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Reviews 22
Odart B
Jan 12,2025Great experience choosing my latest specs. Thank you Kay and your team for your professional and 1st class experience. All the best!
Adam
Nov 19,2024I attended the St Swithins shop and it was a lovely experience. The aesthetic of the shop was amazing, the service was impeccable and the staff were great at what they do. I had an eye test and also pick myself up a designer pair of prescription glasses which are made to fit my head. They used top machinery to make sure my eyes are in good health and had the experience to help pick glasses which suited me best from their wide range of frames. I couldn’t recommend these guys more. For a fabulous experience, top quality and fair prices then visit the St Swithins shop.
Nick
Oct 21,2024I experienced issues with my old optician and so I thought I would give Masons Avenue Opticians a go having heard they were good. I arranged an eye test, the prescription of which differed to that of my old optician, selected new frames and received them within 2 working days. It was super quick and efficient. They are very welcoming there and a special mention to Kay, Rush and Cathy for undertaking my test. The whole team there are very nice and polite and certainly know their stuff.
Jo Cannings
Jun 07,2024Visiting this opticians is always a pleasure! The staff are kind, friendly and welcoming, as well as efficient and thorough. They have state of the art equipment and the opticians are knowledgeable and patient. Masons Avenue Opticians have been looking after my eyes for well over 20 years and I wouldn’t dream of going anywhere else.
Vicky
May 15,2024I’ve been coming to this opticians for over 20 years and despite trying somewhere else when I moved away from the City, I’ve continued to come here. They are friendly and professional and most of all I trust them. They are extremely knowledgeable and keep up to date with the latest eye technology/scanners. I would highly recommend.
Dominique Geldermans
Jan 22,2024Very slick and professional, customer service is exemplary, Kwabena is super helpful and takes the time to clarify/answer questions, he has customer service nailed! Alex is great and explained the different tests thoroughly, impressed MA opticians have this technology, i wouldn't hesitate to recommend Masons Avenue Opticians.
Leo Thon
Jan 12,2024Optician appointment was on time, not rushed, precise, made sure to get everything right and explained everything to me so I understand the report, as well as friendly. Outstanding experience buying frames, personal and given space to make the right choice for me. So rare in any retail space! 5/5
Keith Ritchie
Jan 08,2024Extremely thorough and professional service, well done
Mean Rhythm
Dec 22,2023I’ve been going to Masons Avenue for nearly forty years and there’s a reason for that. Excellent, professional and kind service. When it comes to one’s eye health, there really are no compromises. With a rich legacy stretching back decades, contemporary equipment and surroundings and wonderful people I have no reservations in wholeheartedly recommending Masons.
Len
Oct 27,2023Professional and personal service provided by very helpful and welcoming staff; it's a pleasure to visit. Highly recommended!
Mark Traynor
Jul 11,2023Lovely personal service in very relaxed surroundings.
Gdes
May 17,2023Really good personal service
Nozi
Mar 29,2023I have been a customer at Masons Avenue for the past 8 years. Their expertise, attention and care are second to none. I have keratoconus, and they consistently carry out a range of checks on the health of my eyes as part of my annual eye test. I have always been happy with the prescription we arrive at, as the eye tests are thorough and not rushed. I also love the selection of stylish designer frames.
Customer
Mar 22,2023excellent professional and friendly service. My glasses were ready very quickly.
MH
Mar 08,2023Absolutely first-class customer service. Always polite and efficient, but really take time to understand your needs and find glasses to suit. 48-hour express service is also great if you need spare glasses in a hurry!
Katydid Connolly
Sep 02,2022I travelled into London recently for an overnight and somehow forgot to pack my contacts. When I discovered my mistake I knew I was in trouble- I have very poor eyesight and would struggle to navigate in the City without my lenses. I popped into HBD, where I have been a customer for many years, and they gave me an emergency supply. This enabled me to finish my work for the day and get home safely. They were brilliant!
Jeff H
May 27,2022Overall very friendly, helpful and gave good service. Only drawback was their refusal to recommend women's styles which my wife was asking about to save time - was told "oh no we're not allowed to do that" which is a bit silly as this is just a matter of customer convenience and time saving rather than ideology.
Chris Knight
Feb 23,2022I have been a customer of HBD for many years, having my eyes tested every year and buying glasses from them whenever needed. They are superb, and delightful people to deal with. I recommend them unreservedly.
Shelley
Feb 01,2022What a wonderful experience. I came to see HBD for an eye exam, my glasses also hadnt been changed in a few years. The level of service was something that I had never received before at an opticians. After my exam I was helped to find the right glasses for me. There range is extensible with ranges from your known brands like Channel to some really different quirky brands. There was so much choice I ended up purchasing 2 as I couldnt pick. Thank you to Kay for making something that is normally mundane a lot of fun!
Ben
Feb 28,2025Excellent customer service, Kay knows what he's doing - replaced my sunglasses in good time for a good price. Really make you feel like a valued customer. Great experience.