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Reviews 127
Aisha Ghafoor
Dec 02,2022Without a doubt, the worst exchange of communication and overall service I’ve had from a business. Having already agreed a price and paid a 50% deposit to secure the specific worktop we required, i was alarmed to get a message from them requesting that we had to pay double the initial amount agreed. It was a mistake on their part when calculating the price based on plans we had given them (which I would have understood had they admitted it and we could have found a viable solution for both parties) but they refused to take accountability and instead, blamed us in a very hostile and condescending manner even going as far as to accuse us of “not being able to pay the remaining balance” which was a deliberate attempt at deflecting from their own clear mistake. For a business that claims to have years of experience, you would think they’d be able to distinguish between a column and a worktop and be able to analyse plans efficiently. That was not the case here. The lack of professionalism was appalling. What was intended to be a sweet gesture of gifting our parents a kitchen became a difficult experience and we are still dealing with the aftermath due to their negligence and disregard for their customers.
Steven Murphy
Dec 01,2022Competitive prices, expert fitting and wonderful friendly customer service experience. Highly recommend.
Kal Sandhu
Nov 22,2022Great service from start to finish, everything on time and the installation team was polite and very professional. I would recommend them. Kal Sandhu
Jamie
Nov 22,2022From start to finish this was so professional, helpful and friendly. Not to mention the best value for money I could I find. Amy was great with the sales and George did a magnificent job of fitting all within a small time frame. Cannot recommend this company enough.
Bipin Mistry
Nov 16,2022We been to many worktop supplier but found Mr Granite to be the best, Amy and Bodin were ready helpful in advise and selecting our worktop and the end product was brilliant. We love our worktop it finished of our kitchen like a showroom. I recommended Madina kitchen to pass on Mr Granite info for there customers. Thank you Amy, Bodin and Scott brilliant service start to finish.
Jason Stonard
Nov 09,2022From start to finish Mr Granite has been amazing. Extremely helpful, quality exceptional and fantastic service.
Iqbal Patel
Oct 25,2022Brilliant customer service, really helpful and couldn't fault it at all. When I went to the unit the staff were very helpful and friendly. Amy, Scott and Bodin (the fitter) were great. Really grateful for the brilliant service.
Zainab Kenewa
Oct 24,2022I went to visit the Mr Granite showroom in Coventry and from the moment I showed up the staff welcomed me and presented all the options that were available. They explained the different materials used and the price range and even suggested what would look good with the colours in my kitchen. The process and communication after that was so easy and efficient. They came today to fit my worktop and they did an amazing job! I am in love with my new kitchen. Mr Granite was recommended to me by Madina Kitchens and I am forever grateful to them for that!
Jo Sargeant
Sep 28,2022Mr Granite has just installed our Carrara fugon worktop. I have to say Amy and Scott are so very helpful, they do their best to help and we’re extremely patient with me when our kitchen had to be put back by a week. Their workmanship is amazing and lots of choice for those undecided. Very reasonably priced too. Definitely worth a visit if your in need of a kitchen worktop! Highly recommend. Thank you Amy and Scott for allowing us to create our perfect kitchen within our budget! Nick & Jo Sargeant (Solihull)
baz durrani
Sep 08,2022Prompt and professional from the outset, the only supplier we found that were so quick to turn around, also prices very competitive.... did exactly what it says on the tin! Well done!
Christopher
Sep 07,2022Great service from Amy, Scott and Bodie from turning up at Coventry premises / workshop unannounced where Bodie came from cutting stone in workshop to greeting us in safe clean customer area and proceeded to helpfully explaining the ins and outs of the various stones / budgets available for our needs. Then dealing with Amy on the financials to the perfect fitting yesterday of worktops and upstands in the nice Cortina by Scott and Bodie. Even my Carpenter was impressed. So for me a no brainer using a good local skilled business with good independent supply chain compared to using branded names with heavily inflated prices (and certainly no better quality and service).
Paulina
Jun 17,2022I had my worktop fitted today. Amy is a lovely person and all staff is very helpful. Great service. The worktop is just beautiful.
Tracey Benger
May 23,2022Brilliant service from beginning to end. Our worktops are stunning.
Jon Wall
May 02,2022Phoned Mr Granite after googling local suppliers having been let down by another company. The service received from start to finish was amazing! Amy provided an attentive service to enable us to decide on which product we chose (that was the hard part)! After choosing the Oasis Quartz the worktop was then templated and fitted within a week! Communication throughout was fantastic and we really couldn’t of wished for a better service or product. Thank you!
M McClelland
Apr 22,2022Absolutely brilliant from start to finish. Amy, Scott and the rest have the team have been very fast, efficient and professional. The communication was great and nothing was too much trouble. I was actually quoted a price £200 lower but choose to go with Mr Granite as the service level was far superior. My quartz kitchen island and worktop looks amazing, fitted really well with great attention to detail. Very pleased with Mr Granite and would 100% recommended and use again. Thanks again all at Mr Granite.
aimee
Apr 01,2022Great service, professional from start to finish! Would recommend and use again!
MARIA BURNS
Mar 30,2022Mr Granite were so helpful and professional throughout the purchasing and fitting of our beautiful granite work tops. We are delighted with the result and can’t thank Amy, Scott and Bodie enough. We would definitely recommend the company.
Keira McColgan
Feb 16,2022Great surface quick and professional service. Delighted with the worktops. Brilliant job done, cleans beautifully. Would highly recommend to anyone who wants to purchase decent hard-wearing worktops. Thank you so much. Keira Mccolgan
Steve Hunt
Feb 07,2022I must confess it has been a wonderful purchase experience, I only required an off cut of quartz 1,100mm x 550mm with waste and tap hole. They helped me source a suitable piece on the Friday lunch time and by Monday lunch time I was collecting it. Awesome, great service and clearly 100% recommended by me. Price was also far more competitive than the other three granite suppliers I tried as was the time span to get the job done. A real pleasure dealing with a company that puts the customer first...thank you Mrs Granite.
Little Heath Industrial Estate, Old Church Road, CV6 7ND, Coventry, GB
http://mrgranite.co.uk
Raynor Stanley
Dec 02,2022The team is great, always willing to help, they always communicate when pieces are ready for collection as I use them to complete bathroom tops etc. I won't use anybody else.