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Paving Superstore is the only online store offering every major brand of paving for home delivery. Since its inception in 2007, it has aimed to offer an exceptionally broad range of paving with the focus upon price comparison between brands and similar products, enabling you to have the information available to make a well informed choice on the best product for your paving project. Paving Superstore is not biased towards any one brand and therefore you can be assured that you have the widest choice at the best possible prices across the UK. Paving Superstore is not limited to just paving slabs, it also offers walling, cobble setts and driveway blocks in addition to other building materials, so it's a one-stop shop for all your patio and driveway needs. As an added benefit, the customer service team at Paving Superstore is there to assist you at every step of the way. The outstanding support team is knowledgeable in all types of paving material and can offer advice to help you make the best decision for you.
Reviews 896
S Randhawa
Aug 22,2023I ordered garden furniture on the 10th July 2023 and paid fully. I haven't received my furniture or any explanation for the delay. All communication is one way, from me to the company- only to be fobbed off time and again. Rang this morning and was told would receive a response within the hour- nothing!! Now resorting to taking legal advice.
Andy
Aug 18,2023Placed online order as delivery is promised with 2-4 days which is quicker than local suppliers. Had to call them after 4 days for an update only to be told they had courier issues and it would now be 14 days before they would deliver. Seems this is their stock excuse and they assume their customers won’t check. Cancelled order as I had landscapers booked in to install and couldn’t putting them off. Paving superstore clearly sell products they do not stock and hope that they can fob you off until they can drop ship Zero communication and absolutely no apologies for the issues they create which speaks volumes for the attitude towards their customers. Also no refund issued yet despite promises. Trading standards have been contacted. Avoid at all costs. Update 26/09/23 Still no refund. They have stopped replying to emails now. Legal proceedings have been started.
Chelsea Chalmers
Aug 18,2023Their website advertises next day delivery which sounds great. When we placed our order (£750) it said 7-10 days delivery which is still a good service. our slabs never came! both my husband and I contacted them. Received the same excuse of haulage company problems and that they slabs weren't in the warehouse yet but we were their main priority. After waiting and waiting and still getting the same excuses we cancelled our order. I don't trust this company so have opened it as a PayPal case to receive our money back. We had to do all the chasing, not once did this company message us off of their own back to inform us of any problems, they were all too happy to take our money but have showed no customer service quality's at all and massively lack communication skills. We are still waiting for our refund!!
thomas mcfadden
Aug 17,2023PLEASE AVOID THIS COMPANY!!! If I could, I would give them No stars. Disgraceful service. Order the slabs and no sign of delivery, every time different excuses. I got feed up and ask to cancel my order and full refund which the comfirmed but no communication and no money returned since. I will be contacting trading standards and the police of this fraudulent and deception behavior.
Briony Ryles
Aug 17,2023I ordered a pack of paving slabs for which delivery was stated as 'usually' within 7-10 working days and were marked as being in stock. Their help page states that paving delivery takes around 2-4 working days, so I felt confident purchasing and understanding when the slabs would arrive. After purchase, however, I received an email that contained lengthy terms and conditions, including that delivery can take up to 30 working days (six weeks) - although this didn't worry me at the time because the slabs I had ordered were in stock. After a week or so of receiving no order updates, I contacted customer services to check the status and was told that there are national delays in the pallet delivery network that meant my order was likely to be delayed in transit for an unknown length of time. This suggested they had been shipped, but it surprised me because I had received several pallet deliveries from other companies in the preceding weeks that arrived within a couple of days of ordering. Ten working days after ordering, I spoke with customer services again and was informed that the paving had not yet even been dispatched. They easily agreed to cancel the order and refund me, and confirmed the cancellation in writing on the same day, stating that the refund would be processed within 14 days but may take a little longer to reach my bank. 17 days later, with no sign of any pending refund on my credit card, I phoned customer services again, who stated that they had been struggling to contact their accounts dept, but assured me the refund would be processed that day. According to my credit card company, the refund wasn't issued, and I received no reply to further emails to customer services, so I initiated a chargeback with my credit card company a few days later. It's difficult to know whether this company is credible but disorganised, fraudsters with a convincing website, or seriously struggling with supply and cashflow issues. Their telephone customer services are friendly and reassuring and easy to reach, but the issues I was experiencing seemed out of their control to resolve. Given the amounts of money involved, I would not order from them again, as they seem unable to meet the turnaround times they provide. If they were able to provide realistic deadlines that they were able to meet, this would manage customer expectations better and improve confidence in their ability to deliver both products and refunds.
As others have experienced, it seems they’re taking orders they cannot fulfil. They take your money then blame haulage companies for lack of delivery. I cancelled my order after 2 weeks because they said they wouldn’t be arriving when expected. I ordered the same slabs from Hardy Stone Company on Saturday and received them today, 4 days later which shows there is no issue with haulage from the manufacturer. To top it off this company wouldn’t give my an estimate for refund so I had to raise a dispute with PayPal. AVOID
Kevin Thurston
Aug 16,2023Great service from these guys today and they were incredibly helpful throughout. Highly recommended
Andy Smith
Aug 15,2023PLEASE AVOID THIS COMPANY!!! I wish I could give them even less than 1 star. Disgraceful service. Order the slabs and no sign of delivery, every time different excuses. Their website says that the tiles will turn up in 7 to 10 days, but in reality I have been waiting 6 weeks and when I ring them they say they still have no idea when I will receive them. Meanwhile the same tiles are still advertised 7 to 10 days deliver. I waited more than 4 weeks and now they are not returning my money. It has been more than 2 week since I cancelled my order.
Jemal
Aug 11,2023They ran out of stock and they failed to inform me, I was informed the day before the slabs were due to arrive. This happened because they take a very long time to respond to emails. Updated 29.8.23 I am still waiting for the accounts team to process my refund. This has been an absolute shambles.
Consumer
Aug 11,2023Didn’t deliver slabs, constantly fobbed off, no communication. Took 18 days to get a refund which is a joke! Got the slabs in 2 days from paving stones direct!! Worst customer service I’ve ever come across. If they changed delivery dates on the website and communicated with customers I’m sure things would improve.
jack hill
Aug 11,2023Literally THE WORST company I’ve ever had to deal with. Placed an order for Talasey Porcelain 'Vitripiazza Bellezza Lite' paving slabs on the 17th of June. Left it a week as it said 3-7 working days before I made contact with them, got an email back saying they’re experiencing delivery haulage issues expect it to be delivered within 10 days. Again, no delivery, contracted them again, same response but this time expect it within 14 days. Again, no delivery, see a pattern? This time, I got a response from a “ceo” saying apologies blah blah blah, it’ll be with you soon. Then nothing, for weeks. I’m so glad I paid via klarna, I contacted them and they froze all payments after submitting a complaint. I phoned the company and spoke to someone who was “in a different department” to answer my questions, the other girl was apparently on her lunch (2.45pm) n promised she would contact me via phone or email with my order update. Nothing, for days. They then didn’t answer any of my calls. Klarna stepped in and cancelled my order, on the 10th of august I got a refund. All I wanted was a pallet of tiles at a decent price to complete our patio for summer. It’s now nearly over and the gardens a building site still. DO NOT BUY FROM THIS S**T SHOW OF A COMPANY.
Karen
Aug 10,2023appalling service. Order placed early June no sight of slabs. Poor customer service do not reply to emails. different story told every daily contact. they do not contact you always us contacting them.No compassion of how you are feeling and stress caused. Blaming haulier but have had plenty of time to sort out!
Pete Walker
Aug 10,2023Absolutely disgraceful service! Non delivery of slabs and after 3 weeks of us ringing daily they email us to say they are cancelling order as they are unable fulfil order. order was placed 13th June!!! They do not get in touch with you at all we had to ring them on a daily basis. Lied to us every time spoken to and changed excuses. Don't care that we are living in building site as preparation work had been done and we were constantly having to defer builders at our expense. DO NOT USE!!!
Johny T
Aug 10,2023Ordered paving with a 2 week delivery, had to cancel after 8 weeks because there was never any idea of when my delivery would come. No help from customer service. I lost money in materials and lost the summer because of them. Avoid Edit: Refund from my cancelled order has not turned up almost 3 weeks after cancellation..
Shaune Hills
Aug 10,2023Ordered on 4th July expected delivery within 14 working days, chased up on 28th still no delivery date so cancelled on the 3rd August refunded on the 6th August! Very disappointing and embarrassing having to explain to a client that I have no idea when to expect the delivery, stick to the usual merchants. FYI company number given on pavingsuperstore.co.uk relates to a different company but same address!
Dean Nelson
Aug 08,2023Their professional website says that the tiles will turn up in 7 to 10 days, but in reality I have been waiting 6 weeks and when I ring them they say they still have no idea when I will receive them. Meanwhile the same tiles are still advertised 7 to 10 days delivery
Customer
Aug 03,2023DO NOT PURCHASE FROM THEM. I'M WAITING 3 WEEKS AND NO SLABS OR REFUND. THEY SAID THE HAULIER THEY USE WENT BUST SO CAN NOT GAURANTEE DELIVERY DATE. AVOID AT ALL COST, I WOULDN'T BE SUPRISED IF THEY GO BUST SOON... SAVE THE HEAD ACHE AND DO NOT PURCHASE!!!1
Janice Marshall
Aug 02,2023Paving superstore have quite a slick website but the service is terrible. Our paving order was never dispatched each time I rang they could give no indication at all of when the order would be delivered. I requested a refund and was given wrong e mail address. Awaiting refund. The way this company conducts its business needs investigating by Trading standards and Watchdog.Happy to take your money even got the cheek to request before and after photos!!!! Use a local company
Stuart Lawson
Aug 01,2023Would not recommend using this supplier. Poor customer service, lack of any updates regarding delivery and when you cancel you will have to fight for a refund. I am glad that I had used PayPal who eventually managed to secure my refund. Suggest that you use a local builders merchant for vastly superior service.
Denmark Farm Barn, NR9 4EG, Norwich, GB
https://www.pavingsuperstore.co.uk
Elizabeth
Aug 25,2023I ordered porcelain slabs on the 18th of June 2023 with it stating 3-7 working day’s delivery and we still have not received the goods to this day 25th August. I have telephoned every week to get an update and am told the same thing every time being, Your top of the list to go on the next freight..it’s an absolute joke. We have also been told not to start with any workman, which the works were carried out at the beginning of June, now I’m left with a builders yard in my back garden waiting for these slabs. Yes they have offered to refund me but unfortunately these were the only ones I liked.