To leave a review you need to be logged in
Reviews 77
Omar
Aug 02,2023Stay away!!!!!!!!!! I should have read the reviews. No customer service. The phone number is fake and you will never get someone on the phone and emails are not answered. They basically do not care and will take your money. You will get the usual automated order confirmation email and item shipped email. But no item will be shipped. Even when you call their shipping vendor Ascendia, they will tell you We never received anything from them. I have also send a request for trustpilot to investigate the 5* reviews.....Which is ridiculous and the same wording....(Fair price, fast shipping great product) Not true.
Adam Hall
Jul 27,2023Perfect size colour and DELIVERY!!
paul cooke
Jul 23,2023Bought a hat box for wedding abroad…. Item is fine, but delivery and info very poor and way over what they said.. This is not a uk company although it hides behind a uk agent. You can add at least a week to their deliveries as it’s coming from Europe. Then they don’t use the delivery service they advertise, and the process was slow and chaotic…at times hatshopping and parcel force thought it was in different countries.please tell the truth about delivery times and where you are -and don’t blame the delivery companies -which you appointed but then wouldn’t connect with….
Graham Knight
Jul 23,2023Love this place, a huge selection of hats to suit every pocket, and head. Just bought my third hat from them and as usual it arrived quickly, just 5 days, well packed in a sturdy box, and tracked all the way. Highly recommended and as a hat addict I'm sure I'll be using them again!
Adewale
Jun 29,2023I am writing to request the tracking information for the items I recently ordered from your website, I am getting worried about my purchase and as i would like to stay updated on the delivery progress as the tracking information is yet to be given. Below are the details of my order: Order Number: 800082907 Order Date: 24 June 2023 I have sent an email and called the contact number shared on the website but to no avail and response. Kindly treat this as urgent. I am getting worried and suspicious as regards the purchase and transaction.
J J
Jun 28,2023Excellent company! Hat was well-packaged, arrived quickly and in perfect condition. Great selection at very fair prices, will purchase again in the future. Thank you!
Beata Bezurova
Jun 24,2023Well after reading all the reviews I noticed that the negative experiences came from people who were not happy with the purchase. I gave it a go. And i am happy i did. The delivery was taking longer time as i was expecting as it came from Europe. The hat is beautiful as on the picture it was well packaged. Its a quality product. And i am happy with my purchase. Thank you.
TD
May 25,2023Give unrealistic delivery estimates and when it doesn't arrive you have to chase for a refund. It then arrives weeks after you needed your item and they then chase you to either return it (at your cost or buy it even though you don't need it anymore). AVOID this company!!
Customer
May 25,2023Return process is awful ended up spending 6.69 on return which am still waiting to be refunded after around 20vemails back and forth. Not free returns
wp
May 05,2023Had to return a hat, return process was not easy (had to pay for return myself and then claim postage back, took almost 3 weeks), and then had to ask PayPal to step in to retrieve refund after 4 weeks of constantly trying directly and with proof of return being delivered. Customer service support is non-existent despite all of the glossy website promises. Avoid hatshopping.co.uk and their many other retail aliases.
Freda Quinn
Mar 20,2023I received my seeberger cap today and it all and more I expected Beautifuly packed and fabulous soft leather fast delivery considering it came from Germany I must admit I read reviews after I bought it and was a little concerned but I honestly could not fault this company and get it 5 starts and would recommend it and buy again may be next season I have my eye on another leather beautiful bucket hat 😊
Mr Robert Hagan
Mar 16,2023This company should be investigated, I ordered a Stetson cap that was 3 sizes too small had to be returned. Completed the appropriate form. That was two months ago and I have now given up hope of getting a refund or the goods.
J Marple
Dec 28,2022Ordered some Earbags - very prompt service, well packaged and just what I wanted. Have previously bought this product when in Germany and they are great! Thank you.
Ms. C. Hutchinson
Nov 20,2022Complete waste of money. I ordered earmuffs which were more expensive than most, but I needed a good quality pair. I may as well have ordered some direct from China for considerably less than a third of the price. They are thin, hardly adult size and horrible, full of static and cheap fabric. Never again.
S Z
Oct 27,2022I normally don't go out of my way to leave Trustpilot reviews unless it's an incredibly pleasant transaction, as normally I shop at places with high TP ratings. But seeing how Hatshopping's rating is quite low, I thought I'd take the time and leave one. Granted, I guess it comes down to the old adage, "It's not how a retailer performs when things go right, but when things go wrong", and that's a very fair point. All I can say is, my transaction was faultless from start to finish. If I was going to quibble about anything, it could only be the length of time it took to arrive, which was 9 days. But with both Switzerland (item location) and the UK not being in the EU, that may play a part, and it's not abnormally slow. Maybe I'm just spoilt by the likes of Amazon. And I guess the item was quite expensive, but that's simply the nature of a more obscure item that's harder to procure. In any case, there were no customs/fees to pay. Hat arrived in a VERY sturdy box; I wish all places packaged hats like this (looking at you Amazon, and your flimsy brown paper bags) and importantly it was exactly as described; tags, sticker, insert and bagged. I guess it just goes to show that you can't go entirely by Trustpilot ratings; I purchased something the other day from a retailer with a 4.6 rating from 1000s of reviews, and yet they wasted my time sending me an item that wasn't as described on their site, nor did they even really go out of their way to apologise in a sincere manner, the usual copy-paste line.
Steven Niels
Oct 07,2022If you are in the U.K. and your hat is delivered to the U.K. you will be charged an extra £48 customs handling fee. Beware
KingboneKustoms
Sep 22,2022Absolutely disgraceful. They take your money and you hear nothing more. I have chased and chased for over 2 months. No answer to calls or emails. you might as well just throw your hard earned money down the drain. How do these people manage to keep trading ?? AVOID AVOID AVOID
James Rutter
Aug 19,2022Ordered a pork pie hat, it was too big. I followed the refund process and returned the hat. I tracked the parcel, they have received it but are refusing to respond to me or give me a refund. Appalling
Martin Dack
Jun 18,2022Sent a child sized hat where "one size" was advertised, claimed not to receive the return, refused to refund me. They are still advertising the same hat, (Lalasa multi trucker hat) so either they found and fixed the problem while refusing to admit it, or they are continuing to sell inaccurately advertised products
Paul Knight
Dec 12,2023Purchased 2 hats on 30/11/23 for over £100 and paid extra for 48hr DPD delivery. It's been almost 2 weeks and still nothing. I tried calling but went to German voicemail with no option to leave message. I emailed customer service and they told me it'd been dispatched 11 days ago - I asked for a tracking number but did not receive one that worked. TOTAL SCAM AVOID AT ALL COSTS