qless.com

4.5 (4 Reviews)

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QLess specializes in queue management and appointment scheduling software. Designed to help organizations seamlessly manage customer flow, our intuitive mobile wait experience combines personalization, automation, analytics and flexibility to empower customers to wait when, where and how they want. In light of COVID-19, organizations are now under tremendous pressure to deliver a superior customer experience while ensuring community safety, but are often constrained by archaic processes and outdated technology. With our cloud-based systems, organizations are able to deliver solutions that allow customers to spend less time in line while increasing staff productivity, resulting in higher customer satisfaction rates.

QLess serves government, higher education, retail, healthcare organization and more.

Reviews 4

4.5

Out of 5.0

HectorF

Feb 20,2025

The system fulfills its purpose but it's getting outdated. They are working in a newer (and more expensive) version that appears to have more features and be more intuitive. The version we used at my organization was helpful for front line services but the reporting was limited. I would say their biggest weakness that made us switch to a different provider was their poor customer support. Their support agents were unresponsive, rude and inefficient. Usually we would get scolded by the support agent for not using their internal terminology, get incomplete solutions or excuses.

Dick

Oct 22,2020

QLess is a fine company. we worked with them several years ago, and they've expanded quite a bit since that time...Give them a try, you'll not be disappointed.

Felix

Oct 14,2020

The college decided to upgrade our QLESS system and to add additional departments in order to provide service virtually. QLESS representatives and the technical team were able to help us customize our departments and provide the necessary virtual services to our students. The QLESS team did a great job.