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Reviews 56
John Mooney
Jun 15,2019We ordered a wall length mirror for the downstairs toilet and the price was better than any other company and delivery was free, even though we are in Scotland and the company is somewhere in England. The mirror is perfect, exactly what we wanted. Delighted and will use them again.
Martina Hughes
May 24,2019Good value for money, speedy delivery.
StewartA
Jan 20,2019Excellent in every way: communications, ordering (3 bevel-edge dressing table mirrors, with bespoke rounded corners), payment process, product quality, packing and delivery time. Thank you
Malcolm
Nov 12,2018I made an enquiry for a shower enclosure has it has to be made to measure they got back to me and asked me to forward some dimensions on the 5/10/18 they replied with a price and asked me to call the following day to talk fixtures and fittings unfortunately i wasn't able to. I sent an email on the 26/10 explaining i would like to discuss the fitting with no reply. I have made various calls spoken to a lady and she has said he is busy on the shop floor and told her i have sent emails but with no reply she said she would let him know. The final call i spoke to a man explained the situation and said about the emails he took my name and said he would make sure he knows. Nothing happened no reply so i would not waste your time
Lucy Challis
Sep 17,2018I am a pro upcycler and furniture restorer and needed a custom mirror producing and dispatching ASAP - this company were absolutely superb. I had already been let down by two other glass firms who had either been unable to accommodate my spec or had a lengthy wait which would've cause me issues. These guys, however, got my glass to me in days and it was exactly as I had ordered. Communication was excellent, too. I can't recommend them highly enough.
marwk
Jul 03,2017wanted to order from this site but received a very obstinate response when I called to ask regarding some bespoke glass splashbacks. The "Sales" contact lady was obviously very put out that she had to answer a phonecall and kept referring "online" "what you see online" "its all online" "online" I will not spend money with these rude people. I suggest a customer service course for the "Sales" lady. Why have a "Sales" contact number if the person answering cannot handle being asked valid questions? The website is complete rubbish with limited information
Jenny Smedley
Sep 16,2016I was delighted after ordering a cut to order mirror, and needing quicker than usual delivery, to get a call from the company to help make it happen. I've rarely come across such good service together with a perfect and stunning product. From order right through to delivery (which was also foot perfect), I can highly recommend them.
Liz Champness-Nye
Dec 02,2015Ordered some toughened glass online with some trepidation. Website was so easy to use it guided me through no problem. Place the order. I chased after a few days (because I was getting grief from the other half) customer service over the phone was great, they didn't treat me like a flapping idiot who was wasting their time. They explained the process; that I would get an email when the glass was made and that the delivery guy would ring me to arrange delivery. Got the email, 2 days later the delivery guy called. I explained that I worked 10 min from home so he said he would call when he was 30 min away (how refreshing). He called, I popped home using no time off from work just an adjusted lunch hour. The glass is perfect. Not sure what else you might want from a company - excellent product and customer service. Job done
Mat Fowler
Sep 17,2015Website is very simple to use. From placing order to delivery can take up to 14 days, but was with me in only 7 (and over a weekend!), which is remarkable for a custom made piece of glass. Delivery driver was very friendly and called the day before to check on my availability for delivery. All in all a very positive experience and a brilliant product that is precisely the size that I asked for. Thanks!
Peter Brinkly
Jan 21,2015Just to let you know that I received my order today and that I have been very impressed with your service: I think the actual product is very good value for money and the delivery-whilst relatively expensive- is well worth the price. I don't think I have ever received a better packed product!! So well done-a great product and service and I will definitely recommend you when I get the chance.
Caroline Hampton
Jan 06,2015They sent out a square piece of glass instead of round. At their request I returned the glass. They signed for the parcel but later tried to convince the transport company it was broken. Clearly if glass were to break it would be obvious at the outset, not least because I did not surround it in a solid container, merely bubble wrap. They refunded me via Paypal. I tried to order the glass again and got the following: "Please do not attempt to threaten us with false reviews about my company. I recommend to you seriously that you do not contact us again. Please find another company to purchase your glass. We do not wish to do business with you." It was their fault in the first place. I do not recommend this company as it seems they do not accept their mistakes. Their 'customer service' leaves a lot to be desired but perhaps they cannot be bothered with a small order?
Gerard Daly
Jul 31,2014Website was very easy to use and when I had queries re delivery they were answered very quickly.
Dave
Mar 09,2012Needed some non standard shelves and a custom size mirror for the bathroom but I couldn't find any anywhere. None of the other sites I tried did anything but "standard" sizes. The website was easy to use once I'd read the instructions and ordered my made to measure mirror and some made to measure glass shelves for the bathroom and they arrived as promised within the 14 days. They were delivered by their own driver who was courteous and helpful.
Steve
Feb 27,2012I ordered a custom sized mirror from this company's website. The mirror is exactly as ordered. Although the stated delivery was 7-9 working days, due to materials not being in stock my order took 18 days to arrive. Due to the times delays with my order mirrorsandglass delivered the mirror to me free of charge as a goodwill gesture.
jake
Dec 14,2011Quality product and well packaged. Highly recommended. They use a proper delivery company too.
84 Wellington Road North, SK4 1HW, Stockport, GB
http://www.mirrorsandglass.co.uk
Matt
Jul 11,2019I don't normally leave reviews but feel as if this is needed. Firstly I needed a mirror that was cut to EXACT size. After inputting the size on the website it was laser cut by the company and on delivery I checked the dimensions and it was cut to the exact size I asked for; brilliant. The delivery chap was extremely friendly and helpful. He was part of the company's own courier. He called me a day before the delivery informing me of the delivery time which I thought was brilliant. The quality of the mirror is brilliant and I can't fault the service. Will definitely be using in the future. Plus, it came a lot earlier than the estimated delivery.