To leave a review you need to be logged in
Reviews 40
Mark Rovet
Feb 12,2025Terrible and inflexible customer service. They used to offer ice melter buckets throughout the entire winter. Now, they only offer them at certain times. They claim to send out emails about it that do not always get received, even when their flawed system says that they were. I can attest that I never received any of these emails. Regardless, their inflexibility is really not good customer service. They do not care about the convenience of their customers. They are only looking to make things easier for themselves. Then they shut down the conversation and ignore you instead of perhaps finding alternative ways to make the customer satisfied. Customer satisfaction is not their priority. It's a shame as now we have to go spend more money to get ice melter elsewhere when it would have been free due to our Jiffy+ membership (which we've had for years and will be cancelling if Jiffy continues to refuse to do the right thing). Rosita claims the promotion has ended but it's hardly a promotion if their customers don't actually get the emails. But I must be a liar. Now they've gone and cancelled my subscription before I actually asked them to do this. I guess that's the easy way out for them. They don't want to actually work toward finding a resolution. I would suggest that if you are looking for a company that provides good customer service and is willing to show flexibility, that you look elsewhere. To respond to the Jiffy owner's reply: I did not have a conversation with their team. I had Rosita implying that I was a liar and making baseless claims followed by fake empathy. Then she just started ignoring me. Your resolution was to refund me money (and that's fine) but you didn't ask before you CANCELLED my account. I had said that I might have to. I didn't say to actually cancel it. In addition, I had credit on my account. That credit is now gone. Where did it go? You are unwilling to acknowledge that the error may have been on your end. This is the SECOND time that this has happened this year. The first time, you did the right thing and got ice melter delivered to my house. This time, you adamantly refuse. I did not receive the email and Jiffy made no effort to ensure that I did this time, given the trouble I had during their first promotional window. TERRIBLE CUSTOMER SERVICE. And now they have blocked me from chatting with them on their app proving that they are unwilling to have a conversation. They keep saying the same thing a conversation. They are unwilling to address my concerns at all. Not a good look.
Samantha
Feb 08,2025Horrible. Never sign up as a customet or pro. A waste of your time
Nombuso
Jan 17,2025I bought 3 packs of heavy duty plastics cover and non of them are proper, the far end tear apart when you trying to cover. I was given damaged plastic as the far end is not even straight. I can even use them.
Kathy Carroll
Nov 14,2024No show or call. I have waited a week on rheir repair of my refrigerator. They never called or showed up. After reading their reviews they seem to have a habit of these actions.
Cc
Nov 10,2024Jiffy is easy to use but heaven forbid something goes wrong, customer service is not helpful whatsoever. Customer service will be unable/unwilling to assist with even the simplest requests. I have used Jiffy 4 times, but it only takes one bad experience to make me to never use them again. The professionals I have encountered have been reasonable and professional but I can’t say the same for customer service unfortunately
Rita
Oct 18,2024I came in for help with a headlight, which I didn't know they did and one of the guys who worked there named Mark was very courteous kind and helpful
Frances
Oct 05,2024The technician came unprepared to rectify the problem. Hugely disappointed with the service. 96.3FM how can you with full conscience let them advertise on your radio station? The technician said they would return the next day ‘crickets’.
Mike Mike
Sep 17,2024Non professional wasting time, I am contractor, 13 years I am doing renovation WSIB Libality insurance licence more than finish 100 project referans builders paper I have But I don’t understand 2 years try to login but I can’t I don’t why not professional app company
Carmela Porto
Aug 31,2024Just for fixed two burner of our old stove, it was charged over $600, unbelievable! we can buy a brand new stove with this money! the problem is, they didn't ever tell you about price ahead before they starting it or doing it, just charged your credit card after everything, it is like robbery!
Frank Zito
Aug 26,2024Frank August 2024. I unfortunately can’t give less than 1Star rating. I have spent over $700 between to different Jiffy Plumbing “Pros”. (Far from a pro). My sink in a bathroom was first clogged November 23, after living in the home for 22 years. I paid $240 for the “pro” who claimed to have cleared the clog and the draining would be as it was when we first moved into the home in 2001. Lies less than 10 months later same issue, now nothing was put down the drain other than the standard organic stuff that is used in a bathroom. ( Hair, makeup, tooth paste. Ext). Once again I booked a “Pro” and the second he walked into my Home he said I will Make your drain back to new.before I leave. Unfortunately for me $494 later no resolutions lots of excuses and suggestions to do further investigation. Obviously at an additional charge. I tried to contact customer service and their only means of contact is txt and email. They claim to not have access to phones. I want to warn anyone’s considering this service to explore other options. There services are horrible and their lack of customer service is is even worse.
Caper World
Aug 22,2024Hussam came over and did not do the work correctly.Had another company over to fix the costly mistakes .They will not return my money. See in small claims soon. Can one give zero stars here
Kelly HUdson
Aug 10,2024My child's pair of jiffies lasted exactly one wear before the paint started peeling. Just ridiculous waste of money.
Alan Mosar
Jul 16,2024Jiffy is a total scam , I was a jiffy pro for a while until they decided to text me claiming to be a client, then THEY offered me to pay me outside the app, and of course with the 30% they take from every job I do , I accepted , turned out to be a setup and they used that to ban me from jiffy pro , I was doing very well for them and had a constant 5 star rating. Their loss. The winter times are completely dead , maybe a few jobs popped up throughout November to February, they claimed to always have jobs coming up daily , but that wasn’t true .. If your looking to become a jiffy pro , be careful, don’t depend on them for work to survive , know that they take 30% from you off every job you complete , and if you ever receive a text from claiming to be a previous jiffy client , it’s most likely a setup.
Good guy
May 14,2024Don’t use them if you’re don’t want to get ripped off!
Thomas Thompson
Mar 02,2024Im a Jiffy Pro and I love the service. As long as your being transparent with clients its a great way to stay busy during slower times. Great customer service team to help out when Pros have issues and the app is very easy to use. Highly recommend to professionals looking to grow their business. Plus the service fee is a write-off during tax season!
Francesco Barbieri
Feb 27,2024If you are considering becoming a pro for jiffy DONT! They take 30% right off the top for any work you complete. Their support for pros is pretty much non-existant. They will try to trick you by reaching out to your personally outside of the jiffy app and try to get you to agree to doing work outside of the app just so they can penalize you. They also told me they were going to shadow ban my account because i called in to complain about their service and support toward pros. They will hound you down if you dont reply to clients within in their time frame but then when you want to talk to them you have to book an appointment thats 3 days out. These guys are an absolute joke of a company and if you have any dignity you will not want to work for these scumbags.
Pink
Feb 13,2024Update Feb, 2024. Jiffy charges contractors (AKA Jiffy Pros) 30% for rate-based and 20% for quoted jobs—$ 75 per hour with a minimum of 2 hours to Jiffy clients ordering services from the app. Jiffy takes 30% of the total job, which is completely insane! A contractor pays for insurance, gas, and tools. Imagine being tooled, trucked & experienced so you can spend 3 hours of your day to make $105. Jiffy does not pay travel time to contractors, so you have to account for the time spent getting to people. You can take more than one job per day, but with crazy traffic most days and no guarantee of a second job coming from the app, you can be assured the pay is crap for someone with extensive experience.
Pavlo P
Dec 16,2023I worked for Jiffy as a contractor, and Jiffy is starting with lower fee for new contractors 22% and then fee goes up another 8% with thumbs down from customers, and the scam part that it's all fakes to bring the contractors fees up as much as possible. Recently they changed the fees and started to charge up to 40%, that's total scam, if you are a contractor, have some respect to yourself and do not let croocks like Jiffy pro to make money on you.
E Margolin
Dec 12,2023Used Jiffy quite a few times, had an issue with the service twice and filed warranty claimed, they were resolved, but after this we we re banned from using the service. They are looking for glowing reviews and do not want you to use these highly promised warranty service which is essentially the only way this service is different from anything else you can find yourself without paying any fees to them.
Jared Moore
Feb 28,2025This company takes 20% of the contract between you and the customer. It threatens and coerced contractors on the back end. And threatens them to keep quiet about the 20% markup they force. It also pretends it is a General Contractor that has a right to the customer and plays that as a down right lie. As it is simply a lead service and payment service provider. It makes up bad reviews on contractors to kick them off their platform. It is a matter of time before class actions and lawsuits bring these corporate demons down. If you a lawyer look into them.