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My Fox Bag

Hosted by David Simmons

4.0 (326 Reviews)

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Official Fjällräven Kånken Bag stockist offering a wide range of styles & colours. Free worldwide delivery. 20% non-EU orders. Easy returns. Formerly My Kanken Bag.

Reviews 326

4.0

Out of 5.0

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chloe
Apr 07,2021

bag took maybe 2-3 weeks to come. was packaged well and the shipping updates were accurate although bag did have a strong funky smell haha

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Klaire
Apr 02,2021

Great company, always had my bags arrive within a good time frame! Love my new bag!

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Martin Max
Mar 26,2021

Very nice and helpful shopping experience :-)

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Sarah Wong
Mar 24,2021

Fast delivery n product is high quality

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Seren
Mar 23,2021

Just purchased my very first Kanken bag through this company. It was a great experience and really happy with my bag! The website was nice and easy to use, I also checked the web address on the official Fjallraven site which confirmed they are an authorised reseller. They had a flash sale at the time so got a good discount which I then decided to treat myself for express shipping. It arrived the next day via courier. Bag was well packaged, its a bit squashed but not hard to straighten it out. Has all the original labels and leaflet inside. I decided to get the embroidered version of the sling bag, the embroidery is really cute and well made. Very happy, will use this site again if (when!) I get another kanken bag.

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Vikki
Mar 16,2021

The colour of the bag has faded in certain areas like the corners. The colour of the material doesn't look as vibrant as other Kanken back-packs I have seen people with. Its made me think twice about buying from them again.

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Georgia
Mar 16,2021

Fast shipping and great prices!

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Maria Cristina
Mar 13,2021

My beautiful backpack arrived even sooner than I thought. They also sent me a super cute cup as a gift and I totally didn't expect that 😍. Thank you! I will buy again on myfoxbag.com ♥️

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customer
Mar 10,2021

Ordered a bag for my daughters birthday great service and fast delivery.

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Leanne
Mar 09,2021

Really happy with my experience using this company. The website was easy to navigate and my order was delivered really quickly. My daughter loves her new backpack!

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Rodger
Dec 06,2020

Ordered a fjallraven jacket it was perfect and arrived quickly

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KOH KIM YEN
Nov 16,2020

He quick and helpful with his response. Appreciate his patience. It's a pleasure to use your chat.

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Margarett Fortaleza
Aug 11,2020

I ordered my item in the first week of May and within a month it was already received in the Philippines. However, nothing seemed to be happening for more than a month so I contacted MFB. They've been very helpful with all my queries. If it were me, I'd be annoyed with myself but they were patient and accommodating in answering my questions. Responses were also quick. They also asked for an investigation at Royal Mail but turns out, the process jn my country is slowed because of the pandemic. Nevertheless, the customer service was pleasant. As for the product, I'm really happy with it. No damages or whatever and I got it for half the price it was being sold here. Overall, I'm a happy customer.

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Ashley Chen
Aug 11,2020

I ordered my bag in mid july, and while it arrived in Singapore on 24 July, I was informed that the label printed was cut off and showed an incomplete address, hence my order was returned to the UK. After reaching out to customer service, I was told that I would be contacted to confirm my correct address once the item had been returned. Delivery tracking showed that the item is leaving the UK again for re-delivery, yet no one from MyFoxBag has contacted me. I emailed twice and have yet to receive a reply. My sister also made another order and the item status has been 'leaving the UK' for about 3 weeks now.

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Chai Hiah Bo
Aug 11,2020

I have yet to received the bag I ordered In Jul for my daughter’s birthday in Aug and have not received updates despite my emails.

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Leon
Aug 10,2020

you guys failed to respond to my enquiry on missing parcels on 3 occasions now.

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Susan Weenink Camilleri
Aug 07,2020

Unfortunately we haven't received our order yet despite it being shipped out of the UK almost 3 weeks ago. It seems to have been shipped to the USA instead of Malta - I am in touch with customer care however the item remains not delivered. I have now asked for a replacement bag - I hope to receive a reply soonest.

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Lupe Vazquez
Aug 05,2020

I have waited for my bag for more than a month. I don’t know what is going on. I ordered my bag on July 14th and and it is now August 5. I thought the website experience was good but I am very upset that I haven’t gotten my bag yet...

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Laszlo
Aug 04,2020

Everything was good. I got what I want, a very good product. Recommended seller. Thanks.

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Caoimhe Doherty
Aug 04,2020

Really nice website interface, buying process and there was a sale on when I got my bag! The website is an offical retailer of Fjäll Räven so I knew I was going to get an authentic bag! Unfortunately the bag looked absolutely massive on me (Kånken Laptop 17") so I returned it. Sent from Ireland on Monday I got my refund back (Minus €4 handling fee) exactly a week afterwards. Great experience overall and if ever buying Fjäll Räven again would go straight to myfoxbag.com !

01606359100 [email protected]

J & S House, CW9 7LU, Northwich, GB

https://www.myfoxbag.com

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