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Reviews 61
Rhea
Sep 29,2023It’s great to have a reliable and Trust worthy company to use and this is our second very nice nanny.
Kevin Lewis
Sep 20,2023We had a half-day with Elisa before our wedding and then her support for the day, and she was excellent. Immediately formed a nice bond with our two kids (1 and 3), and was attentive to their needs. We also had Ekram and Virginia join us during the reception for a childcare area we had set up in the venue, and they were a hit! A lovely day all around.
Eber Lacerda
Sep 19,2023Great service!
customer
Sep 16,2023I found the company online during my visit to London and my hotel didn’t offer sitters directly. I found reviews on multiple platforms and booking was easy. After booking online, I received an email with résumés for available sitters on the requested date. Our sitter Ekram was wonderful and my kids enjoyed spending time with her. We came from our night out and they were asleep. Ekram kept me updated and was flexible when I needed to extend the time a lot. Payment is transparent and done through the platform. I would definitely reach out again to them whenever I’m in London.
customer
Aug 23,2023Hotel Nanny was easy to book and communicate with prior to our appointment. They sent information about the nanny before hand and Rebecca was great! She provided updates as we were out. We would definitely use this service when we are traveling to London in the future.
customer
Aug 09,2023Prompt, communicative. Kids settled right away and had a good time
Jeanne
Jul 27,2023We were so thrilled to have Elisa care for our 3 sons between the ages of 6 and 9 at our hotel room for 5 hours. She arrived early and though we were not quite ready, she patiently waited in the lobby and we had a chance to talk to her before we left. Her resume was impressive and we felt confident that our kids would be safe and in good hands with her. She was warm, courteous, and the kids that were awake immediately felt at ease with her. She was able to adapt and problem solve with unpredictable issues when we could not immediately be reached. Our kids enjoyed their time with her, and said they had fun. She was very accommodating and let us know she could stay longer if we were running late, which was the case. She gave us updates while we were away and when we returned, she explained what they did and how everyone behaved. We will definitely ask if she is available again when we return. We felt very lucky to have her as our hotel nanny.
customer
Jul 16,2023Sonia was a gem! Her previous experience made us comfortable, and she sent pictures the day she watched our daughter.
customer
Jul 13,2023We were very happy with both of the sitters we used, Laura and Elisa. The kids reported that they loved their time with them both. We will be sure to use this service upon our next London trip.
S Tile
Jun 21,2023We needed a nanny in London, it was very short notice and i did not have high hopes of finding one on such little time. We contacted this agency, and they linked us with Virginie who was an angel bot only to our baby joy, but also to us. She was very accomodating, worked around our schedules and our needs. we always got plenty of pictures of a Smily baby. I can’t recommend this agency enough, as well as Virginie for all they do. ❤️
Hotel Concierge
Jun 16,2023Great selection of nannies with great experience
Patrik Concierge St Martins h
Jun 15,2023I've been meaning to write this review for ages because our experience with Hotel Nanny has been nothing short of amazing over the years! From our very first encounter, their responsiveness has been lightning-fast. It's like they have a direct hotline to the nanny universe, ensuring that we always have a trustworthy and reliable caregiver ready to swoop in and save the day. No matter how hectic our schedule or how unique our needs, Hotel Nanny has consistently gone above and beyond to accommodate us. It's like they have a secret superpower for making things work seamlessly, even during our craziest hotel stays. After all these years, we can confidently say that Hotel Nanny is the gold standard in the nanny service industry. Their years of expertise shine through in every aspect of their service, leaving us with complete peace of mind. To the incredible team at Hotel Nanny, thank you for being our partners in parenting and making our lives so much easier. You have our utmost respect, trust, and gratitude! Here's to many more years of laughter, reliability, and outstanding care. With heartfelt appreciation, St Martins Lane Concierge Department.
Anika
Jun 15,2023Ekram was truly the most lovely person. Booking a nanny abroad was a little nerve wracking for us but as soon as we met Ekram we were completely at ease. She bonded with the children immediately and we were able to head out for child free dinners and adventures knowing that our kids were in the absolute best care. When we arrived home at night the kids were fed, bathed, and asleep and the house was tidied. Ekram made our already wonderful trip even better. I cannot speak more highly of her and how loving she was with our boys. I could write a novel about how lovely she was and our kids thought the world of her. Ekram is personable and kind and has a true gift for working with children. Thank you, thank you!!
Anna Bowles
Jun 04,2023"Rebecca was absolutely lovely- wish she lived in the United States, you’re so lucky to have her. Thank you again and happy half term!'
customer
Mar 11,2023This company was super responsive and connected me with the best sitter. Kadri was absolutely FANTASTIC! My kids took to her instantly and within 5 minutes of meeting her, all my apprehensions about leaving my kids with someone in a foreign country were put at ease. I will be using them again in the future and will recommend to my friends as well.
Elisa Lewington-Gower
Jan 31,2023The nanny was excellent, very reassuring and kept in contact with me meaning I could enjoy the event without needing to worry about my 5 month old. She arrived promptly and had a lovely manner with my child. The company were easy to deal with and the service was reliable.
JBomb
Jan 30,2023Got sent a dhort lost of CVs to choose from Nanny we selected was lovely, kids were really happy for us to leave them
customer
Jan 05,2023Sonia has been absolutely wonderful. Perfectly punctual, professional, caring and a pleasure to work with.
Kevin NoMad Hotel
Dec 22,2022Rebecca was absolutely brilliant. Made us feel completely at ease. Dealt with the twins waking up perfectly and due to her confident, reassuring and professional nature we were able to enjoy our first night out since the twins were born. Rebecca was an absolute delight and I would highly recommend her to any parents of twins.
Alexandra Notay
Oct 12,2023My nanny was delayed returning from her holiday due to a cancelled flight and I had an awards event in London that I needed to attend. I found Hotel Nanny online and sent a WhatsApp messsge very late at night (23:33!) and was amazed to get a very swift response, clarification of my needs and the CV of an available nanny for 5pm the following day. I confirmed and made payment at 6am and it was that simple. Hetty, our nanny, made contact in the morning my WhatsApp, arrived promptly and was engaging, positive and calm. She took our son for a walk so we could get changed in the hotel - then confirmed he was fed, washed and in bed before I’d even sat down at the dinner, which was really reassuring. I actually won my award category so was incredibly pleased that I was still able to attend in person but also that our 11month old was being cared for by someone so qualified. I couldn’t believe that it was all arranged by WhatsApp instead of spending hours on hold to an agency and the service was excellent throughout. I would not hesitate to recommend highly - Hetty was superb as was the Hotel Nanny contact on WhatsApp. Thank you!