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Reviews 791
Gary S.
Feb 13,2019I was very impressed by the individual, Evan, with whom I spoke with. However, the process as a whole is entirely too onerous as related to what Centurylink wants. For myself I was only attempting to get an internet connection and to do so I was required to unfreeze my credit report then unlock it which to me is very troubling considering the fact that I don't trust giving my SS# to anyone and was also required to do this. We have no credit issues and the last time I checked our credit score was something like 830. Not only this understanding the rep from Centurylink was difficult due to the accent of that person. It would be much easier to do a chat with someone who is challenged with speaking clearly should not be talking to prospective customers. Not only this but to do this took at least an hour of my time which to me is not acceptable. Again let me say it was easy to work with Evan but I truly wish Centurylink would rethink the additional personnel they use to interface with customers. It is not that they aren't courteous it is just that they don't get it!!
Gary
Feb 13,2019Great customer service.
John
Feb 13,2019I worked with Sherry to help set up our internet service after moving into our new home. She was very polite and helped us determine the best provider and price for us. She was also very informative of other offers available to us.
Josh
Feb 13,2019Very fast and friendly
WILLIAM
Feb 12,2019I realize that some of these processes can be confusing and frustrating, but this was the ABSOLUTE WORST. As I think back over the two phone calls I had with your representatives, I cannot decide whether it is lack of knowledge, incompetence, or plain stupidity that drove the conversation. First of all, they were not at all interested in what I was saying, what I wanted to purchase, nor my questions about the conflicting information provided. They would repeatedly speak over me to sell me some additional feature or bundle before we even had a chance to determine if service was available. In that matter, we completed a long and tiring process to get a plan just to find out that it is not available. In my opinion, that is a piece of basic information that should be known in the beginning of the process. I was told by the representative that we much complete the process before we know for sure....BRILLIANT! Secondly, the ongoing narration from the representative interfered with understanding the contract. This representative was quickly reciting a script, completely oblivious to the fact that I may have a question (despite the fact that he was speaking so quickly, making him hard to understand). There were numerous cost details either left out or glossed over as though they were nothing important. For instance, no mention that a "waived" fee is only for a year and it is a 2 year contract. To that matter, no mention of the 2 year contract....I had to find that in the well hidden fine print on your web site presentation. I also received a hard credit check after asking an being told that it was soft. The fact that the response was quick and specific led me to believe this was a common question and probably a reliable answer. I was wrong. This is one interaction where i am having a hard time deciphering between incompetence and bold face lying. All in all, probably one of the most frustrating experiences I have had. If asked, I am going to encourage others to avoid your service and services like yours. As a middle-man, you don't represent anyone other than yourselves and there is no recourse to compensate me for your incompetence / lies. I am now dealing directly with the ISPs and I am at least having substantive, fact-based, conversations that pertain to my specific situation.
Trent U
Feb 12,2019Jesse was extremely helpful and made my internet search for my new apartment worry and hassle free. He was very efficient in his work and had fantastic people/ conversation skills while the time passed. I'd highly recommend him to anyone.
JG
Feb 12,2019Great results. But sent me an email for this survey without my having given them my email. And the provider I went with did not ask where I had heard of them. Site itself - 5/5. Creepiness - Minus 1
Debra
Feb 11,2019Robert was extremely courteous and helpful
Tiffany
Feb 10,2019I am not too impressed. I was routed to 3 different numbers that told me to call a wholesaler not a retailer. I do not understand why they couldn't transfer me or at least give me a number to call! Once I reached the right department, thw service was fine but do not get why it was necessary to call another number to give them my account number. Very inconvenient!!! & disorganized!!!
KYERA
Feb 10,2019Kahn was awesome! He deserves a raise or something
Maestro
Feb 09,2019I must admit.. everything went like clockwork.. Account setup down to installation in 24 hours.... Thank You Very Much Sincerely, Bill Cleary
Paul
Feb 09,2019Thanks for help really appreciate a company who dont try to pull fast 1s on yall like certain companys..
Rachael
Feb 09,2019Josh was incredibly personable and found me a great deal. I was very lucked out to have him work with me - knowledgable, straightforward, and made me feel cared for.
Alex
Feb 09,2019Very helpful and friendly. Thank you!
David
Feb 08,2019Very friendly, helpful, as well as knowledgeable of what I needed.
Paul
Feb 08,2019Rare to find personal understanding communication in companies these days. Simple idea but it matters. Thank you for making it easy to get rid of spectrum. That was then but they never showed up to install Flaky Company
Pamela
Feb 08,2019I was able to choose from a variety of systems. I found a service that afforded a reasonable charge and I won't be charged for the equipment which is a nice change.
Nicole
Feb 07,2019J.J. provided great service.
MARK
Feb 07,2019Installer was very helpful , very professional, down to earth person.
Michael G.
Feb 13,2019Sherry was an excellent customer representative. She ensured that I got the best bang for my bucks and answered all questions with what I felt was an honest opinion. Kudos Sherry!