PoochPlay
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PoochPlay is a dog activity tracker with a free mobile app that manages your dog’s complete wellbeing!
Reviews 70
Victoria Spain
Oct 25,2024Item ordered 08/10/24 and STILL not recieved after 16 days and needed for a charity walk that had now been done. No reply to contact. Bloody poor show and bloody rude frankly. Raging.
Alison Lattimer
Oct 20,2024Returns policy a designed to make the process practically impossible, despite the item being faulty. Avoid at all costs!
Catriona
Sep 25,2024Scam company! No communication after purchase, tracker has not been received. Ignoring my emails. Avoid!
MRS. EMMA PROCTOR
Jul 08,2024A month since I placed my order & still not received it or had any correspondence from them. Have emailed twice with no response. Sham company, avoid like the plague
Sam
May 12,2024I can’t make a full review of this product as I am still waiting to receive it, I think I’ve been waiting 2 weeks now and have emailed to ask for an update with eta but never had a response. Hopefully once it arrives I will change my mind but at the moment not impressed
nicky peirce
Apr 30,2024I have not received my order and no one is replying to my emails to get my money back.
David Jeffries
Apr 18,2024I can’t find the app in my Apple Store to download …. I have sent you a message and got no response
Lynne Hall
Sep 09,2023Shocking, paid for my item , they haven’t supplied tracking or any confirmation of order and they won’t answer emails, waste of £35 , can’t any any help whatsoever
Danielle
May 14,2023Product app not great. Laggy, inaccurate and now won’t open. Delivery wouldn’t let me track sent me to a German website. Actual product was incorrect when arrived. Contacted customer services multiple times now and no response. Battery life not as described.
Caitlin Ramsay
Jan 24,2023Got my PoochPlay about a month ago and can’t get past the setting up stage on the app. Have sent loads of emails with no reply. Very unhappy with product.
Ian
Oct 20,2022Order was accepted but no item sent. My emails are being ignored.
Laila Marlene Kullerud
Sep 22,2022Bestilte en tracker fra nettsiden 07.09.2022. Kun fått ordrebekreftelse. Sendt de to mailer med purring. Null svar! Elendig kundeservice
Frankee
Apr 06,2022The battery life is appalling, states it lasts upto 6 months, I have had to change the batteries twice in a week, I have emailed 3 times about the situation and asked for a refund but no reply.
ev
Mar 18,2022ordered the product 3 weeks ago and it sill hasn't arrived. have emailed them twice about it, but NO CONTACT from their side. last time asked money back, still no reaction from them
Netty
Jul 23,2020It’s been great for over a year but there is a fault now. The screen that’s appeared is telling me to update to a more expensive model and I can’t close it down. I’m really disappointed as I have sent three emails to customer service and had no reply.
Kathleen White
May 29,2020Cant wait to compare my stats with my Spaniel??? 🤨 😁
Katie E
Apr 22,2020Ordered direct from website two weeks ago. Never recieved any update regarding my order and still not recieved. Ironically website states next day delivery! Have emailed three times and contacted via Facebook for a refund however no response. Terrible service. Just want my money back.
Rina
Mar 13,2020I use this product to keep track of my dogs activity. It’s fanstastic! Really interesting to see what he does during the day (mostly sleeping...English bulldog). Would 100% recommend. Great way to monitor your dogs activity and keep you on track keeping them fit.
Gerome Lopenza
Feb 25,2020I did not know what to think before getting this app for my dog as I have tried a few before and was not fully satisfied. This app gave not only information about my dogs daily exercise intake and needs but also recommended amount of protein needed and helps me keep track of any appointments for my puppy. You will not regret downloading the app.
4-5 Bonhill Street, EC2A 4BX, London, GB
https://www.justpoochplay.com/
Masha Glynchak
Jan 28,2025Simply awful, received order confirmation and was charged, but absolutely no communication about delivery and ignoring my emails. It has been over 10 days with no response from them. SCAM