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Reviews 56
Julie Bodnarec
Aug 24,2021Excellent service. Recieved my cut glass for back of our bar nook so quickly. We were so impressed with Julie and Paul's friendly and excellent customer service. Would definately use again.
Carpenter Ross
Jul 10,2021Excellent Service all round from quotation to delivery. We recently had an 8mm angled glass shower door for our loft conversion supplied by mirrors and glass. After giving measurements a cad drawing was emailed to me to check before ordering. The delivery driver called to arrange delivery. The door & seals fitted perfectly and the hinges and handle supplied were excellent quality. The price was very competitive and nearly half the cost that I was quoted from another company. Highly recommended thankyou
Daniel Johnson
Jun 19,2021I required a mirror for my loft room which is really out of square and needed a corner cut off. Chatted with Julie on the online chat whom was extremely helpful as I was also unsure on thickness and fixings. The mirror arrived earlier than expected as their driver was delivering in my area that week. It is of very high quality and it has been fitted with ease and looks fantastic. Great service all round. Will be recommending to family and friends.
Katy Marsden
May 15,2021Ordered a made to measure shower enclosure and mirror for my newly fitted bathroom. I simply sent a drawing as requested and was emailed back with a plan along with images and recommendations regarding hardware. Paul and team were extremely helpful. The quality is superb and delivered by an extremely helpful gentleman who called me the day before and also half and hour before he got here, I didn’t have to wait in all day like most deliveries! The sizing is perfect, my builder was amazed. Thanks mirrors and glass team! I will send you photos and be back as I’m having the kitchen transformed next an require a made to measure splash back. Katy
Julian Sayer
May 13,2021Used this company before with no issues however this time I experienced what others have referred to in regard to the "sales lady" I was promised a delivery date to my supplier of toilet units (in East Sussex) and fitting these mirrors was the final task for them to carry out prior to shipping the units to me the next day - something I made clear to Julie. I received no further comms so naturally assumed that her promise had been fulfilled. It wasn’t and I had to call/mail to find out why – receiving a weak apology with no effort to fix the predicament whatsoever. Meantime my units had now arrived to our location in Somerset where I also have our suppliers team about to install the units and clearly able to fit the mirrors if only they had them. I spoke to Julie yesterday who was utterly intransigent to the issue she had created and totally unwilling to rectify the situation. She could so easily have turned her failure into a success (and a glowing review) by asking her transport company to change his planned route (the mirrors are with him in East Sussex) or have them couriered here but no, apparently it's my fault for being a company! Her excuse was truly astonishing: "we usually only deal with residential customers" What on earth that has to do with anything I have absolutely no idea! I am now footing the bill to have the mirrors couriered here today. Julie, it was in your power to rectify this unfortunate situation however you chose to be totally inflexible, stubbornly following fixed parameters that are clearly designed for your convenience rather than your customer’s needs. This review could have been citing an example of true customer service – how an error was turned into a success and created a customer who recommends you at the drop of a hat. Sadly you missed that opportunity – such a pity….. Further note: As you will note from the reply below - utter intransigence from the sales lady who completely fails to recognise the total focus of my review is upon her and her lack of empathy, customer care or willingness to grasp the opportunity to turn a customer she had badly let down into an advocate who would just have enthusiastically written a glowing review.... You decide potential customer, you decide.....
Felix
Mar 14,2021Praise all round for this company. I ordered a made-to-measure mirror, at a cost only slightly more than a standard size off-the-shelf. Customer communication and service was excellent, with regular updates and personal contact to arrange a convenient delivery (no couriers used). The mirror and fixings have an excellent quality finish. Highly recommended.
Mr Fred Warwick
Mar 08,2021Good quality and price, friendly and helpful. Well pleased with shower door and furniture
David Pope
Mar 07,2021A brilliant company, four pieces of large tinted mirror glass perfectly cut with polished edge and delivered to my home personally by the owners. That is a first class service from a lovely couple. Unbeatable.
John Johnstone
Dec 10,2020Within six days of me ordering a made-to-measure mirror it was delivered to me in West Sussex!! This high level of service is simply fantastic!! Thank you guys
Ida Diacono
Oct 19,2020Fabulous service from start to finish. Easy online order form, incredible packaging and excellent value. Will definitely use again. So glad we found you!
Sebastian
Jul 30,2020Glass top for desk cut to millimetre accurate, I got a call from a driver a day before the delivery and on the morning of the delivery day and was given time frame in which order was also delivered. Couldn't be more satisfied, will definitely use them again and recommend to any of my friends.
Maureen New
Jul 15,2020UPDATE: 11am 15.7.2020 I have just received a call from Paul of Mirrors and Glass....what a super bloke !!! He explained my asking for 8 holes to support this mirror was not necessary and in fact weakened the mirror which does make sense...knowledge and hindsight are wonderful things. He fully explained the situation he has in the workshop at the mo and if different he would have picked my error up made contact to explain the situation and all would have been very different . In view of Paul taking the time and trouble to actually ring me I take back any detrimental comments or derogatory remarks fully. Paul has offered a generous solution along with an explanation of the why and how my beautiful mirror cracked. He is now putting my order through again, with the correct number of holes ...4.... in a different position because if the existing hole in the wall is even just a tiny bit out from the one in the mirror it creates a stress point and ...crack back where we started. THANK YOU PAUL very much, brilliant customer service and obviously a good company which I would now happily return to & recommended!!!! The quality of the mirror was stunning, it was exactly as ordered. Delivery, considering everything at the moment, was well communicated and informed. The driver was just so helpful with a good humour even over the phone. So thank you for all of that. However having placed the mirror extremely carefully by an experienced fitter 3 hours later it cracked horribly. I rang the company and emailed to ask if this had happened before and could there possibly have been a flaw in the pre drilled screw hole. The answer I got was 'it only takes a tiny bit of over tightening to make a mirror crack and it does happen, just one of those things' I asked the question might it have got damaged during its long transit as there was no wrapping...no was the answer as the van has specially design bays to transport mirrors. This beautiful mirror came with its screws but no buffers to take up any tiny over pressure....answer not needed they do just crack and it doesn't take much. I get all of that but still cant truly accept there wasn't some flaw that split the mirror from a screw hole. Being synical I thought not a bad way to get a repeat order and double money but thats not the point really....the dissapointment felt by the fitter was unfair as he does know how to place a mirror, he is a bathroom/plumbing specialist....he now feels obliged to pay for another which isn't going to happen it was not his fault...it was an unexplainable shame. If however some sort of buffer or reinforcement around the screw holes could have saved this happening on such a heavy fab mirror and some protection during transit was there, this may not have happened. I have reordered, as I said the quality of the mirror is stunning. I was a bit dissapointed that the matter was taken lightly and the 'it happens a lot' attitude didnt help. Fingers crossed this time all will be well. BTW no reply to my email yet and this is totally an on line business so the products are likely not checked before sending out...
londoner
Jun 13,2020Great service in what is a difficult covid19 period. I ordered a piece of table top glass and was apprehensive because I didn't know anything about this company. But I could see the only negative review was down to a break down in communication and not due to the quality of product or its price point. In fact, the price is so reasonable vs quality, it's the only company, moving forward, I'll use for glass requirements. They suffered a bit of a set back with the van breaking down, but even with the issues they managed to deliver a few days later. Their drivers work some pretty brutal hours due to the fact there are no hotels open to help them cope with the long drive, so I was grateful they made the effort. I didn't mind the 6am wake up call, and we were able to give him a cup of coffee and biscuits for the road. Covid19 is just another reminder to treat folks who are doing an unforgiving job in a difficult environment as you would like to be treated. Keep on carrying on with the great job Mirrors and Glass. And for those of you familiar with Pilkington Glass, Mirrors and Glass supply it. Great service, nice bunch of chaps, happy to do business with them again.
Ann Armstrong
May 02,2020I ordered 2 large cabinet doors for a custom built vivarium. I was over the moon with the quality of the doors, hinges and handles. The service was excellent from start to finish. The delivery driver was excellent too! Considering they were delivering to Scotland and during the coronavirus pandemic, from placing the order to delivery was very speedy. I would highly recommend this company to friends and family and I am now looking for projects around the house so I can use this company again, lol. Excellent 👌😀
Graham
Apr 25,2020Ordered a bespoke sized mirror 1 week before lockdown and was informed as soon as we went into lockdown that the order was still being processed but delivery would be slightly delayed- it was but only for another week or so. Delivered with great comms and it’s a fab product!! These guys are my first port of call for mirrors and glass from now on ! Thank you !!!!
Julie
Feb 15,2020Great price, great mirror, great service- highly recommended
Neil Ashley
Nov 18,2019I rarely leave reviews but I felt compelled to leave this one. It has not been solicited by the company at all - indeed, I have not been asked for a review. I use Trustpilot a lot for my business and therefore was pleased to see that Mirrors and Glass UK were on here to enable me to provide some feedback. I ordered three very large mirrors before going on annual leave. I was made aware that the lead time was about 2-3 weeks which was fine. The mirrors were ready whilst I was away and the delivery driver made contact and was extremely accommodating in terms of dropping the mirrors off to a friend who had agreed to meet him. Indeed, on the day of delivery he got caught in traffic but even offered to still come despite that meaning that he wouldn't drop off until 9pm. In the event, he brought them at 7:30 the next morning instead. First class service there. However, what has totally blown me away is the quality of the mirrors and the edges. These three mirrors, when fitted side by side, measure 3000mm width and 1700mm in height. They arrived in absolutely faultless condition but it was only when I was levelling them in order to have them meet side by side that I realised how beautifully and perfectly cut they were. I bonded them to the wall in question and it was only a I was fitting them that I realised that even a wafer thin gap between them would allow an image of the wall behind to be refracted through the bevelled cut. I initially panicked because I thought that it was inconceivable that I would be able to match them that perfectly. However, after a few minutes of levelling and positioning they did indeed come together so perfectly that through the entire 1700mm of height on both joins, they met perfectly. The join was so good that I could no longer spot whether they were fully closed by eye and had to resort to using a single sheet of A4 paper - which could not penetrate the gap at any point. All other edges and the corners were similarly perfect and matching. To be honest, I almost could have cried. It wasn't until fitting that I realised that the very slightest margin of error would have spoilt the overall look (even if only for me, because of course the person fitting always knows where the issues are), and also that if any one of them had been out by a millimetre, it would have been the most almighty problem to remove, lug back downstairs, reorder and ever match in the future, but these mirrors were beyond amazing. In short the product supplied by this company, from nothing more than an online order and dealing remotely by email, was so good that it makes me wish I needed more mirrors. AAA+ service. Many thanks indeed. Neil Ashley
David Wilson
Oct 25,2019Ordered some shelves - needed to be cut to exact size for a display cabinet after a bit of a disaster when moving. Before paying, got a message saying that they were very busy and that worst case delivery would be 19 days. Went ahead. Got a phone call on day 18 to ask whether I was sure that the delivery instruction to leave in the enclosed porch was still ok as he was driving past in the night. Next morning, there it all was. Night time stealth deliveries works for me! Great service, great product.
Kevin Adams
Jul 30,2019Perfect size, handle holes drilled in the perfect position, perfect mirror (no scratches or blemishes), friendly, professional and a fair price too - couldn't have asked for more.
84 Wellington Road North, SK4 1HW, Stockport, GB
http://www.mirrorsandglass.co.uk
paul taylor
Sep 17,2021Ordered a two way mirror made to my dimensions for a smart mirror project. Good value and free delivery, Came well within the allotted time. Couldn't ask for better service. Friendly delivery driver rang day before to check if i would be in and delivered it next morning as promised. Thank you to all at Mirrors and Glass.