on since August is not my idea of escalation. I want to speak to a member of the senior management team as per their escalation process and for some reason they don't want to speak to me. I have given my telephone number on numerous occasions and advised I can be contacted at any time but to reply with when is the best time to contact you 2 weeks later is taking the p***. For your information SES business water ( For your reference Complaint/978486 - you have my contact details.)
Richard Voyce
Nov 14,2024As with other reviewers, my experience of having to deal with SES Business Water has been shocking. The first time they got in touch with us was with a final demand, promptly followed by a notice to terminate the water supply - we werent even informed in writing that we even held an account with them! Since then have bombarded us with bills totalling thusands and thousands of pounds, with ridiculous estimations, despite us being a tiny business! For over a year I have been trying to resolve this with them, however they fail to listen or provide any adequate solution. Undoubtely one, if not the most frustrating experiences I have ever had to deal with. I have already used the 'solve my problem' route that I know they will reply here with, and got nowhere, all they want is my direct debit details so they can take money. So I am now forced to try another approach to draw this painful experience to an end. I hope this review helps someone condsidering using this shambles of a company, and take heed & go elsewhere.
foo fighter
Sep 16,2024This company came out of nowhere asking for £50k!!! no notice of bills going unpaid, no attempt to send reminder letters or bills, since we registered the correct billing address still no correct bills being sent to us! Several emails and call later We're being asked why we can't make a payment for the £50k it feels like a scam because of the lack of evidence from this company and the ongoing issues with not sending full detailed bills to evidence the amount being billed. A complaint has been logged and no response has been received, I feel there is also a language barrier here and no willingness to address the billing issues with the online access and discrepancies it raises. it feels like the only way out is to pay them off to be able to move elsewhere.
Frances Cooper, Nursing Homes
Sep 03,2024For over 2 years grossly overestimating meter reads almost every month even though they are sent reads at the end of each month. Overcharged by over £2,000 last year, there is nothing you can do as payment is taken by DD before they reply to query. This has happened again this year. Customer services are hopeless, rude and unhelpful. When I said the only way to get correct bills is to change to another supplier - they very helpfully sent instructions to leave!!!!
Andrejs A
Aug 21,2024Avoid at any cost. Liars and time wasters Edited: 1). We never received a bill by post or email. Instead, we are distracted by UK Search debt collection each time it's time to pay a bill. 2). Your team is slow with replies and has outdated information. 3). The meter readings you charge are wrong and overcharged. I don't want to call or waste more time. We need to work and do business. We are in the process of changing the water supplier to someone reasonable and fair.
Andrew Kail
Jun 06,2024I needed to contact the company to deal with a billing issue stemming from inaccurate usage estimates. My queries were dealt with swiftly, with appropriate authority inside the company, and most helpfully a pro-active solution to hopefully prevent issues recurring in the future. The responsive and personal touch in dealing with my queries created a very positive impression as a customer.
Chris back
May 24,2024Worst company on this planet billed me for £2000 for a £180 water bill, rang them up, no such account with the account number, sorry we don't supple that postcode, sorry but I got a bill here for £2000 plus from a collection agency absolute joke this lot.
Jim Meldrum
Apr 07,2024Avoid like the plague. Archaic. Website typically unavailable. Customer service is non existent.
T Jenkins
Mar 19,2024Never received a bill until I received a letter from a company called UK Search Ltd. Called the UK telephone number and surprise, surprise speak to some numpty in South Africa! Gave my meter reading and said they will send me a new bill. I go online to pay my bill but these scammers want late payment fees for a bill that I never received! My bill is £71, but they want me to pay £161! Avoid these if you can......I think Sadiq Khan must be a shareholder!
Adriana
Feb 02,2024Poor customer service. Poor communication with the client and between themselves and departments. They realised they had made a mistake in the dates for the account for over 2 years and are trying to charge us for a historic bill when it's definitely their mistake.
Sophie
Jan 29,2024I'm not a customer of SES business water, yet I feel sorry for those who are. SES business water have been sending our office address letters demanding payments for months. We have been on the phone to them several times as on the bill it states that they supply to an address in Huntingdon, yet have our address on their billing. We explained on the phone that this isn't our address, we are not a customer of theirs, etc. We then received further letters, so I emailed on the 2nd Jan to explain the situation, and was expecting an apology for their error and confirmation that our details would be removed.. yet no. I have been back and forth with your unfortunately incompetent staff, and still no resolution. Half of their replies make no sense as they haven't even read my previous emails, I received confirmations that they would resolve this, then 4 days later would receive another email saying sorry for the delay but we can't, etc.. it's a mess. I have now been told that in order for them to remove our details from their system, they need to send an engineer out (again) to confirm the location of the meter. It's really not that difficult, your system states that the meter is located in a property in Huntingdon and that's where you supply to, yet you are aware that we are located in a shared office block in London. SES have then supplied my details to their engineer, which is against GDPR surely, as I'm firstly not their customer, and I also never gave permission for my name and contact number to be shared. To top it off, I asked for my details to be shared with a manager and I was told this isn't possible, and I needed to email the complaints team. What an absolute shambles. I won't ever be recommending SES business water, and I would highly recommend that their Customer Service Manager reads this review along with the rest and ensures that their team are not only properly trained, but also to ensure that their policies and processes make sense, and are legal. FYI, this battle is ongoing and to this day I am still receiving calls, aswell as letters. Disgusting company. Would rate it 0 stars if I could.
Hatija
Jan 04,2024I contacted SES to ask not to increase my monthly d/due and to come and check if I have a leak as my usage has gone up considerably. They agreed to both requests, then went ahead and took over 3 times my direct debit from my account. This has totally landed me in trouble as I couldn't pay other bills!. Why do they agree to something and then not adhere to it? Don't they realise the problems this can cause? Very upset and disappointed to say the least. After I submitted the above review, SES responded abd asked me to contact their Business Team!! How ridiculous to give me that number when I am a domestic customer. So I rang it and couldn't choose the right option because there isn't one. !!
Philip
Jan 02,2024I have been at my current business location for 9 years. In fact the first company in these premises since it was built. Water supplied by Anglia water from the start. Then a few months ago started receiving demands from ses water for £345/£384.Also unpleasant letter from their debt agency. My meter number does not match the number they are demanding the money for either. Having told ses water this several times i have again ,today received another demand for money. I was assured by them before Christmas i would receive no more demands for money. Thanks for the extra stress,really need that.
James Boughton
Nov 23,2023I left a review of SES Business Water a few days ago and would like to update my already dire opinion of them to alert anyone who might be considering dealing with them that they have actually got WORSE!!! This company comprises the most AWFUL collection of LIARS!!! I am being almost continually harassed by the company UKSL via SMS and mobile telephone calls, chasing a debt on an account that was closed, with no outstanding balance, in February 2023. I followed SES Business Water's recommended route to close the account by filing a "Change of Tenancy" form, providing them with a meter reading, the new tenants' contact details, along with forwarding addresses for myself. After my previous negative review of SES Business Water, they have commented that they were unable to locate my account... The usual 'reply' that these reviews receive, however, I was then surprised, if they did not know who I was, how they managed to phone me on my private mobile number the same day to say that they were aware of my review and that I would be contacted shortly to be compensated... SO THEY WERE LYING ON TRUSTPILOT IN THEIR REVIEW RESPONSE!!! Having been unnecessarily harassed again this morning by UKSL, I decided to contact SES Business Water to request that they deal with the issue of their own making and leave me be. Unfortunately, I was greeted in the normal rude manner by their customer "service" agent, who compounded issues by answering calls in an extremely noisy call centre (making it difficult to hear what they were saying). Surprisingly, I failed to complete their security checks, as the billing address that I gave did not match their records... Unfortunately for them, this only further proves that they are again liars. The address they hold for billing is now the address that was supplied on the Change of Tenancy form that they claim not to have received or have access to. SO THEY WERE LYING - AGAIN!!! An absurd manner of doing business - AVOID AT ALL COSTS!!!
Veronica
Oct 24,2023If I could give this company minus stars, I would. They appeared out of no-where to bill me for an area which is actually supplied by Anglian Water / Wave. Not only that, but they overcharged considerably and have a horrible bullying tone to all their correspondence, allowing hardly any time between first and second demands (sometimes only a day) and then within a couple of weeks - disconnection notices. I switched to Anglian Water in April and I am still getting bills and now disconnection notices from SES Business Water seven months later despite numerous messages asking them to stop. To be fair, I have had a couple of e mails back from them saying they will stop sending bills, but they haven't. Not only are their communications extremely inefficient, but I am feeling increasingly bullied. Avoid them!
Jenny p
Sep 27,2023I am unable to log in to my account anymore . The site is not compatible with Microsoft edge . I can no longer see any bill . Funnily enough the payments pay is comparable with edge .
Leonie Randles
Feb 14,2025Absolutely appalling customer services. Estimated my monthly bill to be more than my annual usage despite having sent meter readings of actual usage a month earlier. Gave an update meter reading which was so obviously lower but told me I still needed to pay my existing bill amount (10 times higher than the real bill will be) and then told me if I didn't pay there would be a late payment fee - but when I asked them how much that would be, they couldn't tell me. I'm taking the risk and not paying my current bill as after reading these reviews, I'm not confident they will re-imburse me the credit balance timely - which is important for a small business. I have provide all my evidence to solvemyproblem address with hope this will be resolved - but so far my experience with SES Water is not giving me much faith