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NICETOWN is a brand professional in curtain products. And it' s origins date back to 1999 when it was established as a private enterprise specialized in the production of curtains. We devote ourselves to offering attractive value to customers: NICETOWN curtains are designed by designers from Europe and USA and produced in China. The original fabric processing, dyeing and production of NICETOWN products are all completed systematically in our own factory, and all NICETOWN products strictly comply with international standards. Meanwhile, all of our products are greatly appreciated in a variety of different markets throughout the world.
Reviews 97
Michael Martin
Oct 11,2023The curtains are exactly what I ordered and exactly what I wanted and expected. I am very pleased. If I ever need similar curtains I will go back to nicetown.
TD
Sep 23,2023BEWARE! Never received items, still charged. No customer service to help locate our order. All of the burden put on the buyer.
Thomas zajac
Sep 21,2023The customer service was top notch! It is the main reason for giving a 5-star review. The Shade sail didn’t work for my application, but after close, consistent and reliable contact with Amy in Customer Service, all concerns were resolved. I’m so satisfied with my experience with nicetown!!
Debbie Schrader
Sep 19,2023I highly recommend this company! The service was excellent and timely. I ordered the custom Hussein premium soundproof curtains for my french doors to keep the sun out and the cold out this winter... they are awesome.
Ellen
Sep 08,2023I love that I was able to purchase drapes with custom dimensions instead of the standard ones. I am happy with the quality and look of my new drapes.
Helena Hauss
Sep 04,2023DO NOT TRUST NICETOWN !!!!!!! We purchased curtains and rods from this website, trusting what the website claims : that these rods are capable of supporting the weight of all their curtains, including the heavier ones. This is absolutely untrue : the rods and mounts are extremely cheap and weak. The mounts immediately came out of the wall (even-though we used heavy duty screws in a sturdy wall and the rods bent under the weight of the curtains. This is bad in itself, but THEY DO NOT RESPECT THEIR REFUND POLICY. On their website it states that if there is a quality problem with a product they will issue a refund. I provided photos and videos of the problem, which the customer service agent did consider a fault with quality as she offered a refund….but the refund was for 30$ !!!! The rods cost us 247$. I insisted but the agent just ghosted me. I tried again with another agent, who then offered 100$, which is still not the price of the rods and not the policy they offer….. this one stopped answering also. This is a complete scam: Do not trust them. Also, the curtains are not worth the money, they are not soundproof at all. Do not waste your money. Update : NiceTown did give me a refund after I posted this review and another on their website. It's a shame I had to post any bad review to get to that, as this is the refund policy they have on their website...but I did get a refund so in the end they were honest. In light of this experience I changed my review from 1 star to 3.
Jaime Loach
Sep 04,2023We love our curtain. We purchased it to block noise from our apartment's noisy central air unit. As a hard of hearing person, I am finally able to hear the people in the room with me!
M.E.
Sep 01,2023Excellent product and responsive company. The outdoor curtains are attractive and well-made. Colors are true. Highly recommend. Good value for the money!
Jolan Deeley
Aug 29,2023LOVE OUR NICETOWN CURTAINS! I wanted privacy on our small screened in porch but still wanted to be able to see outside and allow breezes in. These curtains are perfect! I needed a custom size, and the fit is perfect. I actually could have ordered them a bit wider but they still are great. I would reorder with Nicetown! Great company to work with.
Marsha
Aug 26,2023We're repeat customers. Nicetown curtains are beautiful, skillfully made & true to the size ordered, excellent quality and reasonably priced. Very pleased with customer service. Curtains arrived promptly. We've gotten many compliments. Highly recommend.
Karen Williams
Aug 16,2023I ordered a SOUNDPROOF curtain. This product is not even sound reducing. Very dissatisfied. Customer service is offering a $35 refund. I paid $138. Do not buy from Nicetown!!
George Leikauf
Aug 15,2023We purchased 4-layer curtains to reduce the sound from a nearby freeway. The sound reduction in our bedroom is a great improvement. So not only do the curtains look god they are functional. While some other curtains might also reduce sound I believe this the best you can get and the price is right.
Ri Venuti
Aug 05,2023I have purchased almost $2,000 worth of outdoor curtains for my yard. Initially, I was quite impressed with the heaviness/look of the fabric; however, over the first year, it began to break down and I could see the material shredding. Into the second year, there are over 20 areas of shredding and if you brush up against the fabric, white powder comes off. I wrote to the company and they said my 1 year warranty was up and offered 30% off my next purchase. Why would I purchase from them again, if there material only lasts 1.5 years?????? Not acceptable! Would not recommend.
Daiva Zajančkauskaitė
Jul 15,2023I had an extremely disappointing experience with my recent order. I had ordered three different colors, but unfortunately, two of them were incorrect. To make matters worse, the fabric used was completely different from what was shown in the samples. The sewing quality of the products was also extremely poor. What's even more frustrating is the complete lack of after-sales support from the company. They have been ignoring my emails and have not been picking up the phone.
Lori Smith
Jul 14,2023The shade sail is pretty good for the money. One of the sides does not curve in so it catches in the wind and won't pull tight. I reached out to them and sent them pictures and they never got back to me.
Hassan Rashid
Jul 10,2023I tried multiple times to contact their customer service via phone, chat and email - nothing works. Phone number constantly have a busy tone. Unfortunately, I placed an order and fully paid, but product hasn't arrived yet. I am wondering if it is legit company or not. If somebody knows how to contact this company, please share that information.
Amber S.
Jun 21,2023We ordered some custom curtains for my son's new condo from Nicetown.com. The process for ordering was simple and easy. When I had a question about shipping, they answered quickly. And the curtains were exactly what we expected. We were very happy with our entire experience.
Michael Schneider
Jun 15,2023Great product! Exceeded expectations! Substantial. Big impact on back yard covered areas and great pricing. Also the curtains arrived quickly despite all needing to be different sizes.
Bob Gray
Jun 15,2023They sent the wrong item. Have tried to contact customer support: No one answers live chat, contact form for email does not work and no one answers the customer service phone number.
Suite 200, 1711 S. 47th Avenue, Phoenix, AZ , 85043, Phoenix, US
http://nicetown.com
Akita Lover
Oct 12,2023WARNING!!! Nice Town is a Chinese company that are absolute crooks! They pretend to have an office in the US but do not answer any phone calls or emails from the US. Every response is from overseas from China or the Philippines including their headquarters and customer support. I dealt with Amy in communist China after my curtains did not fit. My curtains were over 14 inches too short for my living room window. Amy asked if I wanted to buy a third curtain to put in the middle of the two short curtains... what an idiot and insult to suggest buying a third incorrect curtain! I explained to her that the sizing instructions on the Nice Town website are incorrect, so Amy changed the website sizing instructions because they were misguiding, after I already placed my order! I requested Nice Town to send the correct sized curtains and Amy refused!!! I then requested a return authorization and Amy refused my request to return the short curtains and offered a 1% discount. After two weeks of wasted phone calls and emails, I finally called my Visa company and had them cancel the payment to Nice Town. BEWARE!!! You have been warned!!! By the way, this company has it's friends and family give them good reviews to hide how crooked they really are!