The customer service is great. However, because they lost some of their plants and had to substitute they shipped plants that I did not order before I had a chance to discuss if we would accept the change of order. We will not know if the substitute plants are good until they bloom and perform.
Plants came very healthy. The grower truck shipment was great compared to they way plants arrive when shipped by fedex.
The selection of plants is good. The customer service department is A+ they refunded extra shipping charges caused by a glitch in their system. i have been purchasing their plugs for over a decade now. the quality is pretty good, many unusual plants that I can't find other places.
All of the plants were beautiful, of good size, and healthy. Some of them had tipped out of the pods, but that is certainly not the fault of North Carolina Farms.
I have orderd starter plants 3 years in a row. 1 year the plants arrived damaged but i was immediately refunded. Other than this incident I have always recieved quality product.
Consistently good product, helpful on the phone!
plants were incredibly tiny. I also need well rooted Dwarf yaupon liners. Do you produce them ?
Always a nice variety and good quality.
Ordering was easy and plants arrived in good condition, but one order was unable to be filled and I did not know until order arrived and too late to order that plant elsewhere. When I ordered it was to be available, just wish I had been notified sooner. Otherwise everything else great!
Great looking plants, well rooted.
Very happy with the customer service and plants, packaging, care instructions and certification for CA. will order more plants in future. Thank you for the beautiful and healthy plants.
They were late due to weather, but it didn’t matter. We aren’t going to leave the plants outside till late May. I love what I see so far. Have planted the wandering Jews.
I ordered 100 each 6 different types of Coleus. Loved the communication! Told my order was put being cut, then packaged and shipped. Arrived on time the following day. Cuttings were healthy and good size. Planted and had a 99% success rate in rooting. Very pleased and planning my next order.
Excellent quality of plugs along with great service and fast shipping.
Through no fault of N.C. Farms my shipment was delayed / lost for 11 days by Fed Ex. They cheerfully credited my account for the plugs & the Fed Ex. freight. Excellent customer service !! In previous orders I have always been totally satisfied with the quality of there product. North Shore Tropicals Haiku, Hawaii
Even prior to my getting my first shipment of plants the staff was extremely helpful in helping me order. And the quality of the plants when I did receive them was great!
Marvelous packing arrangement. Even after 3,000 miles, everything arrived in great shape. Superb product.
Great product... perfect shipping!
Ordered 600 coleus cuttings but they did not arrive at the right address and they promptly sent out more. It’s all looking good.
customer
Apr 01,2021This was our first time ordering and it was a great experience. Thank you!