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Reviews 2
Jack
Jun 01,2024I was a client for about 8 years, before they rebranded to Hentons. My experience was great at first but then after the rebrand it went from bad to worse. I believe it is a family owned firm and when Mr Panayi retired, I had an extremely disappointing and frustrating experience with Hentons. Initially, they seemed knowledgeable and trustworthy, but it quickly became apparent that this was far from the truth. Firstly, the fees were not transparent. What started as a reasonable quote ballooned into an exorbitant bill, with numerous hidden charges that were never discussed upfront. When I questioned these additional fees, I was met with vague explanations and dismissive rude responses. Any advice I received was usually the most expensive option which I came to realise later. Furthermore, the quality of the work was subpar. There were numerous errors in my accounts, leading to significant issues with the HMRC. Instead of taking responsibility and rectifying these mistakes, Hentons blamed me for their own incompetence and tried to blind me with accounting science. To add insult to injury, communication was poor throughout the process. Calls and emails were often ignored, and when I did get a response, it was unprofessional and unhelpful. I felt neglected and undervalued as a client. They can be very difficult to deal with. I'd save time and stress and go elsewhere. Overall, I feel completely ripped off and regret ever engaging with Hentons. I would strongly advise anyone considering their services to look elsewhere. Save yourself the headache and financial loss by finding a reputable and honest accountant.
Northgate 118 North Street Leeds, LS2 7PN, Leeds, GB
https://www.hentons.com/our-services/corporate-finance/
Former Employee
Aug 10,2024I used to work in the payroll department here and can honestly say I have never worked anywhere so toxic. The supervisor despite being very young is a bully. The partners just take no notice as all they are bothered about is fees. They aren’t bothered about the smaller clients they just want the larger ones. Despite having several years experience the supervisor spoke to me like dirt. This has now backfired on them badly as since I left 3 more staff have left. Says it all.