Imaan Safi

I hired a wood chipper and it was not starting.It was then took back by midlands till hire then accused me of clogging the machine and using it although it wouldn't even start,even said that I had unscrewed a bolt for no reason.what would I need to unscrew bolts for.Very shocked at the blatant lies.They didnt even refund me although it hadnt even been used and was returned a day after.Would not reccomend