Renewable Tech
To leave a review you need to be logged in
Reviews 31
Anthony
Nov 16,2022A terrible experience. They appear to use 3rd party electricians and fail to understand anything to do with good customer practice. Am about to sue them for only connecting half my solar system and certifying it as completed. If you search Companies House it appears someone is trying to have them struck off.
reevco
Oct 20,2022Had a heat pump fitted in December 2021 and started having a leak. They have now rebranded as RT Solar, so wouldn't stand by their warranty just 10 months down the line. Avoid any work done by RT Solar, they can't be trusted........ Had to get it sorted ourselves.... Cost just £280 to fix very small cost for a company to pay and they would have avoided the bad one star review I gave RT Solar.
Roger Neal
Jun 21,2022We took out a contract with Renewable Tech for an Air Source Heat pump and full heating installation. We paid an initial deposit of 25% of the full cost and a second installment of 25% prior to installation.. Probably as a result of not doing a survey, when the installer arrived to install the heat pump, he stated that the proposed site was unsuitable and we had to cancel the contract. Renewable Tech assured us repeatedly that they would refund all money owed to us. However, since 20th May they have gone completely silent and not replied to any form of communication. On finding that their landline numbers were all unavailable, a check through Companies House revealed that their registered office had moved from Daventry to Plymouth. Further investigations revealed that the directors now appear to be trading as RTSolar Ltd. Despite repeated polite requests, we have heard nothing from Renewable Tech and have now started court proceedings against both the company and the director.
Nikcoh Nomis
May 23,2022These people took a £1000 deposit from us for a job that for various reasons beyond including that they tried to substitute am inferior ashp unit to the one tjeyd quoted at the last moment didn't go ahead. We paid the deposit only because their standard terms state clearly that it was fully refundable unless goods had been purchased. They weren't but RenewableTech have refused to refund the deposit. They were all sweetness and light when selling to us but since we had to pull out they have refused to return our calls or emails and not refunded the money. This has caused me and my family huge distress and loss of money that we can Ill afford. Clearly they dont care and have no intention of refuding us. Were going to have to go to court to try and get something back. Dont trust them. smooth sales operation but a bunch of scammers underneath.
Michael Powell
May 16,2022I had an LG heat pump system installed in my home in July 2021. This was between two covid lockdowns and apart from one or two sourcing problems, the survey and installation went very smoothly indeed. I had replacement radiators fitted as well as the heat pump installation itself. The quality of the work was first class, and the installation engineers were highly professional, knowlegable and courteous whilst they were here. They disposed of my old boiler and oil tank, and even helped to transport my unused oil to my neighbour! I will also say that since installation there were - as there are with many complex installation issues, a couple of tweaks needed. Renewable sent staff to fix these without issue at all. Nearly one year later and my system is running perfectly. I would thoroughly recommend Renewable Tech for your heat pump installation.
Matthew Fox
Apr 08,2022We recently had an Air Source Heat Pump installed and right from the word go it’s been complete professionalism to complete the job to our satisfaction - from Joe the sales guy, very polite, courteous and not pushy like some salespeople- to Mirek and Mario the install team and as we had some teething issues with a thermostat not working properly, which Ali came and replaced and sorted things for us, to the guys in the office (great communication and paperwork skills) Sandy, Elaine, Fernando etc( if I’ve missed anyone out I apologise),it’s been a pleasure, as nothing too much to ensure we are satisfied with the job. So much so, that we’ve gone an ordered more green equipment from them which will be installed soon.
Fx
Feb 23,2022What can I say? From beginning to end, the whole process with RT was effortless. Joe was informed and not at all pushy on sales. Sandy (throughout) made me feel totally cared for and was very efficient and charming handling all the usual complex install issues that come up. James, Shane and Olli were AMAZING installers - super quick, really flexible, and ever so polite and tidy! Even some of the curve balls I threw at them - putting the heat pump up on a balcony rather than ground level, getting them to replace the consumer unit, getting rid of the heaviest EVER oil-guzzling range - didn't phase them at all. All neatly dealt with in super quick time. Even when it came to a post install issue (hot water pressure) that was NOTHING to do with them (existing tap plumbed in the wrong way/blocked trap), James/Shane came MILES to sort it personally and without additional expense. I am SO, so grateful guys! Buying/installing something like this is a huge thing and - RHI aside - considerable expense. I was nervous it might all go horribly wrong, but every step of the way I was made to feel confident and cared for. Brilliant job guys!
Tracey
Feb 06,2022The company fitted an air source heat pump after our gas boiler was condemned. They put everything together very quickly and managed to get us heating before Christmas. We had received quotes from 5 companies. And this was middle of the pack. They had slightly longer guarantee and were the only ones to say they could fit the hot water cylinder immediately so that we would have hot water while we waited on heat pump. The water cylinder required taking out the banister to get it in place (there was millimetres to spare in the space we fitted it and there was a lot of work to get it in place) After fitting it was recalled due to the horrible noise coming from it. Not a fault if RT but was recalled by Telford the water cylinder suppliers. But it did mean the banister coming out again. The replacement was very quick. The heat pump itself went in like a dream and the heat and hot water is as good, if not better than the gas boiler. Customer service and the people doing the work deserve 5 stars. Couldn’t fault them and the fitters did everything they could to help. Only gave 4 stars overall due to faulty water cylinder, we weren’t warned that the main panel would just be plonked on the wall with the cables going in and so looks ugly (really let’s it down). Also it doesn’t come with an app to control from smart phones. You have to use the sensor panel to change anything.
James Corbett
Feb 02,2022I'm so glad I found renewable tech. I had a bad experience with a different provider right before them, who seemed to play the old double glazing salesman games, I didn't like it and my partner didn't like it. Renewable tech were fantastic. Their representative gathered the information before he arrived and did a good and thorough check on everything before designing a system that I wanted. The resulting system was more powerful than the previous offer and at a lower price with better technology I could trust! Needless to say I paid the deposit and asked them to go ahead. This however was right before the global shortages started to kick in. I wanted a big inverter which needed approval, which they sorted for me, but nothing could be done to find the batteries I wanted. It took a good few months, but the team were in constant contact, did a couple more checks before coming on site and then built my system over a couple of days. I have to put a special thanks out to Sandy who through the whole process was fantastic, super friendly and really good at answering all my annoying questions as well as keeping me in the loop. End result, I've not used a penny of electricity from the grid today, I've got a fun app I can't stop playing with and the work is spotless, such a good clean install that looks simply amazing and works perfectly. I'll be using this company again to add in additional green tech to my house over the years. I really like the way they operate and the service is exceptional.
anthony stranack
Jan 25,2022OK, heard about this new system, called and got quotes from a few companies. So glad I went with this company...there was a few (massive) extras that they dealt with in good faith. I'm an old soldier and a Scouser 'to boot' if you are looking for an honest trustworthy company these are the guys for you......not compulsory but bacon butties and mugs of tea keep them at the 'rock face'.....was going to say good luck, but forget it ....these guys are the best. Ps didn't leave a mess.
gillian
Jan 21,2022An excellent company I can’t praise them enough. Totally professional and customer focused- Sandy and Elaine took all the stress out of all the organisation/logistics even to completing and submitting the RHI paperwork for me. I have no concerns over recommending the company to friends and in fact have already done so - she paid her deposit yesterday
Allan Geks
Jan 18,2022The company is very focused on customer service you can tell that straight away, Sandy is superb and nothing is too much trouble for her, although I will say that they let themselves down a little by some of the contractors they use, we waited for an electrician to come and complete the install for almost two full days, the overall installation on our ASHP went mostly to plan James and Jake were great throughout and an asset to the company due to their professionalism and even although there was a couple of issues after it was up and running the guys came back the following day and resolved it straight away. I would certainly have no hesitation in recommending RT to anyone in the market for an ASHP, to the extent that we were considering having them back to look at solar panel installation.
Kevin
Jan 12,2022I initially selected several companies to provide an air source heat pump, but chose Renewable Tech as they (Joe) were more capable of answering my questions and explained the process in detail, providing the confidence I was looking for. Had a hiccup with the survey due to illness, but this was quickly rectified by RT. The installation went like a dream, Mirek and Mario were superb. The day of the installation was the coldest of the year, but the team had the heating and water up and running within the day, they worked their socks off and did such a neat job. Customer support was excellent, Sandy is a super lady, so considerate and communicative, dealing efficiently with the RHI application. This was an oil replacement, whereby RT also dealt with the removal of the tank on my behalf. The house and grounds were left clear with all rubbish removed on a timely basis. The system has been working very efficiently since the installation, difficult to say what the level of ongoing support is like as I’ve not had any problems to date. Renewable Tech is a fast growing company, which can often cause issues, but they are very focused on customer care. I would strongly recommend them.
Thomas Boyle
Jan 12,2022the company personel where very pleasant and helpful on the phone , the surveyour had stated that the air source heat convertor would fit in the airing cupboard where the gas boiler was with the coolant tanks in the loft eaves. When it came to the install the workmen immeadiatly said that it would not fit. We had to quickly empty the built in cupboard behind the airing cupboard, to accomodate the system, The coolant tanks fitted in there as well. The intake system on the outside is unobtrusive, on the carage roof, and quiet. The new radiators that where fitted at the same time are very nice. There was a slight glitch with the removal of the rubbish, and for some reason a few more new radiators. No one turned up to collect on the day that they said they would, after I had waited in all day. They did say that they had been let down by the firm they had arranged to do the collection. The system is running like a dream, with no difference in the heating to the house and the hot water, the fact that it is cheaper to run than the gas is a bonus. The company called a few weeks after the install to go through the application, for the RHI. I have since had an email from ofgem stating that it has been accepted and I will start getting the payments for that in March.
Nicola Terry
Jan 11,2022Renewable-tech were the first company I found prepared to fit in with my requirements for a hybrid heat pump/boiler combination. They put me in touch with an engineer to discuss options and were good about answering my questions. I am very satisfied with this advice. The install went as well as can be expected and we have had no trouble with the heat pump since. Performance is not bad but I think it could be better - we are in discussion about this. It may be that we can improve the control configuration.
Abby Hamilton
Mar 30,2021I have be working with Renewable Tech with B2B services for the past 3 months working on installing Air Source Heat Pumps. I have particularly enjoyed working with Sandy who is friendly, professional and always informative regarding updates of the installations. I would recommend working with Renewable Tech as they are a great company to work with and I have built up a great relationship with them over the past few months.
Andrew Tongue
Feb 24,2021Very poor service. We had a number of issues during the install, the sales person was very pushy and gave us the wrong information regarding the install, the survey that was completed on the property was incorrect, no one talked us through the survey until I raised it and now they have informed us to fill in the RHI grant incorrectly too. I would not recommend this company to anyone at all.
Mr & Mrs Bazell
Mar 10,2020A very professional service, with some very beneficial & constructive advice on how to optimise our Heat Pump's operation.
Jean Talbott
Feb 22,2020Very helpful answering queries
Unit 20 Cottesbrooke Park, NN11 8YL, Daventry, GB
http://www.renewable-tech.co.uk
Peter Todd
Apr 12,2023We had our ASHP and Solar system installed 12 months ago. The system works well. Unfortunately at the Twelve Months Service our local Service Engineer noted that there was very little Inhibitor or Thermal Fluid in the primary pipework and that the heat exchanger was full of sludge because of this. This cost £278 to have put right. I have been unable to make contact with Renewable Tech for compensation and I note that they have moved premises and e-mail addresses and that the Company is about to be struck off the Companies House register. PLEASE BE WARNED.