klika.com.au

3.5 (94 Reviews)

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Klika is a retail ecommerce store, we offer only top-quality products for our customer all over Australia. Our aim is to make your online shopping experience the best it can be, with competitive prices, convenient shipping and a selection of 25,000 products ready to dispatch locally. From home appliances, furnitures, to trampolines, threadmills, trade tools, and so much more, we've got a diverse range of products and brands for our customer to choose from.

Reviews 94

3.5

Out of 5.0

Peter

Mar 06,2024

Absolutely Ripped off by this company, ordered a 2 seat sofa and what arrived in 2 small boxes was a sofa for under 3 year olds, so small.. Ludicrous, cheaply constructed , Not worth $414. Serious waste of money. Be Warned. KLIKA are not like Catch. they are the bottom end of the market place with inferior rubbish that you can't get a refund on.

Jen

Dec 19,2023

Christmas tree with no stand. Bought through Big W Market Place and have contacted them multiple times. They keep saying they haven’t received my emails even though they have also been contacted by Big W support and have been phoned. Buyer Beware!

John Frayne

Nov 02,2023

"it's also weather-resistant and rust-resistant." This is in Klika's description for the Wallaroo Steel Garden Bench. Not accurate as the bench I purchased went rusty at the welds after a month. They gave me a $50 refund but still this should not happen.

Clint Holmes

Jun 24,2023

Seems Klika is an onselling company, that sources items from different manufacturers. A lot of these are sent straight from the manufacturer or agent. We purchased a few items from Klika in one order. Was disappointed with most of the products as they were cheaply and badly made. You need to really read the description carefully and also ask yourself why is it cheap. Contacted customer service, but they refer your complaint to the manufacturers of the items. Of course little joy there. Some of the items in question were cheaply made in backyard workshops and no attention to detail and no quality control. Other items were made of cheap pine, even though they were called 'outdoor' I was told I could send one item back, but I declined. Will make good firewood. Bedside tables that look great in the photo, but actually tiny in real life. More firewood. In summery, A store with many attractive items, however most seem to be very cheaply made. Also, if you choose multiple items, they will come from different suppliers and mostly by different couriers. This increases the shipping cost somewhat. I would definitely not recommend. Let the buyer beware !

Sharmaine Brockenshire

Feb 06,2023

Had a pond pump that failed. After 3 months of sending emails and phone calls I have not received a cent. Very poor customer service

CC

Jan 05,2023

I puchased a sofa bed through the Klika partner site - sarantino.com.au. The item was advertised with free shipping. I paid for the item in full. One week later, when the sofa hadn't arrived I checked the tracking details provided by Klika, to discover the order had been put on hold. Online chat with Klika provided me no explanation and informed me a customer service rep would call me. No one called. I called the Klika number and the person I spoke with informed me that the item was being held until I paid a shipping fee of $215. I refused as I had already paid for the item online with free shipping and had also received the invoice stating free shipping. I was advised someone from the dispatch team would call me. No one called. I sent an email. No reply. I forwarded a complaint to fair trading and only then did I receive a reply to my email stating that I must pay the shipping fee or my purchase would be refunded. I replied that I wanted my fully paid-for item shipped and did not want a refund. Several days later (3 weeks after purchasing the sofa bed) I received a refund with no further communication from Klika. It was a terrible experience in all ways. I will not support this company, nor will I recommend it, ever.

Hazel

Nov 19,2022

Purchased 8x4 garden shed. Was smaller than advertised. Very flimsy panels would not stay together in any wind. Had to reinforce all panels and roof. Instructions are not clear. As for the plastic on each piece takes hours just to remove it. Wish I had read the past reviews before purchasing. Will never buy from Kilka again

Gary Jay

Oct 23,2022

Klika sold me a Pronti Convection Halogen Oven that was under-cooking food. As an electronics technician I could measure its temperatures and found it took 40 minutes to reach 178 degrees MAXIMUM. Klika immediately referred me to the "recommended cooking quideline". This fast response told me they know these ovens were dodgy. I sent the unit back to them and they said their 'warehouse technician' (get real !!! ) found it was worked properly. Had the so-called technican even turned it on he would have seen that the halogen heat lamp was constantly switching on and off. That was the cause of low heat dummy! Avoid this untrustworthy company. Update: 14 December 2022, I wrote to Klika saying that I am still waiting for my refund. I got an immediate response: “Apologies for waiting. I have made a follow (sic) with our manager to assist this us (sic) about the refund. We are hoping for your additional understanding.” Robbin | Customer Support” Additional understanding? Sure, I now understand that Klika runs a scam where they knowingly sell substandard Chinese junk and avoid refunds when caught out. Being in the electrical trade, I have taken the opportunity to test three halogen cookers. Two were identical to the Pronti except for the brand name. Similar to the Pronti they both failed to heat quickly or to even get close to the specified maximum heat. They are inferior cookers with faulty thermostats and are probably produced in the same Chinese factory. The third cooker was imported from the UK. It heated to its maximum temperature in a few minutes and notably, the lamp in this cooker did not keep turning off and on. The owner is delighted with it.

Bella

Oct 14,2022

Great product, the best prices very competitive. The communication was great, always gave me updates, follow ups, very friendly/helpful customer's service. Highly recommended

Anne

Oct 12,2022

I bought a shed from Klika discounted price, free delivery and no wonder why. The shed was in many parts, dented, took an experienced trade 6 hours to put all the pieces together as the parts are so intricate and flimsy. Paying for 6 hours work which should have been about 2 to 3 hours added a substantial cost and this included about an hour of both of us trying to peel the plastic off each and every part which was a mammoth and terribly boring exercise in itself. Obviously sending it back for a refund would be an enormous cost and it would be hardly viable to disassemble it and try repackaging it. I emailed my displeasure but all they wanted was a photo which I sent to them but they haven't bothered replying so that's it. Seems I'm stuck with this rubbish shed but the result is I will not buy anything from them again.

AllyD

Oct 10,2022

Terrible service! The measurements of the shed on their website is incorrect. I asked them to confirm and they still don't add up, my tape measure does not lie! They refused to take the shed back even though all we unpacked was the base. Have now had to go through Consumer rights to try and get this sorted.

Tung Lee

Sep 12,2022

I purchased a sofa bed. Product is good as advertise and delivery was smooth.

Wendy

Sep 08,2022

Products were good & arrived very quickly. The jockey wheel was great & Caravan cover fitted perfectly.

Ree

Sep 05,2022

I'm so happy with my purchase of a xtra tall cat scratching post, after searching for a few days online as I needed it to be suitable for a 16wk old kitty and my older cat who is a "biggg" cat, this ticked all the boxes it was easy to put together and I have recommended it to everyone I know that has kitty cats