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PowerSmart USA offers a wide array of full featured outdoor power equipment, ranging from snow blowers, lawn mowers, yard cleanup tools and more. We're dedicated to assist with customers to solve the problem. If there is any problem, please contact to us by our support emails: [email protected]. In the meanwhile, we understand how disappointed it was due to the phone no answer. Our Telephone Service is out of service due to regional problems. If you have any questions, please contact to us in email. We’re trying to reconstruct our Telephone Service. Each equipment does come with the manufacture warranty and there're the details on the instruction manual. We're glad to provide the free replacement parts, exchange or service center for our customers, if it's under warranty.
Reviews 42
Tina
Feb 01,2025I ordered two springs for the rear door on my Power Smart mower on August 19th 2024. I have never received the parts and their customer service has not once responded to repeated emails asking about my order. Makes me wonder why they even claim to HAVE customer support,
customer
Dec 25,2024I purchased a 24" 80V Snowblower from PowerSmart. The first use went fine 30 min. and done. Second use I started getting a ground fault light and the blower shut down. Reset, reinitiate and it runs for 2-5 seconds and goes down on ground fault again. I have spent hours on the phone trying to get in touch with customer service. I lodged a complaint with the BBB in Chicago, they contacted PowerSmart. I received a letter from someone in the customerservice department telling me that a full refund would be sent to my accound, destroy the unit as it would no longer be covered under warranty. I didn't... Waited to see the whites of their eyes on the refund. It never happened... BBB went back to them and ended up getting ignored the second time. I have a $900 boat anchor with an extended warranty if anyone needs one. Our Lakes are frozen right now... More of a summer project.... (Actually I would never do that to the fish! But even our dump has standards!) I never received anything resembling customer service from them and don't expect to at this point. It just sets under its cover all shiney and new... Actually purchased on Amazon 2/13/23 and the frustration continues... I guess if you buy from them you diserve what you get! Never again!
Tom Maxson
Dec 10,2024Cheap product using cheap parts, and virtually no real warranty service available. Don't buy from them!
Sheila Chan
Dec 05,2024I had a Power Smart snow blower for 2 years. The first year, the tire screw fell off, and the wheel broke apart. The second year, the belt was torn off, the auger stalled, and the engine oil leaked. It cannot be used. I decided to sell it as parts for $100 and got $80, so to avoid a piece of heavy junk in my shead.
Sean Fernandez
Nov 20,2024I bought a 24" snow blower with briggs & stratton engine. It worked about 4 times and then stopped. When I contacted them about the warranty I learned that I need to bring to an authorized repair site and that there are none near me in VT. At the end of the season I managed to get it to work so I was hopeful for this season. I just brought it out, put in fresh gas only to have it not start even using the electrical starter. I sent 2 emails to PowerSmart support over 7 days and as of now have received no response at all. Do not buy their products or at least make sure they can service it near you as the warranty is useless. This company does not stand behind their products. I deeply regret having bought this snow blower from them.
Anwar Chaudry
Oct 07,2024I purchased the 170cc lawn mover 2 years ago. This year when we started using it arms broken from both. On checking I found that it's frame is made of plastic which broken very easily. It's engine is very good but I cannot use it as can't push it. I can't weld it's it is plastic. Administration is requested to make it metal body instead of plastic.
Dersch Properties LLC
Sep 18,2024Mower had a catastrophic failure after 5 uses. I tried to submit a warranty claim and a funny thing happened. Before I registered the product I got through to their 800 number pretty quickly. Once I registered (and therefore they had my phone number), they never picked up. I was "the next caller in line" for over two effing hours. It's a scam- they sell you worthless crap and then make it impossible to make a warranty claim. Don't make the same mistake I did. DO NOT BUY ANY PRODUCT FROM POWERSMART, FOR ANY REASON, EVER.
James Maroney
Aug 22,2024I was interested in a powerful (10000W +) portable inverter generator. At that power level they usually cost no less than $2500, often much more. So I was excited at first to see PowerSmart offer on their website a 12000W Inverter Generator (DB5095) for only $1150! However, no other site selling the product (including Amazon, WalMart and even PowerSmart's Canada webpage) mentions "inverter", and the product's manual says nothing about it! On the company's USA site, the word "inverter" is used only in the main item title/description ("12000W Inverter Generator DB5095"), and is not be found elsewhere on that page. I contacted the company, and they claim that it's indeed an inverter generator. But one look at the reviews of the product on their website clearly show they're all bot-generated: all made recently within the span of a couple weeks, with silly user IDs and one-sentence flowery statements that say nothing specific. I would tread most carefully with a product made by a company that provides nothing but murky, unclear info.
Barry McClorey
Aug 20,2024Bought a 17" mower from Home Depot. The unit smokes every time I start it. Repair shop rolled thier eyes when I asked thier opinion. They refuse to work on them. I tried multiple times to reach corporate. They do not respond. The blade bent on the 2nd use. Bought a aftermarket replacement blade. Much sturdier than factory blade. This was a bad investment. Never again will I buy Powersmart.
Jayne
Aug 08,2024I am a 63 year old woman. My mother is an 87 year old woman. We scraped together the money for your lawn mower. We received it yesterday. Today we started to mow. It immediately stopped. The belt cover must not have been properly installed. The blade was cut into it. We had a lot of trouble getting it off the blade. We had to cut it off with a kitchen knife because we don’t have tools. I figure out from the manual it’s item 18 belt cover part # 203050396C for model # V8621S I try to order a replacement part. You have a 203050396B that looks completely different. So, I call 872 314 0005. There were 7 callers ahead of me. For over 30 minutes you update me on my place in line. Finally I am one caller away and you send me to voice mail !!!!!!!!??????? I call back there are again 7 callers ahead of me again. So, i hung up.
Wade Cummings
Jul 19,2024We had ordered a generator our full address was not put on and we didn't Know that and I tried to Contact them with no success couple times Waiting on the phone just to get Hung up on They did send us tracking information that we weren't aware of and they have refunded our Money. I don't know what kind of product they sell. We had a bad experience. We went and read reviews. And then we got scared and kind of freaked out. But some part we are in the wrong because we did give the wrong address.And they did give our money back like I said, I don't know about their products so I can't say anything.I also was a new customer but just wanted to say what happened. Forgot. To say sorry for jumping to conclusions , thank you.
Jessie Adams
Jul 16,2024DO NOT waste your money on there poorly made products!!! I decided to try them out on a whim, seemed like a good deal for a decent price. And boy was i wrong, within 3 months of having this mower the entire front plastic part that hold the front tires and hight adjustment snapped while i was cutting the yard and dug a half circle into the ground from the blades digging in, also the self propelled wheel broke 2 weeks later after i managed to rig the front back on, so now the mower has a wheel that doesn’t belong because you cant buy replacements for the self propelled wheels on the website, so only the right side has its original self propelled tire. I have sent numerous emails to the company about the issue well before the warranty was up, and guess what? Not a single response not a call not nothing. So we paid hundreds of dollars for a piece of junk that broke within 3 months. Trust me, DO NOT WASTE YOUR MONEY ON THIS BUSINESS!!!!! Its not worth the headache your most certain to get
Angus Mulroy
Jul 03,2024Warranty process with this company is horrendous. I bought a leafblower. One of the batteries worked only one time before it died. I tried calling a couple times and got put on hold forever. I ended up emailing, but every email was like starting the process all over again, until I figured out I had to include a screenshot of my previous emails, so they would understand that I've already been in contact with them. It took about a year, but I finally got my replacement battery.
Jody Booker
Jun 22,2024Even the number the company has on this page doesn't work. Have had the 21" lawn mower for less than a year and the bar that holds the handle in the mower snapped. I can not get support to respond to emails. It has been less than a year and have used mower maybe 5 or 6 times. It starts great but that doesn't do any good now. DO NOT purchase products from company if with this kind of customer support! I have been trying for 10 days.
customerMark Reynolds
Jun 01,2024Bought a DB8631 22” self propelled mower. It has worked for two years. That’s the upside. The drive gears are stripped. I have been trying to get their parts dept for several days. When I’m next in the queue the recorded voice tells me that no one is available to take my call. This after waiting 50 minutes I left messages with my name and number. No return call This company needs to be investigated I will contact BBB and NY attorney general
Quincy McKinney
May 30,2024This is the worst product I ever purchased and worst customer service I have ever encountered. I purchased a powersmart 4400 inverter generator, I used it twice and it broke in the second use. For several days now I have been trying contact someone, I've sent emails and called multiple times with no response. Do not purchased thier product, you will be sorry!
Lori Parker
May 25,2024After 4 mows the wheel broke off my new power smart walk behind. I replaced the wheel. Next the cord broke. I have emailed the company with no response. Will never buy power smart anything again.
Troy Smith
May 22,2024We bought a cordless tiller for our small garden well unpacked everything got it all together and the plastic safety key is broken so we can’t even use this thing The absolute worst in customer service!They want you to purchase the product but you need to contact them for parts for get it!I have left 4 messages and 2 emails nothing not one person replied to me or called me back!Do Not But There Junk!!!!Stay away And I really hope someone from this horrible company reads my review and maybe they will realize what kind of a crap company they are working for!!!
Daniel Anderson
May 13,2024I have the Power Smart 4 cycle brush cutter. Worked fine for one season. Tried using it this season. It’s been sitting on the carport through the winter. Checked the oil and it was bone dry. Added the appropriate amount of oil and tried to start. Pulling the cord is nearly impossible. Putting maximum effort and you can feel the engine turn over once. It doesn’t get any easier. Cord retracts normally. My opinion? It’s a piece of junk.
Howard Kuhns
Feb 12,2025I bought the 80v 21 inch snowblower. I tried to use it for the first time on two inches of dry snow. The front bottom edge kept digging into the concrete; I could not push it forward without lifting the front slightly by pushing down on the handle. After making several passes, the motor would not start. I noticed a flashing red light on the handle. After a minute, it started. I made a few more short passes and then it failed to start again until it rested for a while. If two inches of dry snow overloads it, I imagine it would be worthless in six inches, or any amount of wet snow. I called Powersmart and they told me to call 872-314-0005. I called that number and left a callback message after being on hold for 30 minutes. No callback yet.