klika.com.au

3.5 (94 Reviews)

To leave a review you need to be logged in

Klika is a retail ecommerce store, we offer only top-quality products for our customer all over Australia. Our aim is to make your online shopping experience the best it can be, with competitive prices, convenient shipping and a selection of 25,000 products ready to dispatch locally. From home appliances, furnitures, to trampolines, threadmills, trade tools, and so much more, we've got a diverse range of products and brands for our customer to choose from.

Reviews 94

3.5

Out of 5.0

John Currie

Apr 06,2021

Rack is broken, cannot write a review on their product site. Dodgy! Will never buy from them again!!!

Javier Pares

Mar 31,2021

I loved how it only took two weeks of chasing them to get my couch delivered. It is important to mention that I lived 30 minutes away from their warehouse, maybe distance was an issue. The staff was very friendly though and I did feel that they tried their best to assist me. Thank you. Couch looks nice but it doesn't feel like great quality but it was cheap. You get what you pay for. When it finally arrived they left it in the building next door and I found out about about it because a neighbour told me it was blocking their door. Did I mention they they came on a Saturday opened the truck doors to find out they forgot to bring the couch or that they offered a refund for delivery that never happened? They get -4 stars and 5 stars for staff you don't deserve.

Treezer Napp

Dec 30,2020

So bitterly disappointed.. purchased a refurbished iPad 1 month prior for my father’s birthday to get him used to technology last December but due to fires and evacuations plus Covid this unit was not used properly until about August & only lasted about 4 months with minimal use and phoned Apple & Private repairer who think it is in need of a lcd repair??? Klika will not come to the party with replacement and I have explained the circumstances.

Louise

Nov 24,2020

Very poor quality trampoline. Instructions made no sense. Screws didn't fit. Net all baggy. Matt, basketball hoop and net all broken or torn within first fortnight. Sent photos and videos and everything they asked but still no refund. Even video sent showing my child bouncing and how little bounce there was. My kids refusing to use it. Don't buy from them.

Simon Baj

Sep 10,2020

I bought a rower and weights from Klika, both were faulty out of the box, screws that didn't fit or were missing from the packaging. Expensive chinese junk with no QA.

Simone Linnell

Aug 20,2020

Buyers beware! Tried but a couch and the company they use are pathetic and it is honestly not worth the hassle! Both companies so far are useless! The more people that know this the better! What a waste of my time and efforts! Wouldn’t even give 1 star if it was possible!

Martin

Jul 01,2020

I bought the Powertrain Home Gym 4700 from Klika a few months ago. When I received the 5 boxes I found that there were over 20 parts missing from it's contents. I reached out to the Klika customer support team and they dispatched the parts over a week later. The instructions are all online and are terrible. They are not scaled correctly and are outdated with some parts no longer existing or being replaced. After several hours/days of putting together the gym, it was very apparent that it was lacking of any semblance of quality. I was unable to perform half of the exercises claimed by the product without impingement or the whole gym moving uncontrollably or even tipping. At this point I decided the gym was simply unusable as I could only do 2 or 3 exercises on the gym properly and even those were not optimal due to the poor pulleys which were shipped in a mangled state meaning the cables would not move smoothly. I reached out to Klika customer support and demanded a full refund stating that it was unable to do a large number of the claimed exercises, providing video and photo proof. They said they could either give a minimal refund of approximately 1/6 of the originally purchased price and retain the goods or box up the gym myself and have it collected without refund. I then explained to them under consumer law the product was not meeting it's advertised capabilities and that I was demanding a full refund. They were then agreeable that they would send a courier to pick up the boxes once I had packed the gym up and offer a full refund. All in all a terrible experience, however, I did receive a full refund. I did lose a lot of my time between building the gym set and back and forthing with customer support. But I did gain something - knowledge that I should never purchase from this company again.

John Spring

May 14,2020

Abysmal service from this company. Klika have failed to honour a valid warranty claim I have been pursuing for 12 months now on a faulty electric wood splitter I purchased. They have repeatedly failed to follow up on my e-mail enquiries and have not responded to enquiries made for me by Consumer Affairs Victoria. Do not deal with this company. Do not trust this company.

Brisbane Artist

Apr 24,2020

Ordered a flaw chair on the 18th was garunteed delivery by the 23rd and item never showed even the tracking still says the same thing shipping information approved . Don't buy from this dodgy company .

Alan Ferry

Feb 27,2020

I've had nothing but a great experience from Klika. Same day dispatch, products delivered intact and on time. Would highly recommend.

Haresh Herwani

Feb 17,2020

I bought this sofa bed online and chose to collect myself. Once assembled I noted the zipper / slider was broken. On informing them of damage they asked me to get it fixed myself for partial refund, which I did not accept. Later they told me that I have to send sofabed to their warehouse to get it replaced or get refund. In Australia cost of carrying this 30KG, 2 mtr X 1.5 mtr X 1 mtr item will cost me atleast $ 200. This is good but Dirty trick to avoid issues faced due to lack of quality control Now they dont even followup or get in touch. I will not deal with them again

Max Dogger

Jan 17,2020

You can’t track your delivery after it goes “onforward” so unless you can stay home for 5 days, it’s going to bounce back to depot. For me it was a 120klm round trip. Do not trust these Fwits.