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Reviews 60
Strickland
Aug 23,2021Exceptional service keeping me informed at every stage before delivery. Even with the last minute address change ! Thank you Courtney for being such a star .
Ray
Aug 14,2021Just to say our kitchen and sink and taps was delivered by your vey helpful driver Phil. Although not completley fitted yet we are over the moon with it all so far. Cant thank you all enough your customer service has been amazing you are obviously a fabulous team.
AC
Aug 09,2021If you are reading this I wouldn’t bother with this company and would take a look at diy kitchens instead! I initially used this company approx seven years ago for a full kitchen refit. At the time the whole process was fraught with errors and incompetence by the company and their staff members who start off helpful and friendly and end up rude and incompetent. I recently needed to add some additional units, only three units and again error after error occurred. One of the larder doors was damaged and a non matching door was initially placed I’m guessing for transit reasons. After a lot of chasing I was sent a door but only a 500 vase unit and not a larder. Then after more chasing I was send completely the wrong larder door without frame. By now the whole process for only three units had taken over six months! Eventually the right door with right frame but no drill holes so after eight months I still have one larder door not on as I cannot get a fitter/ carpenter to do this. Staff were initially helpful but don’t be fooled as by the end they are completely rude and unhelpful.
Jemma Craiston
Aug 07,2021We just wanted to say thank you to Courtney for helping us with the issue we had with our sink.She kept us informed at every stage .So polite and understanding .in this day and age thats a refreshing change.
J M
May 30,2021Very bad customer service and rude a liar. Please everyone avoid this Company , Expensive And need to wait long time for delivery because they order from third party , we ordered sink from Kitchensinksandtaps and kitchen collection both are same company from the website, we try 4 Different cards payment but the website dodgy , we transfer payment to they account,they need one week to check the money and one week to send the order, nearly two weeks, it’s too long for waiting, We decide to cancel our order, Courtney she promise us for refund will take between 3-5 days to reach our account but over two months still waiting for our refund , We have really very bad experience with this Company , we are Dealing with someone she called Courtney .
Lou
May 01,2021We are soo delighted with our new kitchen. Everyone worked really hard to get it as we wanted it . Its absolutely lovely. Thanks to everyone at Kitchen Collection for all your help.
Mekhala Ramesh
Apr 17,2021I have paid rs 299 for a kitchen set in this site for sunil dhola , who is the account holder of this site by April 8 2021. , It's been 9 days I haven't received any intimation from them nor the product. They are doing day light theft . I received a msg which had a link . Which is also not working . He has to be jailed. Plz don't waste your money
Matthew Curtis
Mar 23,2021I’ve had my kitchen for 3 years but I’ll be ripping it out and spitting on it as I throw it in the bin. The kitchen is pretty good for the price and so there must be a catch... it’s the complete lack of after sales support and appalling customer service. Avoid this company if you can. Regarding the reply from the supplier below, it’s a shame they have to lie and try to cover up their issues. The unit was not damaged by the carrier, it was damaged and then bubble wrapped! I’ll leave it to the potential customers to decide but I wouldn’t ever use them again. Again...some shocking customer service with another teflon shoulders reply. Box and wrapping undamaged but cupboard damaged inside - obviously magic. Don’t take my word for it, there are lots of reviews on here stating the shocking customer service. They could just send a new unit which at cost is maybe £30 to keep a customer happy but they just don’t care. And yet another worthless reply without the customer in mind... there is nothing you can say to deflect the terrible customer service and the fact that you shipped a damaged unit. Never mind the fact that you shipped it fully built when I asked for flat packed - you couldn’t even get that right. You didn’t supply what I asked for and then supplied it damaged. Those reading this can make up their own minds, but my my verdict: Shameful. AVOID!!!
Michelle Le goff
Jan 23,2021So pleased we ordered from this company .We had already placed a deposit to secure a discount with another well known kitchen company but were not complety happy with the price or colours and couldnt have quite the units we wanted .our builder friend mentiond Kitchen Collection so we gave them a call and they were so helpful we sent them our plan and got a price.in the end they were much cheaper than our other price and could do more . We had the kitchen delivered with no proble.s even with lockdown on the go. My wife and i are really chuffed with the end results and we we will be doing a utility next .Thanks to Sarah and Steve especially for all there help working things out.
Andrew B
Dec 01,2020It was a pleasure to deal with both Alex and Steve as they adjusted their standard cabinet offerings to cope with the many bespoke alterations I was requesting. I also brought in a sample door from a competitor and they were quickly able to identify the product and arrange to match the range. The prices were transparent and fair and the quality of the finished product was flawless. After spending months looking for a firm to use I'm glad I chose this one.
Runtime
Nov 22,2020Up until the point of delivery I would have given this company 4 stars, but 8 months later I am still waiting for missing and damaged parts. I am constantly having to chase and receiving substandard responses (if they bother to respond at all!). The quality of aftercare has been appalling.
Shell Petrol
Nov 17,2020Used Kitchen Collection for a lot of our clients now. Always happy to help and quality for the money is incredible.Highly reccomend and will keep working with them for our future projects.
Lawrence Blake
Oct 14,2020Having recently had my kitchen delivered i thought i would leave a review. Ordered an in frame painted kitchen which is okay although not the high standards i was expecting. Fitter had to remove frames and re fit as they were not square/flush to the units. I waited 8 weeks for delivery however upon delivery no Belfast sink. Upon further inspection i found i was missing a set of legs, a handle ,touch up paint as promised by Alex. Initially they were helpful however i have emailed both Alex and Steve numerous times and also rang 3-4 times a day and had no replies other than Steve replying to an email saying he had not received any. Regarding the sink they offered replacement but could not guarantee delivery that week as one i had ordered and paid for was 8 weeks earlier was a supplier issue. I got one on line within 2 days and £100 cheaper!!! They said if i could source one they would credit me back the money. That was promised on 5/10/2020 , today 14/10/2020 i am still waiting for refund, information regrading missing parts and paint and have had no replies to my emails and phone calls. I would not recommend this company at all. Worst customer service i have experienced and would urge anyone in the market for a quality kitchen... GO ELSEWHERE.
Andrew
Sep 18,2020If you are prepared to do a bit of work and order your own kitchen, you can save over 50% from high street kitchen retailer pricing. The team were easy to work with especially when we were ordering a custom sized cabinet. High quality units. Could not fault their delivery team. Upon installation we noticed a few missing parts, a quick email and they arrived a couple of days later. I was really impressed with the whole service and would not hesitate to recommend Kitchen Collection.
Dan Boulton
Jun 23,2020Its a great pressure dealing with team at kitchen collections. We have been working together for years now, they are always friendly, polite and hard working. A true example of a top quality caring business. We highly recommend !
Sarah Jane Ashman
Jun 19,2020I ordered an ‘express’ kitchen just before lockdown and just missed out on a delivery slot. I was telephoned by Alex who was very apologetic even though it wasn’t Kitchen Collections fault. I subsequently changed my mind on which kitchen I wanted and poor Alex has spent quite a lot of his lockdown time answering my queries, helping me re-arrange quotes and since re-opening chasing up delivery of my order. Throughout he has been polite, helpful and prompt in replying to my numerous emails. The cabinets are sturdy and well made, the worktop as expected. I’m still waiting on the door fronts; Alex, of course is ‘on the case’. If you want good old fashioned customer service ask for Alex. You won’t get better.
Steve Barn
Jun 12,2020AVOID!! I was hesitant about ordering from an unknown supplier even though they have an impressive website, but that is just a front. I made a big mistake. I did order. TRUST ME. Their attitude is not worth the few £ saved. On the initial phone call, I was told they had been in business for 30 years [in truth the name maybe 30 years old!] and also trade as Appliance Source. After my experience and after reading Trustpilot reviews I am surprised anyone orders. So….. 1. If you want to buy an expensive appliance and not have it delivered. 2. If you want the supplier’s courier claiming you have signed for it at your front door, when you have not and have waited in all day. 3. If you want your 2 emails and 3 phone calls ignored. 4. If you want to be responsible for finding out where your expensive order is. 5. If you then want to be verbally insulted by email after they have taken your money and accused having a “conspiratory theory” [by employee Steve] 6. If you want a store that expects you to deal with the delivery courier FedEx [an appalling courier] to establish which address they delivered to and who signed for your £600 appliance.. 7. If you want to be responsible for your own delivery & totally left trying to find where FedEx the courier left your order and repeatedly phone and email them. 8. If you want the worst Customer Care after you have ordered. This is the store for you. But best AVOID and read other reviews on Trustpilot, they nearly all say the same! If you expect manners and a professional approach you will not get it from Appliance Source ONCE you have ordered Do not whatever you do even have a second thought about ordering. AVOID PS. Whoever you order from do check courier is not FedEx as they dumped a £600 appliance on its side in the open in the rain nowhere near the door for 2 days & nobody signed for it. So three companies to add to your Blacklist. Appliance Source, Kitchen Collection and FedEx! The worst ever
Carol P
May 03,2019Very easy to use website with a great range of kitchens. Cory was very helpful when I had any questions and sorted out a small problem with one of my units. The kitchen looks fantastic and the prices were great, I would highly recommend using them.
katrina Chapman
Apr 10,2019From our first visit to the showroom Cory and Alex were extremely helpful, knowledgable about the kitchen products we enquired about and very quick to find answers if they could not give them immediately. It was delightful to be able to ask questions, plan and adapt our order with no hint of pressure selling or being rushed. Once our order was placed, delivery (to the Isle if Wight) was on time and practically perfect - the few small problems eg a scratched door front (in spite of excellent packing of all products) were very quickly replaced. Once we started fitting our kitchen we had a few queries/change of plan/need of extra accessories. Alex and Cory were always quick to sort the issues for us in a friendly and professional manor. I would recommend Kitchen Collections to anyone thinking of fitting a new kitchen AND the cost of Kitchen Collection units were far better value than other supply only kitchen providers that we originally researched for our new kitchen.
Units 2-4 Rushington Business Park NFEC, SO40 9LA, Southampton, GB
http://www.kitchencollection.co.uk
Olivia
Sep 13,2021Ordered some additional units for kitchen that we purchased 7 years ago from kitchen collection ,The range wasnt avaible anymore but they managed to get some matched up for us anyway.Brilliant service as when we first bought the kitchen 10 out of 10 from us.Also replaced the hob and sink (also from Kitchen collection) with updated models the all in one hob is fiddley to fit but works really well.