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Reviews 236
Nicole King
Feb 12,2024If I could leave no stars I would! The Doncaster branch has been nothing but incompetent as a letting agent! This appauling service has been going on for several years. The staff don’t care about the tenants or the landlords they are supposed to be acting on behalf of. If you use this company with its inept and careless staff you are certain to have nothing but problems which you are paying the privilege for. You have been warned!
Lynne Park
Feb 08,2024I am surprised to see so many negative reviews for Northwood (Sandbach). Rena Andronicou and her team have always been very knowledgable, helpful and professional from my point of view and I have been with them now as a landlord for a few years. They are proactive when they need to be. I currently have excellent and happy tenant families in my properties which Northwood fully manage. It's a win-win for us all with all three of us: tenants, landlord and agent working together with mutual respect.
Kate Martin
Jan 30,2024This letting agent leaves a lot to be desired. Zero support for tenants, acting solely as sales agents in the interests of the landlords, despite their obligation to provide clarity for tenants about what they're signing up to. My nightmare began with the tenancy agreement arriving just one week before I moved in, forcing me to sign a "Deed of Surrender" (I was led to believe it was a 12-month new contract via the existing flatmate who had gotten his information from the agent). When I raised concerns, the agent admitted it was a bad deal to take on responsibility for anything that had gone on with a prior flatmate, but offered no alternatives. Emails in one thread are typically answered by different agents, and phone calls vanish into an off-site messaging black hole. Even after I moved out, getting my deposit back was irregular. After a second email asking when it would be returned, I was told it should've been returned via the new flatmate (a stranger!), who didn't even have my account details. This is not standard practice, it's a recipe for disaster! How are you supposed to enforce getting your deposit back from a new tenant if they dispute they already sent it? If you pay your deposit into a Govt. Protection Scheme via an agent, it should be returned that way. Instead, this agent feels it is "problematic" to treat me as an individual tenant with my own rights and so prefers to wash their hands of it. The new flatmate is left feeling the same. UK law doesn't help flatmates moving in with existing tenants under one umbrella agreement, but the treatment I experienced felt demoralising. It was my first time in such an arrangement and an agent knowing this should provide support. If you value clear communication, tenant support and basic professionalism, avoid this agency and avoid joint letting agreements.
Jude Walls
Jan 29,2024If I could give no stars I would. Do not, I repeat do not, ever use this company to let a property with either as an owner or as a tenant. They are thieves, take money each month and do nothing to earn it. We were stuck with them as had the same tenant for over 11 years, luckily our tenant was great. She hated them with a vengeance as did we because they were so useless. Sadly our tenant died a few weeks ago. Northwood Wigan have now plumbed the depths by not returning owed monies to our former tenants grieving family. They had the gall to tell them it was us witholding the money. I cannot express strongly enough how awful this company is. How anyone can work for them is beyond me.
Rebecca Arnold
Jan 26,2024Karen brown was amazing with us whilst renting , always willing to help us Thank you :)
Robert Leggatt
Jan 04,2024Bad customer service and incompetent - their rental properties are overpriced (obviously). I was paying £750 a month (now being let for £870) to stay at 97 South Gyle Gardens in Edinburgh. The building was more like a drafty caravan and it has a really bad damp problem. It also has rats which chew the waste pipe of the toilet which floods your bathroom creating more smell and damp.. The damp smell ruins all your clothes and belongings as it is near impossible to get rid. The staff are 'mostly' very arrogant useless pepole. Having to deal with the incompetent estate agents and staying in that property was genuinely the worst experience of my life. Please advise avoid at all costs.
Emma's Tuition
Jan 03,2024Do not use this company- they are utter liars. 'You get your rental income on the same day of the month, no matter what, meaning that you know what to expect.' - You absolutely do not. Only once have we received our income on time without having to chase. They have small print terms and conditions stating it can take up to 14 days. 'We hold regular property inspections and manage all maintenance queries' -Luckily we have wonderful tenants in our property. Having said this, this was luck. Northwood didn't even tell us who the tenants were before they moved in. We had no idea until we popped over to deliver a card. However, they have informed us that Northwood have not been to inspect the property once (they have been in there almost a year). We deal with all problems ourselves and will be getting rid of Northwood after a year.
Ella
Dec 20,2023Words fail me in trying to explain how horrifically terrible this company are. I've dealt with the Cheltenham branch for 3 and a bit years and unfortunately had no choice but to stay with them as the flat I was renting off them was perfect for me. I would like to say that this comment includes all staff members except for Holly and Julie who were an absolute delight whenever our paths crossed. I dealt with one person in particular, Lisa. An extremely unhelpful, unprofessional, rude woman. I won't go on and on because it's clear I have had a horrendous experience with the company but one incidence really feels like it needs to be shared. Our immersion heater broke in November one year so i called Northwood and explained the situation, they promptly got an electrician round to check if that was the issue but it wasn't so a plumber came round and it turned out they needed to replace a piece but the immersion heater in the flat is from a company that doesn't exist anymore so they need to have a bespoke piece made by another manufacturer to put into the boiler. The flat I was in had no central heating, single glazed windows and no hot water ... for 6 weeks! I was assured I would be kept in the loop but not once did I receive a call with an update on the whereabouts of this piece for the immersion heater. When I called after 5 weeks of no hot water and no central heating in a freezing cold flat I was told, and I quote, that I was being unreasonable and if i didn't stop asking about when the heating/hot water would be fixed then the landlord was prepared to serve notice. You might think that in this situation they would think about the fact the rent had never been late and always in full and on the day requiredor that the flat was beautifully maintained and was complemented on how well it was kept in every inspection but no, asking about an immersion heater part is just one step too far! Absolutely delightful service, really felt like I had someone on my side when things felt pretty terrible! Of course that is complete sarcasm, I've never had such horrendous service from a company. Could not recommend less. Hope they get shut down.
Ms. Steed
Dec 18,2023Northwood (Warminster's branch) is A.OK with me. As a lettings agency I have found them to be friendly, helpful, and professional. This all began with Kirsty, who first found my dog-friendly, garden maisonette haven... Kirsty was so encouraging towards the end of what had been a really tough 8-month search, even though I could only view the maisonette, virtually; whilst other would-be viewers; nearby; would surely secure it... Then, Tracey Graham (Lettings Administrator) and Charli Pearce (Lettings Portfolio Negotiator); both of whom I wouldn't hesitate to contact about anything at all; have both been friendly and very helpful. There was an unhappy hiccup, after I'd moved in (when a relentlessly determined, deceitful, overbearing, and malicious neighbour tried to persuade Northwood staff that my dog was living in the property without me, and - as I found out, eventually - that neighbour simply didn't want a dog to live in this dog-friendly property, in case there was a lot of barking). After, initially, apparently believing the neighbour's extreme efforts; the malice was pointed out (by myself) and Northwood staff then kindly reassured me about it all, as did the doggie powers that be... Since then, I have been very happy with Northwood and, above all, feel relaxed about my home and - believe me - that is worth its weight in gold. I count on Northwood staff to be warm and friendly towards me and haven't had any repair arrangement difficulties. If you want to rent in the Warminster rental zone or surrounding areas, I recommend Northwood, Warminster to you. I have no regrets. Thank you, so much, Kirsty, Tracey and Charli 🙂🙂🙂.
Isaac Hunt
Dec 16,2023(Sanbach Branch) You have properties for sale that other estate agents in Cheshire will no longer market. There is one such property currently listed by your Sandbach branch. It has been advertised as SSTC on 3 separate occasions now! The neighboring properties have also alerted us that this is/was the case. However, it was far too late for us to pull out. I feel sorry for all the potential buyers who had to back out because of costly major defects, running into tens of thousands of pounds. Defects that the estate agents and the company that owns this particular home are never going to acknowledge. Instead, they will spin you a web of lies. These are unsuspecting buyers who have put all their faith in this team of agents. They, the agents ignore costly independent surveys as do the vendors. This cowboy outfit has cost me about £700. There is one particular member of the Sandbach office who has also lied about a family member of mine. It is a good thing we are recording all our conversations.
Patrycja Tarasiuk
Dec 13,2023Once you rent it, it becomes pretty much useless for any fixing or agreements that were made verbally. You have to deal with rudeness and lies all the time. I feel sad for all the tenants signing up with them
some guy
Nov 16,2023wouldn't recommend honestly, they don't mind coming in and out of your place even though you're paying rent and pretty much useless after you get the place. A lot of fake niceness where they're all nice with you in your face then they don't mind back stabbing you at the first chance they get. STAY AWAY.
Andrea Jaquest
Nov 14,2023Absolute bunch a crooks. Invent reasons not to give your deposit back, keep rent that was overpayed. The 1st 10 years of my tenancy, I couldn't fault them, the last 5 years they were rude and unhelpful. Maybe they were taken over and got rid of all the good people. If you're thinking of renting from these cowboys, don't!
Filip
Nov 11,2023It is advisable to exercise caution when considering tenancy with Northwood Peterborough, as some tenants have reported extensive deductions for minor wear and tear issues. The company's practice of charging tenants for seemingly nominal damages, such as a £10 fee for a broken shower chain, has raised concerns regarding potential illegality and unfair financial practices. These practices may warrant review by the relevant authorities to ensure compliance with tenancy laws and regulations, particularly in matters concerning potential fraud and unjust deductions from tenants.
JAMES HAWLEY
Oct 24,2023I’ve created an account just to write this review. I have been renting a Northwood property in Manchester for a little over 4 years now and they are absolutely appalling. Their communication is basically non existent and they take (sometimes literally years) to fix maintenance issues. The only way to get them to sort things seems to be threatening them with escalation. In the past, I’ve had to wait 2 months for a washing machine and when this was chased I was told that I would incur a fee because I, “didn’t wait”. When I put them straight they apologised and a washing machine magically appeared. I also had a non working toilet for 2 weeks as they like to cheap out and send their contractor over instead of an actual plumber. This would be somewhat fine but they have 1 contractor across all of Manchester. I am currently trying to get my oven fixed which has been broken for over 2 months. I’ve threatened to take them to court and that’s the only way they’ve sent the contractor over. I’ve sent a stream of over 15 emails and every time there’s always an excuse. They try to word things politely but actions speak louder than words. I get so stressed when things go wrong as I know I’ll be waiting for an eternity to get it sorted and I have to be all over them before they lift a finger. I reported a leak 3 years ago and chased it formally in writing many times and they just don’t care. There’s no out of hours service so if a disaster happens late at night I’m screwed. My ex girlfriend rented a property in Edinburgh from these lot and she lost her deposit despite having the flat professionally cleaned before she left and she is not an untidy person. So I’m bricking it for when I leave, thankfully I’ve kept records of their breach of contract for maintenance issues. Absolutely will be avoiding this awful estate agency again in the future, even if I find a dream flat and it’s ran by them.
Bennett
Oct 17,2023Used my local branch for a number of years now. No issues at all.
Sia.x
Oct 04,2023Met with an incredibly rude and disengaged woman on the end of the line when I called enquiring about a property to rent.
Benoit Vandevoorde
Oct 04,2023THE worst company I have ever dealt with! On top of this at the Eastbourne branch they lied, didnt respect what was agreed, 0 management... etc, the list is long. And the bottom line is: you don't need an agent like this to rent a property anyway, you will end up a lot worse off. It is quicker, easier and cheaper to deal directly between landlords and tenants. This agency only added issues and costs to what it would have been without them. More details: warnings-against-northwood-agents.co.uk
Andy Lee
Sep 30,2023In over twenty years of renting, Northwood is the worst estate agent I have ever encountered. Lots of staff that don't communicate with eachother or with us. Any issues we had would take ages to resolve. Staff were rude and unhelpful.
Ifra Khurshid
Feb 29,2024This is the worst and the most incompetent letting agency. My property manager is off 70% of the month. And the days she is in she only responds by saying leave it upto me. And that’s all.. the issue is left with her and she doesn’t do anything about it. None of the employees would get back to you even after promising a call back including the managers. They simply don’t care what the tenant is going through.