PENNYMAC
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PennyMac Loan Services, LLC ("Pennymac") is a leading national mortgage lender and servicer. Our goal is to provide you with innovative mortgage solutions to make it easier for you to purchase, refinance, or simply remain in your home. Since our founding in 2008 by a team of mortgage industry veterans, we've sought to restore Americans' trust in home ownership by improving the quality and consistency of the mortgage experience. We're a full-service lender with a breadth of loan options for everyone from first-time home buyers to those seeking jumbo, FHA, or VA loans. We also purchase loans from banks and other lenders, then use our industry expertise to help borrowers restructure their mortgages so they can stay in their homes. NMLS #35953.
Reviews 901
Charles Truax
Feb 27,2025Faiza and Kali gave me their best to but my family and I in our dream home. Thanks guys!
Edward Richie
Feb 19,2025From the first person I spoke with to the last, all had a personal touch as though they knew me personally. All service providers should serve people this way. I would welcome them into my home with pleasure.
Michael Spikes
Feb 19,2025The Mortgage Team consisting of Andre and Rosario made the entire process easy and virtually stress-free. Their knowledge and expertise, coupled with their friendliness and expedience helped streamline the process and facilitate a path to being able to close quickly and effortlessly. I would happily refer PennyMac to my friends and family.
Jeffery Borg
Feb 12,2025This is our third loan with pennymac and it was much more efficient than the last two.
Joe Freeman
Feb 11,2025My loan officer was so helpful and pleasant to work with (Edna)
Kymberli Ross
Feb 08,2025PennyMac has been consistently fantastic to work with since they first acquired our mortgage. When rates go down they offer you the opportunity to lower the rate rather than having to shop for a new lender who will just sell your mortgage like most lenders do.
ELIZABETH S SUTTON
Feb 05,2025Everyone worked hard to get the job done. Response time was so quick!
Ess Emm
Feb 04,2025I have had a good experience with Pennymac. Refi x2 with no issues. Any time I had an issue, my loan officer worked it out. Kyla was my loan coordinator and she was awesome. This process is tedious no matter what but my experience was good for the most part. Great service.
VM
Jan 31,2025From the loan officer, Layal, to the Mortgage Success Team, Saundra, the home loan processing experience was surprisingly smooth. That's saying a lot since my husband and I have purchased 7 homes in the past 38 years together. We highly recommend PennyMac!
Adam
Jan 30,2025I made a payment, it got returned... NOT one notification from either pennymac or chase, only realized when I seen the money still sitting in the account. Customer service is poor...said to call my bank, Pennymac web site does not actually show updated info and shows payment was made, phone is the same, says payment was "effective", hard to even find an e-mail... feels like a mom and pop shop, since you cannot not speak to anybody after hours.
Berta Greenlee
Jan 28,2025Jamie and his team at Pennymac were wonderful through the loan process. We haved Pennymac for the last 5 mortgages over the couse of many years. We won't use anyone else. They are that good.
Michael Ryan
Jan 24,2025Most of the experience was great. Latrice and Ashlee kept me informed each step of the way. The only real issue came at closing. We opted to do the closing at home. When closing time arrived no Notary, after an hour no call still no notary then an hour later we get a call from a different Notary. She was great, made time to do our closing that night and drove 2 hours to help us close. Over all, was a pretty good experience, just a couple hiccups.
Mark and Lisa Overlie
Jan 23,2025The whole buying experience was efficient and easy. Thanks.
Juana
Jan 17,2025I have a 2-family house, lost a tenant, and fell behind on two mortgage payments and this company immediately sent an "inspector" to my property who decided the property was vacant just because he saw the 1st floor empty and broke my locks. When he saw someone on the second floor disappeared leaving everything behind. I even thought someone was trying to break into my house. Called customer service and the lady who helped me blamed it on me because I was late on my payment and denied reimbursement for damages. By law a mortgage company can't change locks on an occupied property even if such property is on foreclosure. I will be changing mortgage company soon.
Rene B
Jan 16,2025I was very impressed with the professionalism, knowledge and guidance I received from ALL of the personnel! They went above and beyond for me, at times working well after close of business.
KB
Jan 15,2025If you mortgage your house through PennyMac be prepared for very rude customer service representatives 80% of the time if you ever need to call.
Kathleen
Jan 15,2025Pennymac made the entire loan process easy and understandable. We were kept up to date with the entire process. It was quick and painless. Even the notary came right to the house.
Joan Quinn
Jan 11,2025I am so happy pennymac is my loan service they are GREAT! courteous, kind, helpful and everyone I dealth with concerning my loan experence was just so helpful, kind, and so patient to help me get everything done and done right Special shout out to Mr Braheem Crews my Loan Officer Thank You ( J Quinn)
Olya Keys
Dec 31,2024Called customer service three times before I received the correct response regarding a letter from them. All three calls were out sourced to call centers out of the US. The first call she had me on hold for twenty minutes then magically our call got disconnected. The second representative put me on hold as well and gave me the wrong information. When I told him that he was wrong and he misunderstood my question he wanted to put me on hold again. I declined and said have a good day. The third rep tried to put me on hold and I was so frustrated at this point I asked to be transferred to a US office because I think language barrier was an issue (not in a disrespectful way). She insisted that she help so of course she puts me on hold for about five minutes, but surprisingly three times a charm. She was able to explain the letter and answer my question. All three reps were nice. I just don’t understand why would you put a customer through that process. If you don’t understand, transfer the damn call. I also think customers should have the option to have the call transferred.
3043 Townsgate Rd, Suite 200, 91361, Westlake Village, US
https://www.pennymac.com
Perez, M
Feb 28,2025This was my third transaction with Penny Mac and each one has been positive. The team I worked with was Zoe, Peter A. And Garrett. The team was spectacular in communicating and delivering service. I’m pleased and grateful for their service.