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Reviews 148
Diluki Senerath
May 24,2023Bought a set of lovely looking painted wooden toys. Within two weeks of minimal use the paint had noticeably chipped and i saw paint flakes on my daughters tongue. i immediately stopped use and contacted the seller for a refund. The seller refused on the grounds that the paint was non toxic and paint can chip when a child has teeth (my daughter does not have teeth yet!). The seller also recommended i supervise my child while using the toy, as if i hadn’t been doing that…I found that rather rude. The response was pretty cold and rather misses the point that a quality product doesn’t chip in a couple of weeks and that no one wants to see paint flakes in their child’s mouth I love supporting independent retailers and had recommended this site to my NCT group. i have withdrawn that recommendation now with a warning about my customer service experience.
Customer
May 15,2023Very very bad experience i had with this website. I paid 4.99 extra for fast delivery just because its a last option for birthday party . But they ruined it .. it was not delivered on time my party was over . And i was trying to contact them and its being 2 weeks now and i am still waiting for my postage back but they are not answering .. whoever read my comment don't order from them because this website is very unprofessional.. try to order from professional and authentic website
Mrs mhairi linklater
May 14,2023Great experience on my first order .wonderfully packaged and everything as it should be
Mins
May 07,2023Carefully packaged and arrived so promptly and it was exactly what I needed and reasonably priced!
PY
May 07,2023Fantastic website. I messaged the company about an item too and they responded instantly with helpful information. Quick delivery time too. Very happy customer.
RB
May 05,2023Arrived well packaged and as advertised.
Kevin
May 04,2023Good website and service thanks
engmohammedazzahrani
Apr 28,2023Four days and still didn't receive anything, although I paid 9.99£ for express shipping (1-2 working days). Now it's Friday, so I'll be waiting for two more days which equals 6 days in total. I think I deserve a refund for the express delivery charges. So now I’m lying? Just go and check this order number (KB236225BR), I paid 9.99£!! And the tracking number says it's (Royal Mail Tracking 24). I swear if it is not personal data I would share the tracking number so everyone can see the truth. I was going going to order plenty of educational games for my daughter but now, no thanks. By the way, I haven't sent any emails. This will be the last response. I bought the doll from you, not from Royal Mail, and I don't care if you gave it to them on Monday!! Even if I want to talk to them they said on their website you must contact the store you bought from and they will contact us. So let's summarise this, you charge 9.99£ for a tracked 24 by Royal Mail which is actually cheaper than that on their website, and secondly, you abdicate the responsibility of your customers’ shipment!! Finally, you ignored my request for a refund of the shipping cost which is a common gesture by any respected online store. BAD CUSTOMER SERVICE. I just wanted this to arrive faster than Amazon otherwise I would never use your website. Please don't try to justify yourself anymore just do you job and contact the Royal Mail to deliver my shipment. Thank you.
Janet
Apr 16,2023Quick delivery. My grandson loved his glove puppet and looks like we're going to have hours of fun. Definitely use this company again, very impressed.
Margaret Walker
Apr 11,2023Beautiful products. Would certainly use the company again. Excellent service.
Debra Szczesniak
Apr 11,2023Great delivery time, well made product.
Kd
Apr 10,2023Great umbrella, quick delivery
Cassius
Apr 10,2023Good quality and prompt service
Terence O'Halloran
Apr 05,2023The it's was as good as the picture and description. It's a christening gift baby dummy and I'm very pleased with the item.
Fatima
Apr 03,2023Nice product, good price
Dionysia
Mar 31,2023I wanted something quicker in terms of the time of the delivery
Parminder Buttar
Mar 12,2023Good service
Guest
Mar 10,2023Post came on time, Great soft toy just as it says on the description. The delivery man/lady left the post at the front door step. Good thing I came home on time to pick it up otherwise I wouldn't have got my post.
Karen Deuchars
Mar 04,2023Great customer service I was sent the wrong item. I got in touch and experienced great customer service. My original order was sent out plus I was allowed to keep the wrong item.👍
Unit 131, M25 Business Centre, 121 Brooker Road,, EN9 1JH, Waltham Abbey, GB
http://kikibear.co.uk
Mrs E Campbell
Jun 06,2023Ordering was easy, price was good, delivery was quite quick. Product is just what I wanted.