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Laundrapp is the UK’s leading online laundry and dry cleaning service, offering unparalleled levels of quality cleaning right across London and in 16 towns and cities in England and Scotland. Our top laundry service replaces the need for using your local laundrette or dry cleaner and offers a quick and convenient pick-up service direct from your home. Our free, award-winning app is available on both iOS and Android devices, however, you can also place your order online through our website.
Reviews 890
Dr. Ahmad Al-Khliefat
Apr 25,2019I have used the app for 6 months. I knew it wasn't the best service from the beginning but the convenience of picking up the clothes from home kept me as a client until I decided to delete the app for the following reasons: 1- The quality of ironing the shirts is poor, specially the collar (almost always wrinkly collar). 2-Be aware that your definition of a shirt is not always the same as the company. The company created a classification system to charge you more money. Be carful! this has cost me an extra £30 3-The company is happy to charge you without your permission, and there is no limit. When I discovered by accidant in the 1st day that the bill went from £50 to £80 no one had contacted me regarding this extra cost. When I called them to cancel the order they managed to delay the process of cancelling until the delivery date, and I was charged the £80 for 20 shirts. Their customer relations employee Sanjeev was my pint of contact. 4- Be sure that the company will charge for any extra item was found by mistake. I always booked and prepaid in advance to avoid nasty surprises but it seems this app and management are keen to make your life hard. Once I forgot a handkerchief in my trouser's pouket and they charged me a £7 for dry-cleaning this tiny piece of fabric. 5- No contact number! just crappy email service and online chat system. 6-Rude drivers. You can't expect the lift will be avalaibe for you every-time you need it in London. 3rd floor is nothing, infact if you can't walk to the 4th floor you should be tasted for a potential heart disease. 7-Poor quality hangers that always made the clothes wrinkly. 8-Be sure that your stained clothes will comeback the same, but with a note that they couldn't remove it. Happened to me 6 times. In conclusion, I wouldn't recommend this app
David
Apr 14,2019I used Laundrapp for around a year and found them to be generally pretty good. Unfortunately their customer service in the event of any problem is appalling. A sheet was returned covered in engine oil and after a laughable internal investigation i was informed that they had concluded that the marks “after close inspection, determined with car oil. None of the products we use in the facility is oil based”. The sheet was washed again and I was told that it would be returned with most of the stain gone, it was not until I expressly asked that they refund the cost of washing the sheet that they agreed to do so. It’s a shame as it has ruined for me what was otherwise a good service. Each person that I spoke to was defensive and unwilling to say any more than deny any responsibility. FYI laundrapp - I was not looking for anything more than the cost of the wash back. Mistakes Happen. Had you have dealt with this a little more professionally you would more than likely still have a customer.
Deborah
Apr 08,2019Terrible. Didn't knock on the door or ring the bell just drove off when I didn't answer a txt. Rubbish service. Won't be using again. Avoid.
Clara
Apr 06,2019This has been life changing! Customer service is excellent too. Thanks especially to my driver Abubakar last night who waited patiently for me when I was delayed getting home and was super nice about it!
Ashley
Apr 04,2019Quality of service is APPALLING. When we first started using them last year, I was frustrated that our laundry would come back folded inside out, so instead of reaping the time saving benefit of outsourcing laundry, id have to spend time refolding most of our clothes once returned. Now all of our clothes are returned in a piling heap in the laundry bag. Nothing is folded, everything this wrinkled. It’s as if they removed our clothing from the dryer and just carelessly tossed everything into the bag. Each time there’s been an excuse that what I’m requesting is not part of the service they offer at this time? Seriously, folding laundry is not a service that a laundry company provides? What is it that you do then?
Paola
Mar 26,2019I really liked this app, great service
Milla S
Mar 26,2019Avoid the stress and don’t use this service. 3 items came back damaged and other than a refund for the wash, nothing else done. I still have a dress that can no longer be worn due to missing ties and jeans very badly discoloured. Service and after service appallingly bad. Such a shame I think they started well but have failed to deliver. For damage to my clothes of over £500, great that Laundrapp think they’ve done the best they could. Whilst labels are there for guidelines, common sense should also be used and more so the professional service you’d expect.
meic
Mar 16,2019Amazing service by Michael tonight ... love his friendly attitude and amazingly prompt service - a credit to the service!
David
Mar 15,2019Mr Michael Wise from Laundrapp went above the call of customer service this evening - friendly, professional, and helped me with my order when I had not submitted it properly. Thank you.
Sasha
Mar 14,2019first time user. 15 shirts (with no care labels) and 3 trousers. no issue both on collect and delivery. service exactly as expected. no headache, no unnecessary question, no conplications, just in time, just have things done right way. glad to deal with good service. thank you.
Trevor Dallimore-Wright
Mar 13,2019Had excellent service from Laundrapp and no major problems. Any probs have, when they have occurred, are quickly and swiftly resolved. Drivers are always polite. This weeks driver was Dan-Gabriel. Always helpful as I have arthritis in the lumber and neck. He will hang up garments in my hall and bring the blue bag in. Brilliant bloke but had no cash to tip him. He needs 5 gold stars and a pay rise
Peter L
Mar 12,2019They have just cheated me out of about £30.00 for items they didn’t receive from me nor clean. On the app, I admittedly selected ‘sets’ of bedding. Their app and website say they will correct errors at their site, which they did not and they subsequently overcharged me which I termed to dispute. They then said their facility manager states what they charged me was in fact correct. Which is not true. The ticket they had attached to the returned items was correct but they said the ticket is incorrect. The ticket had even been hand amended to up the number of items which obviously had I been trying to cheat them, wouldn’t have done. Their website says they don’t use safety pins as these create holes but everything I got back had safety pins in them with holes made in all my items. Why is your information inaccurate when people rely on it? Their customer service treated me like a liar, all over a few pounds. They can happily keep the money as they will clearly need it. Cheating people means your business will shrink so hold on to that extra money, you’ll need it before I do! Disgusting service and this was my first order. I’ll happily take my money elsewhere. AVOID AT ALL COSTS!!! RE RESPONSE FROM COMPANY: They only 'did their best' after a massive email chain of accusatory nonsense and denials from them and an email from me telling them I was going to write and post bad reviews. If you call that 'their best', I'd hate to see their worst. Besides, prior to that, your service was terrible. The measure of a company is how well it handles things when they go wrong. Unfortunately, your company don't handle things well when they go wrong at all as can be seen from the myriad reviews mentioning it. I would not trust you again, ever. Especially after such a poor response from you to this review.
Karen O'Grady
Feb 22,2019I couldn’t recommend this company enough - their pricing is transpasparent and their pickup times are flexible, convenient and accurate. The cleaning quality is great and I love the app that tells you precisely when to expect your pick-up/drop-off. Laundrapp employees are also really friendly. If you haven’t used this service before, do it now - the convenience will change your life!
Nick
Feb 06,2019This company started out well with their service to us, however, recently their cleaning quality has deteriorated to a point where our clothes come back smelling like smoke and have clearly not been cleaned properly. More recently, marks which we asked to be removed were ignored (marks like food stains which were simple to remove) and most recently my wifes brand new Tumi jacket was damaged after it had been dry-cleaned. When we complained, Laundrap had the audacity to tell us that the jacket was old and worn; when we showed them the receipt indicating the jacket was two weeks old and had only been worn once, they decided to change their accusation and say that the material was cheap. Having owned Tumi for many years we knew this was not correct and so we challenged them on this and asked for the jacket to be replaced. They have ignored us to date and have left us with no choice but to take this claim further with the Ombudsman. Even if the material was not suitable for dry-cleaning, they should have notified us that they were not able to clean the item. Instead they ruined a perfectly good jacket and then attempted to blame us and Tumi.
Lilia Alexander
Jan 28,2019First time user, the service has been exemplary, live chat and pick up (drop off handy and very friendly). They were super punctual, came when promised, to the minute. Most importantly, the goods came back as good as new (feather king mattress cover, and single feather duvet cover). The price promised was honoured. Would be happy to use the service again and hope the service level and quality is maintained second time around.
Catrina MacKinnon
Jan 14,2019My knitwear has been destroyed UPDATE- Tuesday 29th January. Still no satisfactory result. The company have assumed responsibility for the damage to my knitwear but have only refunded me £15 for one lot of dry cleaning. Insult!! I was promised i would be contacted on Friday about compensation. Then they said Monday. Nothing so far. One damaged jumper cost £130 in Jigsaw a couple of months ago. A Vince jumper was £175 in the Harvey Nichols sale last year. It was returned with a hole in the sleeve, and is now unwearable. A Brora cable knit cashmere cardigan is not so shrunken it would only fit a child. Three more Jigsaw jumpers which cost over £100 each have also shrunk. I am stunned that although the company acknowledged this damage happened on their premises, they seem to feel no obligation to make a reasonable compensation offer. Do not give precious items of clothing to this company. UPDATE: Saturday 19th January Still waiting ro receive the results of Laundrapp’s ‘inspection’ of my damaged clothes. They have already passed their own 72 hour deadline for responding. Awful customer service. Two lots of dry cleaning - six pieces of knitwear in all, worth hundreds of pound totally ruined. I requested dry cleaning and they all look like they have been boil washed. A Vince sweater returned with a huge hole in the arm. Four Jigsaw sweaters have shrunk inches in the length and arms and a cashmere Brora cable knit cardigan is now tiny. I am awaiting their response but these clothes will require me to spent a lot of money to replace them. So upset and disappointed. I have already sent photos to Laundrapp and suggested a collection time. Hopefully they will respond to this before the two week deadline they mentioned!
Angelo
Jan 11,2019Got a voucher when I bought a suit so thought I would try Laundrapp to dry clean a 3 piece suit. Booking via the website only gave me limited pick up and drop off times, but for some reason I was able to change these via the app later (why couldn't I have had those options on the website?). They picked up and delivered when they said they would. One thing I didn't like was having to put my nice wool 3 piece suit in a black bag with no hangers or anything... They wouldn't take it hanging on hangers, which seemed more appropriate for an item like that to me. It came back on hangers of course and they appear to have done a decent job. I would recommend others try it based on my experience so far.
Harry Lynford
Jan 10,2019Absolutely perfect service, great that s stumbled across Laundrapp
Elena Wallington
Jan 05,2019I will start with saying that I've been an on and off costumer with Laundapp for a couple of years. The service was ok not without problems such as not properly cleaned items or items returned with deep smoke odour (I'm a non-smoker), drivers getting lost or not arriving at all but those problems were normally resolved. The only reason I kept using Laundrapp is for convenience of collection after hours and drop off which was important to me with my busy life. And I would probably continue using them until recently when they completely ruined my brand new jacket. I sent 2 jackets and two shirts in and received back one dirty jacket (I wish I could load a picture to show), second jacket was burned at the front and with what looks like an iron burn at the back, one shirt with stains. The jacket was purchased 3 weeks prior at Tumi and only worn once on the flight as it converts in to pillow. After going back and forward and many complains I've been told that the jacket was old and the hole is due to wear and tear. Are you serious??? After sending them a receipt of purchase I've been told it's cheaply made and material is too thin. Really? Cheaply made Tumi jacket??? Why did you take it to clean then if it's too thin??? I will not leave this and will do whatever it takes for this pathetic company to pay for their mistakes. If after reading this you still want to use them, think again.
Inc Spaces, 107 Leadenhall Street , EC3A 4AF, London, GB
http://laundrapp.com
Darren
May 05,2019Straightforward, quick turnaround and competitive pricing. I also live in a new development so my flat isn't the easiest to find but the driver is really friendly and accommodating. Will definitely keep using in the future.