Great reaponse. Good follow. Now testing out there tech support. I will follow up once ticket is closed
This was our first time ordering with Murcal. Our Jeffersonville location has placed an order in the past so it was fairly easy to get our location set set up and place a credit card order. We are located in Southern California so the product was received next day. Over all I was happy with the service received.
Folks who know their products and are very helpful to customers who might not quite know what they really need. Duncan Bellinger
Easy to find product, easy checkout process, fast processing and shipping, 100% accuracy so far with my orders. Highly Recommend.
I will explain what happened as best as I can. There is this thing we needed so we went on the internet and found out MurCal had it. We called on the telephone and purchased it from a man called Jay. To put it delicately, a transaction was made in the pursuit of capitalism. I hope this review finds you well.
I was glad you had the piece I needed on hand. Somewhat disappointed that it was not shown on the web catalog. It would have sped up my order to find it myself. It was a diode that is used on some of our generators...not a high volume item...FW Murphy 65000362
The usual story, trying to get wheat combined in Montana and the fuel shut off solenoid on the diesel engine decided otherwise. Found the piece on MurCal, put in the order, asked them for special arrangements on shipping which they took care of right away and the part was shipped out as requested. Doesn't get any better than that. Now if FedEx had done what they were paid to do... but that is another story. The folks at MurCal did a great job. Thank You!
A pleasure dealing with MurCal, professional and very knowledgable on their products.
Great customer service...I can always count on speaking to someone knowlegable when I have questions or problems. They are always friendly and very helpful.
Very happy with the service and time they gave us to help with our needs.
first order was lost. it showed up after the second replacement order.
Murcal was very helpful and very responsive to our needs. when we realized we purchased the wrong part, they took back they incorrect part and shipped us the one we needed ASAP They are a top-notch company!
Service was good, it works great!
Correct part at a fair price with excellent shipping options for Alaska. I will look for more things that I can order from MurCal in the future. Thank you
Customer service was awesome and felt like they actually care to do the best they can to help
very efficient and organized, thanks so much
Very knowledgeable, helpful, and got parts out door same day. I often spend that long getting a hold of the tech who really knows what I need :-) I'm sure this is part of the reason caterpillar sent me to them to solve my custom control application.
Fast and responsive service.
correct part came in fast
Noira Vinas
Dec 04,2020The process was flawless; Jay Ottoviano answered all my questions right away and the whole costumer service was superb.