Lightailing

Hosted by David Simmons

4.5 (49 Reviews)

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Reviews 49

4.5

Out of 5.0

Simon

Feb 01,2024

Great product from lightailing I've had loads from this seller, top quality sets Highly recommend to Lego fans who want to add more detail to their sets, Not yet added to my Lego museum but looking forward to once built Great help customer feedback if running into issues, overall can't fault the company 5 star from me

Dennis

Dec 05,2023

So i managed to find out which LED strip is which, this can easily be solved by simply numbering the strips or show an image with the lights on (so you know which one is which). Yet they choose to picture the LEDs turned off.. I Wrote an review on the website but of course it was removed due to it being critical. (So i am sure there will be plenty more that might've complained but hey who knows). It was a 3 star review but this made it into a 2. There is no dim on the device and the lights are so bright it's insane.. i cannot imagine anyone looking at this for more then 20 seconds before thinking yea turn it off again. As it can actually light up a complete room. The instructions are not actually well written but poorly translated and missing steps in my opinion. All in all this could be a very nice and premium product, but the way this company seems to work shows a Chinese mentality. Which we all came to know as cutting corners and poor business practices as removing reviews and who knows what more. Sad to see they don't want to put in the little extra work to make this in a actual premium state which we do pay for with that price.

Nate Verhagen

Dec 03,2022

The products are good. The customer service is top notch. Every time there has been an issue with an order they are quick to remedy the problem. Would recommend

Sies

Oct 06,2022

I ordered a Light Kit for Home Alone on 23 september 2022. I've recieved an e-mail that my order was confirmed and that it was shipped. The track and trace dind't work en until now. I din't receive anything yet. So I send an e-mail to lightailing. I dind't get any respone on my e-mail. Also if I you use the contact form on the website, I get no respone. I hope that I will receive my order or that I will get my money back. I din't expected this. The reviews on this site were Ok

L.visser

Mar 31,2022

Meerdere licht sets gekocht bij 1 set deden de lichtjes het niet bij contact hier over meteen een nieuwe gekregen super tevreden mee wat wel jammer is zijn de batterijen van de afstandsbediening is 2025 en helaas geen 2032

Leo Barkhof

Feb 21,2022

That was the Best Service of my live. Very fast answers, very helpfull and friendly. I will buy in this store more Times!

Ilsetraud bluemmel

Feb 08,2022

Ganz unkomplizierter und sehr schneller Service, auch nachdem Kauf bereits seit Monaten abgeschlossen! Super, jederzeit wieder

Julio Garay

Jan 24,2022

Outstanding customer service. I bought the Hogwarts Castle lighting kit from Amazon and one of the parts was defective. Customer support was friendly and they acted quickly to send a replacement part, which works perfectly. I highly recommend.

Wilco Mulders

Jan 20,2022

Broke one of my Ninjago Garden lightning cord myself however after contacting the helpdesk they shipped me a new one for free! Thats what I call great aftercare! keep up the good work!!!!

Bryan S.

Jan 20,2022

We purchased a lighting kit and one little piece was missing. They were very quick to ship the missing part and we are very happy. Great to work with a company that strives to make every order correct!!!

Marwin

Jan 20,2022

The installation of the light kit for the 42111 was fun. Even if someone may also understably have some difficulties with all the small wires & plugs, they do feel to have a certain level of sturdiness. Furthermore, most importantly, the instruction booklet's really well-made & makes it sort of easy to follow. One downside: the receiver board I initially got was unfortunately broken. Big plus, however, there was excellent service with really fast replacement. Well, above all, it really looks cool when finished!

Osvaldo Colon-Melendez

Jan 19,2022

We purchased a light set from Lightailing for our Star Wars Lego set. The light system makes the set look alive. Very well done...unfortunately we had issues with original set in which a couple of lights came damaged. Actually, no issue as Lightailing guarantees their product and will send you a replacement. Only issue I had was how long it took to arrive, but at same token, they would immediately respond when I would email them. I would recommend this company. Thanks

Dominique Demers

Jan 14,2022

Great product, I bought the Milenium Falcon and the A wing kit and those lights are great addition to my models. The instruction are very eazy to follow. I had a problem with one of the light being broken and the support team was super helpfull I got my replacement in no time. Thank you for this!

jhon

Jan 13,2022

Ottimo servizio clienti

Andreas Fromm

Jan 11,2022

Bei unserem Beleuchtung Set war die Batterie Box defekt. Uns wurde segr unbüeikratisch eine neue Box geliefert und nun ist alles gut.

Michael Sanders

Jan 11,2022

I had a problem with a board and a connector wire for my Bugatti. Customer support provided immediate assistance and shipped replacement parts in a short amount of time. I was able to fix the problem quickly. Because of their support, I bought the light kit for the ‘67 Mustang and installed with no issues. Both look really cool with lights on and the room lights off. Thanks support!

Julien

Jan 10,2022

J’ai eu un problème lors de ma livraison et le service client a été très réactif et m’a renseigné sur les démarches et renvoyer un colis je reviendrai

Patrick Morrissey

Jan 08,2022

Customer service responded very quickly and was willing to replace defective items. I found out the problem was on my side but they were still very friendly, fast with their responses, and willing to replace parts to make things right.

Brandon S

Jan 07,2022

I have purchased from Lightailing 3 times now. Everything arrives in the time window promised, and overall have been very happy with their kits. Had a kit break for the Doctor Who set, while installing it. I contacted them and just received my replacement today along with a small surprise gift. Everything works perfectly and they use real Lego so happy with the company and their customer service!