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Leaders in premium horticultural products. Horticulture lighting group UK retailer. The UK's official AC Infinity distributor.
Reviews 280
Andrea M.
Jul 04,2024First purchase at this shop, it was an amazing experience! I learnt about Led Grow Shop on the web, and I was looking to upgrade my indoor greenhouse with shelves to a more streamlined and automated set up! Hence I have decided to pull the trigger on a AC Infinity Grow Tent and few other accessories. I grow basil and other culinary herbs, as well as tomatoes indoor and being unable to maintain stable conditions (and avoid dry air) in my shelves is causing me some troubles this year, plants are quite stressed. Anyway, as always with any first purchases in shop you've never buying anything before, there's always some unconscious concern about the whole experience. Reassured by TrustPilot I pulled the trigger. Made the purchase at 2.30pm, dispatched after 30-45 mins! That was incredible. Received the tracker afterwards, shipped with DPD, which I have found it's one of the best couriers in my area (London). Always on time, live tracking of the courier, never messing any shipment. I haven't had the chance to try the products, but will update the review once done. So far, I can only say good things about this shop. Great work also for Customer Service as I've realised right after the purchase I had remove a product from the cart after clicking on Pay. Messaged the CS and they replied almost straight away! Unfortunately the packing team was so efficient they weren't able to add anything to the package. Not a problem at all, and I prefer having such rapid and smooth shipment experience to be honest. The missing product probably is not needed, and I can always order it in a separate purchase. Many thanks!
steven james
Jul 03,2024Don't normally leave feedback because most places get by with giving you just the minimum... these guys have been amazing on more than one occasion. I have had difficulty sorting the controller (69 wifi) and the guys gave me so much help and time over WhatsApp, went through all the possibilities with me, very professional and I felt like a valued customer rather than an idiot who didn't know what he was doing, this goes miles!!! I'm so happy with the customer service that I think all my future purchases will now be with these guys, the piece of mind is so incredibly valuable so thank you guys so much. 100% recommend this company and the staff!!
jamie mccabe
Jul 01,2024Great shop easy to do business with have used a couple of times now and no problems at all and great quality stuff Will be using many more times in the future 👍🏼
Mr William Ellerton.
Jun 19,2024Amazing, patient, and informative customer service, incredibly well made products that have already lasted several years without a single issue. Really could not recommend this company enough!
Dean Mcwilliams
Jun 12,2024Contacted customer service via email got a very speedy reply with all information I requested, placed my order before 2 pm and received my order by DPD at 3.55pm next day . Thank you for grate service.
David
May 18,2024Excellent customer service. Enquiries answered within 24 hours. Never had any problems so far. Delivery's always arrive quickly and in great condition. Can't review there returns policy because I've never had a faulty product from them or lost Delivery. I've spent £550 so far and definitely gonna be spending more.
Chris.K
May 08,2024Great customer service and quick delivery 📦 what more can you ask for
customer
May 07,2024Amazing service and great products. A1
Bhubinder Dhanjal
Apr 25,2024Best Brice out side of ac infinity base California USA. Was originally going to buy direct from USA coz of price, paying shipping would have been $85ish dollars was willing to do that as there automated kit is the best t6 with 69 controller. Luckily enough found this uk based ac supplier so for a tenner more than usa’s I could get here, with next day discreet delivery , will be buying with these guys again
A Marshall
Apr 02,2024Absolutely no brouhaha ,everything was on point,delivery on time,even responded to my inquiry into the ac infinity controller plug ,respectfully and promptly. (Respect where it's due).Cheers
Lawrence Horsley
Mar 14,2024Great company that stocks amazing products!
B Moon
Mar 14,2024Great communication after small software hick up with order would definitely recommend this outlet
Mr Shaw
Mar 14,2024Very good service clear communication with my order and delivery very prompt.
Kevin Brown
Mar 04,2024Delivery was swift, the product they sold to me works as it should. A flawless purchase.
Alex Caesar
Mar 03,2024Great great company, would highly recommend them for all serious setups & equipment in particular AC infinity line. So quick on deliveries too! It shocked me......not electrically 😂 just in time taken I mean
MR RYAN BEVAN
Mar 02,2024Excellent shop with excellent advice if needed. Thank you!
Gary Wright
Mar 01,2024Great fast product quality service 👌
S harry
Feb 13,2024Fast service with high quality products. I phoned the number on the website out of hours and got through to someone who managed to assist in assuring me that a product I was desperate for would be shipped next day delivery for me. Exceptional service, I would highly recommend.
Mr k
Feb 10,20242 order's both ordered on a Friday delivery next day great service and products 👌 I can fully recommend for speed/quality/discrete packing
GARY
Jul 21,2024As a first time customer i called them on a SUNDAY! spoke to a guy called Harry. He dealt with my issue promptly and professionally. Absolutely second to none. As I dont have a hydro store that's open or contactable on a Sunday.