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Reviews 34
Shelley Alan
Oct 08,2023Would recommend to anyone wanting or thinking about getting a pool! Great service, professional, A friendly Team. 10/10. Highly recommend!
Stefan
Sep 07,2023Ordered a pool from Craig and Karen, great product, superb service and always there to answer questions. Thanks to them I went for a salt water pool with a digital controller leaving me to enjoy the pool and not testing water levels every week. Also the integrated cover that gives 27C today on the 7th of September is just amazing, and easy to cover for a nice look.
Kel
Jun 20,2023recently used this company. Prompt responses and happy to answer questions I had. Highly recommend them.
Mitchell Youngs
Jun 05,2023I highly recommend My Pool Direct! Their service is top-notch, and the quality of their products exceeded my expectations. Craig provided exceptional assistance throughout the process.
Stuart Pereira
Apr 14,2023We purchased our pool last year, found Craig and Karen very helpful in deciding which pool to go for,there was no pressure selling, they told us straight away they are supply only which wasn’t a problem. After sales service was also great when we needed some technical help. We are thrilled with the pool and will be sending them pictures soon to them. I wouldn’t hesitate in recommending them.
Leanna Bowler
Apr 10,2023Can’t recommend this company enough! After reaching out to several pool companies, I couldn’t believe how reasonable my pool direct’s prices were. We had our own groundworker already, so that was no issue. With that said, it didn’t stop them from communicating with us throughout. We are so happy, and on track for completion ready for Summer 😊
Adam Ormston
Apr 10,2023I purchased my first property two years ago. I have a really large garden that had an old liner pool that was left in a state. I decided to replace it with a one-piece fibreglass pool. My Pool Direct were amazing. They reassured me throughout the installation as its not something I've ever done before, but it was relatively simple. The customer service i received was outstanding. Once my garden is finished, I will share some pictures
Carl Green
Mar 31,2023I am giving My Pools Direct one star due to the stress and inconvenience of having to have my swimming pool refitted, and the poor after service I was given. At the time of purchase I was recommended a grounds work company by My Pools Direct, I had been told he has done previous pool builds. Within three weeks my pool had sunk and bowed inwards , due to the incompetence of the ground workers. Although I am pleased to see My Pools Direct do no longer recommend this company on their website. Craig from my Pools direct at the start was helpful, and even came to look at my swimming pool, and concluded it was not great. But the recommendation from My Pools Direct into fixing the bowing edges on the swimming pool was to cover with a coping stone, costing me more money and just hiding a problem. A week after Craig's visit the swimming pool had sunk and cracked all the paving around, so lucky I did not spend the extra on coping stones. My original review had been taken down by Craig from My Pools Direct and I was threatened with solicitors letters, and feel I was being bullied into not giving my review. My review is honest and truthful and I feel I have been let down by My Pools Direct. I do feel My Pools Direct should of taken some responsibility for the recommending this company. This has now cost thousands to rectify. I personally would recommend to purchase a swimming pool from a SPATA (The Swimming Pool and Allied Trades Association) approved member.
Denise Bailey
Feb 19,2023We’ve had our pool for a year now! We love it! Craig was amazing! He advised us throughout the whole process, guiding us on design and installation! Would recommend 100% very trustworthy and is helping us now with a pool shelter! Trustworthy and honest!! Thank you so much!
Tony hill
Feb 12,2023I spoke to many pool companies that was struggling to help me with a pool as I live in a high water table area , After speaking to craig he had the knowledge and experience which was needed . Our pool has no problems or issues . Craig is a genuine person and I can not Reccomended him enough . He is very fair price wise and the after care is second to none . I have a 12 x 5 m outdoor pool and it’s absolutely awesome many good times with friends and family had and to come 👌 one life , live it 👍👍👍
DAVID JOHNS
Feb 12,2023Fantastic company with Outstanding customer service. They were friendly, helpful and professional. Nothing was too much trouble. I can't recommend My Pool Direct highly enough.
Miss Lloyd
Feb 11,2023Great service loved transforming our garden for the children best decision we ever made
Bert Archer
Nov 03,2022I searched out most of the pool suppliers in the South East and after much deliberation i decided to use My pool direct after a few conversations with Craig. I did my homework but decided My pools was the choice and I’m so glad i did. Start to finish, it was seem less from the choice and options to the final commissioning of our fantastic pool. I would not hesitate in recommending my pools direct, i got the pool I wanted , on time and at a price that i agreed with no hidden charges at completion.
5-7 Downham Road, Ramsden Heath, Billericay, Essex, CM11 1PU, Ramsden heath, GB
http://mypooldirect.co.uk
VTM
Oct 26,2023The team were really helpful right from the start, down to earth and answered all our questions. Some other pool companies didn't even call us back! Very informative and the lead times were very quick.