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Reviews 91
Anthony Sivakumar
Jun 13,2021I felt KHP staff are very blasé. Right from the beginning the communication was very difficult. I had to ring the KHP offices several times to request an application form for the property I was interested in renting. Even though I was told that it would be sent the day before. I had call KHP three times on the same morning before the form even materialised. I also lied to by one of the agents that I spoke to, this person said “i am really sorry the email has not come through to you.” He said “I thought your email ended in gmail.com and not googlemail.com”. 😂 At this juncture I was merely exercising my rights out of principle because it was quite evident that no one at KHP genuinely wanted to help me. The lasting impression left on me is to only work with businesses who act professionally and make clients feel welcome. Ps. I was told the landlord of the place I wanted to rent rejected my application because they are seeking a non-guarantor tenant 🤪😂 FYI- Ive been a private tenant for past three years without any issues whatsoever. No late or missed payments, Good relationship with all the neighbours and flat is maintained to high standard. Moreover my guarantor owns multiple properties and have an Income of around 150k/year not to mention the excellent credit history. This person has also been my guarantor for past three years. *reply to khp.me 👏🏿 The ethos and ethics of kph.me are clearly demonstrated in your response.
JA
Jun 03,2021I cannot recommend the team in the Snodland office highly enough - with a special mention to Caitlin and Jack who have been highly professional throughout. Communication was always excellent and any queries were always dealt with promptly and successfully. If you want an agent who is going to work hard for you, either buying or selling, then I would urge you to use KHP.
Lee D
May 19,2021As a tenant, refreshingly easy to work with - prompt, proactive and informative with any issues, but most importantly, friendly and ‘human’. India in particular was all of the above. I would use this Agency as a Tenant, Landlord or Buyer/Seller. Top job.
Sarah D
May 11,2021From valuation, viewings and finally the sale of our property through KHP, we couldn't be more pleased with the service we've received from Be and team at KHP. They have been professional, friendly and responsive consistently throughout the sale process and kept us informed of progress throughout. We have no hesitation in recommending them to anyone looking to sell their property.
Andrew
Apr 12,2021Great service. Kept fully up to date throughout the whole process. Very efficient and 10 times better than a lot of other estate agents have I used in the past. India was extremely helpful and pleasant to deal with. Many thanks.
LRP
Feb 22,2021I thoroughly endorse the team at Kings Hill specifically, but not exclusively, Nick, Be, Julie and Brad for all the work they did marketing and selling our property. I was of the view, with the advent of RightMove et al, that all Estate Agents were much of a muchness. KHP have completely changed my opinion. I first met Be at the Kings Hill office one Saturday in October and, unbeknown to her, overheard (and was very impressed with) her side of the conversation she was having with someone who had viewed a property on your books. We then had a “frank” discussion where she advised me that our existing agent were definitely not the best agent for our property! This prompted a meeting with Nick a few days later. We felt very comfortable with his approach and suggestions. It definitely felt that KHP were different and not at all the same! The timeline from signing with KHP to receiving an offer was 2 weeks. The time from offer to exchange was just under 12 weeks, which I believe is quite good in the current situation, but seemed almost interminable to us! Throughout the process Julie was great, keeping me informed and putting up with my continual updates! I definitely felt that she had our backs, very reassuring. We finally completed, 15 weeks from accepting the offer. Thank you again. All Estate Agents are NOT the same
Guest
Feb 04,2021We've rented two properties so far through KHP and the experience has been outstanding. India went above and beyond to get us into our new home as quickly as possible, and I'm really pleased with how friendly, polite and efficient she's been. Fantastic service, thanks KHP!
Beverley
Jan 27,2021I bought my house through KHP 5 years ago, and they went the extra mile so it was a no brainer going back to sell it. Again they excelled with their service and back up in what is such a stressful process! No false promises just to pacify, but straight talk and ensuring expectations were kept in check! Julie is a star!
Daniel mundy
Dec 21,2020We have just purchased our house through your Snodland branch and from the beginning all the staff were lovely when facilitating viewings. Once we decided to purchase Emily Hobbs became our contact. Now our experience of moving has been very stressful, we sold our shared ownership property through Urban Moves and found the staff and Managing Director to be rude, arrogant and didn’t care about me and my family whatsoever despite that fact we were paying their bill. They didn’t want to fight for us when it meant making us homeless to save the house chain. They only cared about the buyer. as someone that suffers with anxiety I needed to be updated throughout the process. My solicitor wasn’t brilliant, urban moves were awful but you’ll be pleased to hear Emily was fantastic. Emily Hobbs was a godsend throughout the whole process. She not only kept us updated but also went beyond expectations and on occasions phoned solicitors and my estate agent to try and find out what was going on on a number of occasions. We felt that she actually treated us like human beings rather than just another sale. I do not know if she works on commission but she did not give me an impression she was. She was caring and sympathetic and although she probably got annoyed with the amount of times we contacted her she never presented herself that way. Not only will we be recommending KHP to all our family and friends but if/when we decide to move again we have not reservations about who we will use. We just wanted to say a massive thank you as if it wasn’t for her we wouldn’t have moved before Xmas and likely that the chain would have collapsed and we may have lost this house.
Melanie Lumsdaine
Dec 15,2020I have found the customer service from KHP to be outstanding. The team - particularly Be, but also Julie - have gone the extra mile in every respect of the house sale/pre-sales process. The assistance has also encompassed support in dealing with the tenants who were renting my property prior to the sale. Helping in finding them a place to move to and also advising me as I navigated this tricky situation, whilst dealing with the inferior services of the 'official' letting agent. At all times, their professionalism and kindness have been second to none. Thank you both and to all the team at KHP.
Consumer
Dec 15,2020KHP are amazing. You wont find an Estate Agent that knows the local area better. I have used KHP three times and each time they have gone above and beyond putting other Estate Agents in our chains to shame. Thanks for being amazing.
JULES Tilstone
Dec 09,2020The team at Kings Hill properties managed the rental of our family home for 6 years whilst we were abroad, before going on to handle the sale of the house as part of our relocation. We heavily relied on them as we were living outside the UK, and they were great. They handled the communication between us and our tenants extremely well, organised all of the required maintenance and seemed to find new, good quality tenants easily meaning we had only a few weeks across the 6 years where the property was not rented. In my opinion they went above and beyond in managing the end of the rental with the final tenants, and the preparation of the house ahead of the sale and ahead of the new owners moving in. I highly recommend them.
Nicole
Nov 13,2020India Tinsley was outstanding. At every step of the process she was diligent and she always left the lines of communication open even when she was not in the office. India was instrumental in finding me my dream rental and I am very grateful. First class service well done.
Carly
Nov 04,2020Great customer service from Brad and the team at KHP. Thanks for your help with everything!
Kate W
Nov 02,2020The team at KHP are excellent! India is our main contact for our letting, she is always so quick, so helpful and follows up with me all the time. Would highly recommend for management of your rental property.
Joseph
Oct 27,2020Brad at KHP in Kings Hill has been brilliant in the ongoing sale of our home, even when an offer fell through he's been straight back on it. The rest of team have also been excellent as well. Thanks Brad and I know full well I am a demanding pain in the backside!
Paul 'Chips' Adcock
Oct 06,2020Fantastic estate agents. Start to finish, Brad and Julie were fantastic. Knew answers to all questions asked and nothing was too much trouble. Highly recommend
Sarah
Oct 01,2020Julie at KHP was fantastic - she kept on top of the process and facilitated good communication between the various parties in the chain.
Darren
Sep 11,2020Everything was fine until the offer was accepted. They were a few minutes late for a couple of viewings but no issue with this as traffic can be a nightmare. Was then a difficult company to deal with. There was tenants in the property (rented by KHP), was told they would be gone 1 week after sale agreed, then found out that they were due to stay for another 5 weeks. Got told different information depending on what member of staff you spoke to. Had a surveyor spot a problem with boiler, had to press to get the current owners to fix, then when moved in found the company that KHP used had bodged it with a nut and bolt. When we moved into the house, was left with old items around house, garden and garage including an old locked plastic cupboard with paints/chemicals in it. Meant 2 runs to the tip to clear myself. Didn't bother calling them as they were pretty unhelpful. From day 1, noticed a musty smell at top of stairs, after having a carpet quote, we were advised that the smell may be gas. Called a plumber and found gas leak, an exposed pipe, the nut & bolt bodge and most alarmingly that several bolts on boiler needed tightening. Rang KHP next day to report and ask for copy of work carried out and also about gas safety check and the member of staff didn't show any concern or empathy for us experiencing the gas leak, instead only interested why it had taken us 3 weeks to report it. Plus the fact that I see the boiler looked ok when I viewed the house (obviously not sure what I am looking at with all my plumbing training I must have done without realising). He was adamant I had signed off the work completed as satisfactory. I was so annoyed I ended up swearing at the staff member (wrong to lose my cool I know) was greeted to an offer to come to the office and sort it out like men.... No issue with staff member being offended with my attitude, I'd be more concerned as a manager of an estate agents that if a staff member is sworn at, that they want a fight.... Needs some training there I feel and probably some immaturity due to age being the reason for the poor attitude. After asking for a manager several times on the call, I was eventually passed over to her. She then arranged for the info to be provided. All I actually wanted was for the member of staff so show a little concern that a property that they had just sold, now appears to have a gas leak and several bolts on the boiler system were not tight. Some empathy and concern for safety would have gone a long way. My frustration at the start of the call was for the plumbing companies that did the gas safety check and the bodged repairs, I just simply wanted help obtaining the info, but the staff members attitude just made the situation worse which never needed to happen. No wonder that Estate agents get the reputation they do. This was my 2nd house move in 10 years and by far the most stressful and dealing with people who just want your money. My previous house sale with a competitor in Dartford was a pleasant experience and they actually gave me free advice before moving this time around. Waiting to get 5 minutes now to speak to the Area Manager Nick. Dealt with him previously to arrange a qualified surveyor to inspect the property and he was great. This was after the normal office staff were unable (not willing???) to help a customer to do the survey at 8am. Somehow Nick managed this with no issues. Shame he is not full time in the office as I feel the issues we experienced would not have happened.
Alison
Jun 23,2021A very big Thank you to KHP and the team from selling my home with ease and getting me through to completion. Louise and Caroline especially thank you so much for all your professionalism, help , guidance and hard work to make my move happen in the tight timescales.