absolute nightmare !!! paint started to flake off in patches and cracked - finish looked awfull and was patchy contacted them about this and lots of communication promising that they would sort it out for me !! said they would send new samples to me in may and never received anything since - even worse was i got my neighbour to use the same stuff !! and its worse than mine !! and were not talking ! avoid this product
Honest and helpful advice when questioned about getting the shade I was after.
helpful chat on the phone before ordering and speedy delivery of primer and masonry paint for an old house wall with lime render.
Outstanding customer service as always, plus a solid delivery service. Earles Masonry Paint is a product I frequently recommend for its serious weatherproofing, breathability, eco credentials and easy application. You just can't beat it!
we have bought paint a few times and its always great quality and delivered in good time.
Fast service, great product!
Good prices and very fast delivery, What else could you want? .
Prompt service and kept informed of progress
Clear information. Easy to use website. Quick and reliable delivery of products.
Good communication, and effort made to get to our difficult to find property
Product ordered came quickly and well packaged. Good instructions and health and safety data. I have used this type of product before. Old cottage next to the sea. A very extreme test. Fingers crossed. Normal masonry paint blisters and falls away.
Have had various products from this Company now and all have been excellent.Very helpful on the phone with good old fashioned knowledgeable customer service.
Great Service from Northern Paints and particularly helpful with a query. Also a good product and worked well on stone walls.
The delivery was made as promised and it is possible to track your consignment.
Had a big issue trying to get something that would last, look good and not flake or peel. I had water based paint on top of oil based paint and no matter what, it kept peeling within a few weeks. I phoned the company last autumn to discuss. I was sent several test pots free of charge and got the recommended sealer. I applied to various areas around the property last year to see if it would work. I can now say that it's been a great success! It feels very hard and is showing no signs of failing whatsoever. I have just got all I need now to do the whole job with confidence. Many thanks for advice and patience.
Paint colour card arrived as promised.
Great service and great product for our lime external walls and love the colour
Order came within 24 hours . Great service. Very well packed.
Had a problem with delivery by the courier (DHL) but the customer service from Northen Paints was excellent and immediate. I would use again without hesitation but suggest they use DPD in future!
anna
Sep 08,2023I only ordered a sample card , but arrived after a few day .