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Poplar Homes is a Property Technology company in the US that empowers property owners and renters with its full-stack technology designed to streamline the entire rental process. Poplar’s unmatched cloud-based systems, remote teams, and local on-the-ground support provide end-to-end solutions for the common pain points of property management.
Reviews 581
Anna Reid
May 06,2021UNBELIEVABLY BAD. AVOID AT ALL COSTS. Lived at my current house for two years only to come to find that one rent messed up and never actually gave us a legitimate lease to sign. We have been given legal paperwork by them that doesn’t even have the correct address or state on it. Tried reporting a roommate for having a dog, running an illegal business and massive property damage and over a year later they have still done nothing. I cannot tell you enough how bad this company is, they’re basically just a call center in the Philippines. I have never met an actual person from this company and I do not know if they even have actual people working for them in the US. Save yourself a massive migraine and go with any other company possible.
BETHANY LIOU
May 06,2021We have switched to OneRent a few months ago and are super satisfied with their services and promptly helps on any and all issues. We are constructing another project nearby and will continue with OneRent services for our new project.
customer
May 05,2021Repairs are extremely frustrating Why do you require a picture for everything even if it's not needed for repair? I say my doorbell is no longer working and that requires a picture? My garbage disposal switch is no longer working...that requires a picture?! Before they replaced the other maintenance tech repairs were done at a snail's pace. Don't lose any keys since they don't keep spares on hand. Would I rent from them again? Probably not.
Anuj Kumar
May 02,2021Terrible company - no customer service. No weekend availability, which is when owners need to get in touch the most. Very slow processes. Zero proactivity. Only want your money. Stay away.
NJ
Apr 28,2021Very professional, friendly Onerent team. They are making sure everything is fine after we moved in, answering many questions. Excellent work!!!
Nolan Moore
Apr 27,2021Absolute worst company I have ever dealt with. in my life. I paid the company 2k+ in deposits and they will do nothing to get it back to me. They ignore phone calls, emails, documents, and lack communication within the company. I highly advise anyone and everyone to think again if they want to conduct business with this company.
Mohamad Zeitoun
Apr 22,2021Onerent has been an amazing source for us during our quest to find a home. We had several problems finding a home including our credit and income. Onerent helped us negotiate with the landlord to get us into our dream home. Their team went back and forth until we both agreed on terms fare for the both of us. When we moved in, they helped us get the needed repairs done even repairs we knew already existed but we wanted them changed in order to be comfortable! We ended up renewing our lease after they made our home comfortable and safe and created good communication between us and the landlord! We continue to talk great things about Onerent!
Abhishek Gupta
Apr 21,2021Out window had a crack from outside, my guess is that someone threw a 2-3 inch size stone at it. The teamed reachout to me about incident, they explained clearly what is covered under their maintenance and what is not ( abuse scenario like this is not). From there they found vendor, got quote. What I liked is that they allowed me to revisit this issue after a month and not making me go through any urgent decision making. Entire process felt like a pause and play button to me, In this duration the representative was extremely reachable.
Josh Hollingshead
Apr 16,2021Dealing with a door track issue. I need to contact one tent multiple times. Once I finally got in touch with Ms. Ariane Zamora I was able to get the ball running on everything. Her customer service pulled everything back and through the repair. Thank you for all your help!
Megan
Apr 15,2021SCAM!!! So we are moving to a new city and one of the apartments we liked was through OneRent. We tried contacting them to schedule a tour and got an automated text that we should apply to the property and they will prioritize our application. We thought that seemed fine and sent one in. To start, their computer system has a lot of issues and they us numerous emails and texts to complete our application ASAP even though we had completed it. When you try to contact them they are impossible to reach by phone and prefer text. When you text them you get automatic computer generated replies to your questions that don't make sense. We were a little weirded out but still wanted to see the place so we scheduled our tour. The morning of the tour we left early in the morning to make it to the scheduled tour (current city is about 3 hours away). While we were on the road we received an automated text that our tour had been cancelled and a link to reschedule. They would not be able to show the apartment to us until the next afternoon. Since we were already over an hour from home and driving up specifically to see this unit, we tried to reach out to One rent by phone. We called multiple times and all calls went to voicemail. We tried texting back the number but no response. We were very upset at this point! Fast forward 8 hours later we finally received a text back that stated that we could go for a "self guided" tour if we wanted. At this point we were already back at home. They also sent us another text later that evening urging us to sign up for another tour. This morning when I logged in to check my account it says our application is "closed." So weird since the day before we had gotten an email that our application was accepted and to expect lease paperwork soon! I was left really wondering if this apartment even exists at all! Glad we saw their true colors now though and can avoid this company!
customer
Apr 12,2021Thanks you for your help!!
San Diego Property Rental
Apr 10,2021I have had a couple maintenance issues in my rental and Karl from the maintenance team, has always been extremely efficient and helpful with all my concerns. Additionally he is very thorough and explained everything to me in detail to leave no confusion. Thanks to Karl, my transition to my new home got a whole lot easier ! Your team is lucky to have you .
Geneva Fraser
Apr 10,2021The experience was good, overall! It was nice to have help in booking contractors etc. The customer service directly from the company was great. I appreciated the consistency and the checkups to see that the job was done. The one difficulty we had was with various contractors working one job. This resulted in a partially fixed toilet for several days until another could come. We are very happy with the new me results.
Erin Bittner
Apr 07,2021We needed our washing machine replaced. The OneRent maintenance team was very helpful in scheduling a time for delivery and coordinating the delivery technicians and reinstallation of our dryer afterwards. However, having all communication with technicians go through a third party made it a little difficult to promptly address issues like wrong address/wrong time windows. We were able to eventually get everything situated though and we appreciate the new washer!
Satisfied Tenant
Apr 06,2021Put in a maintenance request and was completed within a timely manor. Maintenance was super friendly and did a good job fixing our tub. Only complaint I would have is after the job is completed, wipe up any mess left behind. Tub and floor had black shoe prints all over.
customer
Apr 05,2021Thank you for the replacement of the appliances, my wife and I are happy with the work that was done!!
Ian
Apr 03,2021Fridge was fixed and Althea assisted me rapidly and with ease. Althea deserves the best at OneRent, I hope they get a raise.
customer
Apr 01,2021Quick service by Bea. Excellent follow-up and quick resolution of the issue.
Jingo Abellera
Mar 25,2021From the beginning of reporting the issue to the appointment, coordinating with the service tech and scheduling the time for repair was very well-handled by Karl. Thank you for always informing me of the progress and following up until the concern is closed. One happy customer here.
3031 Tisch Way, STE 110 PW, 95128, San Jose, US
https://www.poplarhomes.com/
Danika Chambers Current Tenant
May 06,2021The Management Team at OneRent is very professional and quick to address any and all issues that could arise. I appreciate their efforts as it is quite a refreshing experience to have my problems addressed so quickly.