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Reviews 838
Lukas Adom
May 25,2023Don't go there or be very careful. I tried to changed 1500. When i said how much i change she started to talk with me alot, asking me many question "like she would be interested in me" but when i finish give her all money, ( i knew before that i have that amount i had it already few times counted before i go.) She said that is 1400 not 1500. The thing is that i gave here 100 by 100 (in 20 notes), and she was putting it where i cant see it. After all she said: Lets count it again, and i put it infront of your eyes (which was stupid by her to do to make more suspicious, why she put it at first where i cant see it?) So be very careful, or dont go there. It's scam. Which i didn't expect it in country like that. I know those scams from Nepal, India, and more countries, but never expected that happen here. Horrible experience. And after all i couldn't do nothing about it. Stay AWAY!
Sebastian Wise
Jan 10,2023unqualified and disappointing I bought a 100$ CAD gift card there and the person there didn't even know how to activate it , took 15 mins waiting there , she was also on call with one of her friends when I was at the counter. and the fee is normally 5$ but it was 10$ just to activate it which is already crazy, now i tried to activate it and it didn't work, spent an hour of my life on hold with amex and it turns out it was not even activated , i need to provide id , receipt photos and card photos , it was a waste of time. -1/5
Charlotte. Costello McMorran
Jul 25,2022We were flying back Saturday afternoon and as the duty free area were only taking card payments. l changed £150 into euros and only received €135, also l received no receipt, With the airport being so busy and us travelling with 3 small children l didn't realise straight away that l was cheated out of €30 or more and with no receipt l had no proof. l was very very unset by the experience, after all with the current economic situation nobody can afford to lose such an amount of money especially when the service provider should be as outlined providing the correct exchange rate and providing a receipt!!!!! I lost money which we very much needed!!!
Linda Hentges
May 28,2022Not happy with place , went in to change 4000 American dollars into British pounds and only got 1900 for my money , would have been in touch sooner but been hospital
Leslie
Apr 13,2022We also got ripped off at LAX by ICE. We gave them $1500 US dollars and should have received roughly $1350 Euros but only receive $1,125. They used an exchange rate of .75 vs we later found out the exchange rate was .91-.92. You would think they would only allow reputable establishments in LAX but apparently that is not the case.
Caitlin Smith
Apr 04,2022We got ripped off at LAX - they told us there was a one-time fee, but gave us $350 CAD instead of $435 in exchange for $348.65 US, and we were too tired and sleep-deprived to argue! Always check the math and do the conversion rate on your own, do not trust their employees at any cost :( we work minimum wage jobs so this hurts financially!
Deepa
Mar 14,2022I have lost my card. There is phone no to report it. Its unbelievable. My money is all lost. This company is not reliable at all. No help at all.
John Burford
Nov 22,2021The worst card ever invented Absolute rubbish , never did work properly 0 out of 10
haymartie
Oct 02,2021Next day delivery, very straightforward. I use ICE every time I need foreign currency and have been using them for years with never a problem.
Barbara MacDonald
Oct 02,2021Excellent service. Prompt delivery.
Ms Whetham
Oct 02,2021Really good service with staff ringing me to let me know when delivery would be. ( Not sure if this is coincidence or security breach, but I received a text the day after I placed my order saying that the P.O. had tried to deliver a parcel and it had been returned to local depot, giving a link to check it. I reported it as spam to be on the safe side. My order would have normally been delivered that day but the office had phoned me on the day I placed my order saying that due to a technical hitch my order would not be with me until the day after. I was perfectly happy about it and it was delivered the day after I got the text, as advised. Just think that maybe you should be aware of this?)
Mr Paul Cartwright
Oct 02,2021Asked ICEa question, got the answer within a few minutes. Ordered our money & it arrived as per their delivery agreement. Brilliant service. Cheers ICE
Kloe Hunt
Oct 02,2021Order cancelled, no refund.
Trudy
Oct 02,2021Good exchange rate, fast and efficient delivery, great service!
A Williams
Oct 01,2021Ordered in a hurry at last minute and my currency arrived the next day as promised, great service
Kieran
Oct 01,2021Fast and reliable
Rod Feilder
Oct 01,2021Brilliant service, good rates and confirmed next day delivery, have used 3 times in a few weeks and were absolutely great.
Mr Peter Hallam
Oct 01,2021For the 2nd successive time when I have ordered Currency it has been delivered with no signature accepting delivery. I have no issue with the point up to dispatch, but yesterday delivery was simply thrown into our porch, this was not locked and a door bell is readily available, if i was dishonest we could say we have not had the package, which whilst it may be a photo by deliverer had been taken to say left in porch, but with the door unlocked anyone could have seen it and taken it. Very Poor !!
Mrs Sandra Webb
Oct 01,2021Great service, currency delivered to my house the day after ordering.
14th Floor, Portland House, Bressenden Place, SW1E 5BH, London, GB
http://www.iceplc.com
Martha
Jul 02,2023What a rip off! Throw the money changes out of the temple, AND the airport!