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We've been part of the boating community for over 20 years and offer the biggest range, the widest choice of new and used canal boats in the UK. Our team are true boating enthusiasts whose aim is to make buying or selling a new or used boat an enjoyable experience, whether you're a first timer or an experienced hand.
Reviews 52
Nick Bolton
Nov 26,2021Excellent experience at every step from choosing the boat specifications, watching it be built step by step online, arriving the big arrival and launch then moving onboard and making sure everything was right. We chose a super high-spec boat including incinerator toilet, lithium batteries and other little special tweaks and the team at N&U met every requirement. The whole crew were great and even when we damaged the tiller in a lock, Aqualine made a new one and shipped it over. Beautiful boat, fabulous quality. Can’t go wrong!
Michael
Nov 26,2021We are thrilled to have purchased our first narrowboat through New & Used, Mercia. We received an exceptionally efficient and considerate service. Ian, Glyn and Darren absorbed the complexities of our purchase without transferring stress to us as clients, even to the extent of moving us novices safely on to our berth. Full marks and thanks.
Gareth Woods . Jane Haffenden
Nov 26,2021Hi. We bought an Aqualine Canterbury through N&U order placed August of last year with delivery due end of November the same year. It didn't arrive until January of this year. Whilst we were frustrated with the delay we also understood that there were two mitigating factors obviously Covid and secondly Brexit. Both of which were not the fault of either the broker or the manufacturer. We have had small issues that needed to be addressed and have been, so we are happy with our lot. We spent a couple of years investigating canal boat manufacturers and design builds. Cost verses quality etc. So in that case my partner and myself have been more than happy with the service of N&U and Aqualine of Poland. I would hasten to add that there are a few major manufacturers that promise the best for less money. That all then comes down to personal choice.
David Peach
Nov 26,2021i have bought two boats from New and Used and sold one of them. I bought a new widebam in 2015 which was a good experience. There were a few snags but they were sorted including one urgent on on Christmas Day. I sold it in 2020 and replaced it with a narrowbeam. The market was very active but they took note of our very specific requirements and found us the perfect boat which have been enjoying now for 5 months. WE have got to know the staff over the past 5 years and have always found them very helpful and friendly.
mark
Nov 26,2021Hi purchased a new wide beam June 2021 few teething issues which is understandable however found all 3 guys in the office helpfull polite and listened to any concern raised. Any issues dealt with would recommend should anyone be interested in purchasing a boat. I continually use the assistance of the office and they are always there to help.
ruth samme
Oct 31,2021If I could give zero stars I would. The most rudest, obnoxious sales man ever. Clearly wanted us gone. Talked down to us as we enquired about purchasing a boat to live on in London.
Mark Munday
Sep 16,2021The worst company I have ever dealt with , no replies to any emails and a total pack of lies , if you want to buy a boat please please don go here !!! Our reply to your comments: We didn't have a problem with the price increase of steel, it was the general bad customer service and the attitude of yourself and your staff saying they had done things like post our contract which was never done. We don't tolerate lies. We found your staff in Derby rude, should of took note from that and sterred away from your company. So please don't blame us walking away from you building our boat on anything financial.
Jason Richardson
Aug 05,2021Be aware when buying a new boat from new and used we placed our order on the 28th of March 2021 to take delivery in August they have put delivery back twice now so will be March 2022 now they are trying to charge us an extra 5000 because of Steel prices that wouldn't have occurred if delivery was met on time. Say moral of the story is go straight to Collingwood and not to bother with new and used you will only get messed about.
Alison Millward
Jun 06,2021We paid £2k cash, plus our £48k narrowboat in part exchange, in late 2020 against a new boat that was due to be in build from February to May 2021. It is now June and the build hasn't even been started. They seem unable to give us a date for completion, and they've had £50k of our money almost six months, as they resold our old boat straight away. Now they're trying to tell us that the price of steel has gone up so we need to pay extra for our boat. Week after week there is further stalling. I am really hoping to be able to update this with something more positive soon, but at the moment I just wish that we could rewind eight months and take our business elsewhere. Update December 2021 - we ended up ringing round various other boatbuilders soon after I posted this review. We found one with capacity to build our boat to the design we'd agreed with New and Used, for more than £10k less than their price, and no extra for the increase in steel prices. We have been welcomed to visit at every stage of the build and are taking delivery of our new boat in early January 2022...start to finish in only about six months. The only positive regarding New and Used was that their Finance Director was incredibly efficient about processing the refund of our £50k that they'd had for several months.
Nicki L
Jan 21,2021I've had the pleasure of dealing with Ian, Glyn and Darren from the New and Used Boat Company at Merica marina who've assisted me with the purchase of my first narrowboat. They all couldn't have been any more helpful if they tried - especially in such difficult times given the Covid 19 pandemic and the limitations and restrictions that they've had to work with. They're all genuine and lovely guys, warm and welcoming, honest and upfront, and with real passion for what they do. They've been only too happy to help with all of my queries and concerns, no matter how big or small. Hats off to them all - Thank you so much for all of your hard work guys!
Harry
May 24,2019I purchased a used Narrowboat from the Mercia Marina office in April 2019. The company has a decent website, that's how I found the boat. Their staff are friendly and helpful both on the phone and in person, which made the viewing pleasant ultimately leading to a sale. The reason I haven't given 5 stars, is due to the fact that they aren't very good at replying to emails, as well as forgetting a few things I had raised during the purchase process. I'm happily living aboard the boat full-time, thanks New and Used!
Hanbury Wharf, Hanbury Road, WR9 7DU, Droitwich, GB
http://newandusedboat.co.uk
John Guise
Nov 27,2021I can't praise New and Used highly enough. The entire team were very helpful. In particular Ian, through whom I negotiated the purchase of my beautiful narrowboat. Whilst Ian's duty was to secure the highest price for the vendors, he helped a novice like me through the acquisition process. Should I come to sell in the future I will certainly instruct New and Used. Thanks John