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Reviews 343
Susan Haywood
Mar 27,2020I have been unable to obtain a response in any media to cancel a Hotel booking, losing only the deposit before total payment due in May. They were great re Booking and follow up, if I do get a response I will update my review Site now allowing Manage my Booking so could cancel directly on line with e mail cancellation confirmation April 5th
Jan Booth
Mar 19,2020I have been trying to contact them with regards to my hotel booking and they are not responding. I have emailed - no reply and the phone is not connecting . I am due to travel in 3 days. Unhappy with their customer care, 😤
Zara Mary ˚͜˚
Mar 10,2020I booked accommodation in Rome, Italy via Logitravel back in September 2019. Due to the outbreak of Coronavirus and the FCO restriction on travelling to Rome, we are now not able to go on our trip. I called and spoke with Natalia and she informed me that she would check with management to see if I was able to receive a full refund. I received a call back from Natalia, not too long after speaking with her, confirming that in light of the situation they are happy to cancel the booking and provide a full refund with no cancellation fees. I thought this was very kind and noble of them, as there are a lot of companies trying to get out refunding people who are booked to travel to high risk areas within the coming weeks. Overall, this experience alone has made me feel confident about booking with them again in future as I know that I am safe with Logitravel, and I feel that they had my best interests at heart. Thank you for making this stressful period easier to manage! :)
Rory Murphy
Mar 07,2020Booking page chooses to clearly identify some fees, but then hide the much more expensive resort fees in a different link right at the bottom of the page. By showing some fees they trick you into thinking you know exactly what you are paying for. Really bad experience and would not issue a refund.
Oleksii Omelchenko
Feb 20,2020Excellent website!!!recomended!!!!
Theresa Formosa
Feb 20,2020I find Iris very helpful.
Jeff Barlow
Feb 20,2020quick and easy and the cheapest price and inc breakfast
Claire Royle
Feb 19,2020Received an email with a link to book a specific hotel I had looked at. The email quoted what was referred to in the email as “final price”. Within minutes of clicking the link, the price had increased by 15%. This was at a very early time in the morning. The price as since remained the same all day. I contacted logitravel to ask why the price had increased from the price offered and was advised that they use “dinamics” and that other people may have been looking at the hotel at the same time. Something possible if course but rather unlikely at 7.15am that so many people booked that exact hotel at that time. I believe the email to be more “clickbait” in the hope that I would still book at the inflated price. It’s a shame a company can offer a price in an email yet not honour that price due to “dinamics”
Chun Shum Chiu
Feb 15,2020Very user friendly, quick response and agent Iris very helpful
Mr Heath List
Feb 12,2020website a little complicated and sticky!
Ali
Feb 05,2020Great service, always willing to answer any questions you may have!
Peter Thompson
Feb 05,2020No problems occurred when booking a Caribbean cruise Completely easy to navigate web site. .Satisfactory service.
Marco Caporale
Feb 04,2020I have booked a Hotel paying the cancellation insurance. As soon I received the email confirmation I realized that the dates were wrong. After contacting the unfriendly customers support three time, the day after booking I have manage to understand that the insurance covers only in case of extreme events i.e. dead of yourself or a close parent, dismissal from work etc. and no refund was possible. I suggest you to spend a bit more and avoid bad adventures with logitravel!
Steve Skeldon
Feb 03,2020The process was generally easy to work the only challenge I found was choosing flights that suited our personal preferences. Once the choices of flights between the UK and the two Portugal cities was established the booking system was simple. We have some months to wait now to see how the holiday itinerary works in real life!
kaywoo
Jan 29,2020Great hotel rate especially with topcashback discount, and easy booking process.
Deborah Heath
Jan 23,2020Real flexibility when booking a holiday, you can tailor make the hotels and flights, and the transfers between airport and hotel make it so convenient.
Luke Webb
Jan 22,2020Terrible, they took my money and cancelled, then asked for my bank details.
Linda Pyrah
Jan 22,2020Did my booking online, it was easy to do, a good website. Will use again.
chuoc shan lam
Jan 21,2020Very unprofessional company. I booked and paid via PAYPAL and without any notifications via email, they cancelled my booking and left me stranded in Prague without a reservation. Now they advised me to file a claim via PAYPAL and don't have the decency to refund me directly. AVOID AVOID AVOID unless you want a shock when you arrive at your destination. I will go back to AGODA and Bookings.com in the future. My booking ref 680873739
Emma Tudor
Mar 29,2020Not able to contact the company via phone/email/online chat/social media since the outbreak of Covid-19. I appreciate that this is an unprecedented situation and it may not be able to issue refunds immediately but to leave customers unable to travel and unable to speak with the company who are holding all their money is unacceptable. Also despite calling themselves Logitravel UK, they are based in Spain so I’m concerned about their bonding and authority to operate in the UK. Will happily update my review if I receive any communication or contact from them along with a timeline I can expect to be refunded. Until then I’d have to say avoid this company at all costs.