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At Parfumdreams, you will find a large assortment of perfumes and care products at attractive low prices. Free postage on orders over € 50.
Hotline: 01800 - 71 03 27 Mon-Fri: 8:00 am – 8:00 pm Sat: 9:00 am – 12:00 am € 0 from the Republic of Ireland
Reviews 860
Oksana
Sep 12,2024Why has my order, which I placed on September 6, still not been sent? I contacted you through the online form and no one has responded. So. I want to add to my review. I received my parcel on time. The parcel was in perfect condition. This is one of the pluses. Now I want to tell you about what I really didn’t like. The order on the website was made on September 6, 2024. Several days passed, but there was no information about my parcel. On September 11, 2024, I decided to write to the support service with the question: where is the information about my parcel? I also wrote to them on Instagram. No one answered me, but, lo and behold, they sent me a message by email that my order was already on the way. I want to go to the EVRI carrier website and what do I see, but the fact that my parcel is still in the sender’s country. I was worried about the delivery of my parcel, having read bad reviews about this store, especially since this parcel contained a gift for my friend. The information on the carrier’s website was updated very slowly, especially since this carrier was waiting for all the parcels to be collected, which in this case were going to Ireland. But the most interesting thing is that when I received my parcel, please note, within the time period that they sent me, which is from September 13 to September 16, 2024, and I received the parcel on September 16, 2024, then on that day the managers decided to answer me that according to the deadlines, my parcel should be delivered from September 16 to September 20, 2024. I was shocked. I told them that they were mistaken and sent them a screenshot of the email so that they could see the real delivery time of the parcel. Naturally, no one answered me. But after all this, I had a question, what if I had been unlucky and the parcel had not been delivered to me on time, then what then, how would I have looked for it if their support service does not contact customers at all? After all this, I have absolutely no desire to place orders in this store.
Caroline
Sep 10,2024Order not received a month later, no one seems to be answering the phone (German contact number 1800710327, try for yourself). Sent numerous emails (11 in total), but got one reply and nothing after that, still do not know what has happened to my order which contained more than one item and was expensive, when I will get it or if I will get it. Disappointing as I ordered items before and had no issue. Hopefully this review might get them to investigate it.
ER
Sep 08,2024Where is my money? they said the order was delivered and I was not at home, I requested a cancelation because we had an emergency trip, be careful when you buy from this company! I WANT A FULL REFUND NOW.
Stanislav Nesterenko
Sep 05,2024made the order, paid through amazon, payment passed but nothing came to the post office, UV site deployment is not intuitively understandable, for 10 minutes did not find how to write about help
Nour saied
Sep 05,2024Scammers Do not use them . I purchased a perfum on the 26 of July on the 6 of August I received some cheap shampoo instead , chased them until the 16 of August to send me a return label to send the wrong item , the return took 2 weeks because they choose a very cheap return service which took that long and on the 30 of August the return was delivered and since then they are not replying to my emails to process my refund, still not got my refund. Save your money, thieves awful experience
therese Smyth
Sep 04,2024Put my items in the basket, proceeded to checkout, made payment, once payment was approved I was told that one item was not available and the basket appeared again without the item. I assumed the oder had not gone through and paid now for my new basket minus the out of stock item. When I checked my bank account I had been charged for both baskets. Don't see how I can be charged for an order that can't be fulfilled. I sent a message to customer service to cancel the 1st order and refund me, no reply yet, 24hrs later. Logged in to my parfum dreams account, no record of either order there. I have ordered here before. The items came those time albeit a bit delayed so I am hoping they will sort this out now but I would be very wary of them. Not all of us can afford to be charged twice like that. They are not very efficient and customer service is obviously low on the agenda. Edited to say money now refunded for order.
ABrindley
Aug 26,2024Parfum dreams always deliver! Excellent response and super efficient!
bernieoconnell
Aug 24,2024Verry friendly staff and verry helpful
Jaroslav Stankoci
Aug 17,2024They took my money for premium membership and suddenly stopped selling niche fragrances, what is that premium now good to me ? I want my refund, i didn't sign up for skin care products to buy
Karina K
Aug 01,2024got charged over 100€ and sent 3 messages. Didnt get a reply. 2nd issue one after another. 1st empty bottle of perfume as a tester.
Jen
Jul 27,2024Poorly packed order- box Damaged and most items missing on delivery. My query was disregarded by company - I was told to follow up with the post office myself and get a reference number for damaged items. etc. this company do not stand over their delivery service. Very poor customer service and experience. Would definitely not recommend. Avoid this company.
Mr Cezar Rocha Neto
Jun 28,2024I had a great experience. After finding my product, payment was made easy and delivery was quick.
Mia Ceponja
Jun 26,2024I don't know what's going on... I ordered and paid on 13/06 my parcel still not dispatched and customers service is not responding at all.
Yvonne Godfrey
May 31,2024I use this Company as they are very reliable, quick with deliveries, and prices for all their perfumes products are very fair. I have been online shopping with them over a number of years since they were recommended to me by another of their customers. I’ve never been disappointed with any orders I have placed. Thank you!
E Canavan
May 27,2024Fantastic service and quick delivery as usual
Anna Sustova
May 27,2024Great service, never any issues, fast delivery.
Martin
May 24,2024Great price,fast delivery
Tatjana
May 24,2024Excellent service💖
Jodi Kilfeather
Apr 26,2024Been using Prada Luna Rossa Homme Sport edition for years. Favourite scent. They've just very obviously sent me a fake item. Bottle is cheap as hell, nothing like the usual either, and the smell is weak and completely off, and has given me a rash. Disgraceful. Don't trust them, not worth it, and I guarantee the return process is conveniently tricky as hell too - will be taking this further than a simple return.
Andriuw
Sep 13,2024Great prices offered always . How many times placed delivery always received no problem with this company .