John Ryan by Design Ltd
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We make handmade in the UK mattresses to exacting standards. Unlike other bed retailers we offer a free advice service before purchasing a bed back up by our famous '60 day love it or return it' guarantee.
We provide complete transparency in the composition and origins of our mattress components, telling you the GSM, spring count and densities of all materials used. This allows you to compare to other bed retailers, that is if they were to follow the same principle of transparency!
Our small friendly team of experts are here to assist you with any mattress query on 0161 437 4419.
John Ryan By Design was formerly known as Factory Beds Direct
Reviews 772
Alan
Jul 04,2024Pre-sale and customer care was just perfect and provided the right amount of of support and advice for what is a major purchase
Shauna Ainsworth
Jun 19,2024Excellent service, excellent quality mattress. We went for the Origins pocket 1500 king mattress - so comfortable and high quality. Great communication, quick turnaround, Julie in the John Ryan office run through a number of questions with me to ensure we were purchasing the right mattress for us. Previously had a Hypnos mattress for 8 years, will recommend John Ryan to everyone now.
Dennis the Menace
May 27,2024Excellent customer service . Nothing too much trouble to explain on the mattress chosen Very patient with 82 year old . Much better service than a bed shop I had visited recently 10 out of 10 from me. Waiting for delivery with the same service
Ken Matheson
May 22,2024We bought an Origins Pocket 1500 mattress for our king sized bed and we're so glad that we did. The whole experience, from placing the order to sleeping on the new mattress, was perfect and trouble free. My ageing back is grateful too. We would recommend John Ryan by Design.
Carole
May 18,2024Excellent service
customer
May 18,2024Great customer service,contacted to check mattress was suitable for us,delivery was good. Guarantee sent by post with information on mattress care and then a follow up email advising to turn mattress.
Dave
May 15,2024What a truly wonderful company! If only all companies operated with such efficiency and care for the customer! The whole process from purchase through to delivery has been amazing, we cannot fault John Ryan, truly exceptional! (Purchaser of a John Ryan Artisan Naturals mattress).
Garry
May 15,2024Cannot recommend enough. I spent a fair amount of money on a Simba mattress around 3 years previous only to find I was waking up with painful twinges in my back because the support from it had already failed. After looking into it I found out about how memory foam is notorious for failing, so decided to try a John Ryan mattress after a recommendation from a friend. I was impressed from the very start, having had a phone call before the order was confirmed to ensure that I had chosen the right mattress. This was not to try and upsell a more expensive one, it was purely to make sure I had made the right choice. The mattress then arrived sooner than expected, delivered by a very helpful pair of chaps who knew the products and made helpful suggestions. Then on inspecting the mattress I was hugely impressed. For not much more money than any of the generic memory foam or hybrid mattresses you get an absolutely beautifully made one which is comfortable yet supportive. It has a much more expensive feel that the price suggests and my wife and I cannot fault it. You also can tell by the quality feel that it will last for much longer than any of the cheaper ones, making it incredible value. I truly love this mattress and have been more than imprint the customer service. It is also a good feeling to know that you are buying something made in the UK.
J Burrows
May 15,2024Having run a B&B for 8 years, this was the 7th mattress we have bought from John Ryan - this time for our own use! Our guests have always loved these mattresses and we too find ours very comfortable and sumptuous. The service was second to none - the lady I spoke to on the phone ascertained that we were buying the right mattress and level of firmness according to our weight and sleep position and advised us as to the main features of each type. Because our need was urgent, she managed to fast track our order (it was a mattress from their outlet, so didn't have to be made) and we had it in a week. The guys delivering kept us well-informed of delivery time, took it upstairs, unpacked it, placed it on the bed and took the packaging away. I wish all companies operated this pleasantly and efficiently! Thank you!
Jayn1977
May 10,2024I love my bed! Decided it was worth investing properly to help with back pain and quality of sleep and I spent a long time researching before choosing John Ryan for both my bed base and mattress. I couldn’t be happier with the service and quality of both.
Customer Sue Collman
May 10,2024Talking to Julie a couple of times nothing was to much trouble because I couldn’t make up my mind
Gary
May 07,2024High quality product at a reasonable price, good communication regarding delivery and it turned up when they said. Delivery drivers were very good.
Anonymous
May 07,2024Great customer service, comfortable mattress
Gloria Wright
May 04,2024Great customer service excellent quality mattress very comfy so far but have only had a couple of months so too early to say
Joanne k
May 03,2024Worth every penny! A mattress is a considered purchase but it feels intimidating when you can’t go into a store and tuck yourself up to try out a good nights sleep or not! I rang up John Ryan for advice, the lady I spoke to was incredibly helpful and I did end up buying a more expensive mattress than I had originally intended but no regrets. So well made! So comfy and what price can you put on a good nights sleep!?
Jenny Wright
Apr 23,2024Everything The advice given over choose of mattress. The delivery was arranged to fit in with me. The men delivering were charming and helpful.
Des Berry
Apr 17,2024Shopping for a new mattress online and, never having heard of the bed makers John Ryan by Design Ltd., I was immediately impressed by their website with its copious amount of sound, solid advice on the subject of choosing a mattress and of the technical aspects and materials used in their beds. Furthermore they manufacture their beds in Yorkshire. A plus sign in my reckoning. I phoned them to ask a few questions and place an order and was dealt with by a wonderful lady with a warm, friendly manner who was more than knowledgeable in dealing with my queries. On her advice I ordered two single mattresses which could be zipped together to form a double. A good option for my purposes. My order was made up and delivered within the time they promised. The delivery team were obviously well trained, courteous and efficient. They installed the bed in the room we wanted and took away our old bed. More than satisfied with the whole experience.
Adam Egerton
Apr 13,2024Very happy with service
Carol Lawton
Apr 12,2024Comfortable straight away I am 13 stone and 5ft 8 inch in height been using for about a month no sinkage turn it every few weeks feels supportive on solid base
3 Elm Grove (Suite 1), Didsbury, Manchester, M20 6PL, Manchester, GB
https://www.johnryanbydesign.co.uk
Cheryl Bone
Jul 09,2024The mattress is very comfortable and we have no problems with it. We originally came across John Ryan mattress in an airb'n'b and decided to buy one for ourselves. We needed a new mattress in any event. So we are very pleased with it.