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Homemaking is where our heart is. At Sabichi we produce quality, affordable and authentic furniture for your home making it a very special place to be.
Reviews 174
John Fillary
Aug 02,2022Very happy with customer service response to a request for a broken shelf. A replacement was sent out for free and in good time. Very much appreciated
Chris Turpin
Aug 02,2022Professional service from start to finish. Thank you so much Jo for your help and efficency. Product quality is great.
B Richards
Jul 30,2022Best customer service ever. Had problem with Hayden toaster 2 months before the 2 year guarantee ran out. Jo in customer service arranged for collection of old one that day & new one arrived 8 am the following morning. Thank you so much.
Lucy B
Jul 30,2022Issue with haden kettle dealt with promptly and efficiently, excellent communication, very highly recommended. Thank you again (jo long)
Tom Galbraith
Jul 25,2022I bought a matching Haden Cotswold kettle and toaster just less than a year ago. The kettle lid fixings broke and was unsafe. I emailed haden and Leanne organised for a replacement lid to be dispatched. This happened very quickly. What excellent customer service and what good quality equipment too.
Michael
Jul 25,2022Fabulous customer service from Haden via Jo Long. Thank you Jo
Miss HILARY THORNTON
Jul 25,2022I love my Haden Highclere kettle and toaster, so was really upset when the toaster went bang all of a sudden. A quick email to customer services describing the fault and job sorted. Jo couldn't have been more helpful, I packaged up my old toaster, it was collected by DPD who delivered my new one at the same time. All sorted in a few days ... no hanging on the phone to call centres for hours on end only to be cut off!! I would recommend using Haden anyday, their customer service is excellent - oh and their products aren't bad either !!! Happy Customer !!
SB harrogate
Jul 24,2022My Richmond Haden kettle developed a fault after 18 months. I contacted Jo Long in customer services and she could not have been more helpful and as soon as I had provided proof of purchase she attanged collection and delivery of a brand new kettle .. Excellent service throughout including detailed timing of delivery. What a refeshing change to deal with a friendly and efficient company!
robert young
Jul 10,2022Unfortunately our older kettle developed a fault so I contacted Customer Services and dealt with Jo Long who was very friendly and helpful. She arranged for a new replacement kettle to be couriered to us and our old kettle to be collected. A pleasure to deal with this Company and especially Jo. Fantastic service and highly recommended. Many thanks.
Caroline Goddard
Jul 05,2022We purchased a Haden Kettle and matching toaster over a year ago, our kettle started to loose some of its paint around the lid, I thought just general wear and tear, and emailed Haden directly to see if I could patch up the paint myself. Within a week after a couple of emails to a lady called Jo we had received a replacement kettle in the same marmalade colour, absolutely thrilled with the level of customer service and will definitely only be buying Haden products from now on, so refreshing for a company to actually care!
Karen Pannell
Jun 10,2022Recently purchased a Haden kettle , great communication, free delivery as was £50 delivered in 2 days great service
Tim
Jun 08,2022Purchased a Fridge freezer via Amazon, delivery is to a vulnerable person and another adult needs to be around for delivery. Amazon have been very poor . the service is terrible and the BOT is just rubbish. I was advised by Amazon of a delivery date but then nothing else. I tried speaking to amazon but got no where, even when speaking to a person. I was told not to worry, but delivery will happen on the 1st June, I was speaking with this person on the 4th?? I found the contact details of the company and rang and emailed. Jo, was excellent, she was able to confirm that the item had not yet been collected, yet alone delivered. Jo suggested that due to the bank holidays, nothing much will happen until the Monday. In the mean, all amazon was saying via their remote emailing system is that they are sorry for the delay but you can always cancel and get a refund?? This highlights the complete madness of a computerised customer service programme , but its cheap. more money for Bozzo . Its now Wednesday, Amazon have said nothing, so I emailed Jo again and again the service has been first class, I now know that the item has left the warehouse and is on route to the delivery warehouse. Lets hope Amazon gets its act together for the delivery.
Fi Nolan
May 21,2022We bought a Haden toaster through Amazon just over a year ago. It looks great and works really well. Unfortunately, about a month ago one of the sliders failed. I emailed Haden direct with a copy of my receipt and received a reply from a lady called Jo in under 24 hours. Jo apologised and asked if I would be able to send a photo/video of the issue, which I did. Shortly after I received an email to say a replacement would be sent. Within two days I had an exact replacement. I emailed Jo and also asked if it would be OK to donate the other toaster to our charity, the QRRA, to which she said of course. So basically, great communication and excellent customer service. :@) Very pleased
Deb L.
May 21,2022I must say I was surprised at the superb service I have received. Jo has been amazing and my experience has been absolutely first class. Thank you. Deborah
Mr WILLIAM JOHN MC MAHON
May 20,2022Purchased a Haden mixer in Oct 2020 and in mid May 2022 the mixers locking mechanism developed a fault. I contacted Jo at Hadens customer services who requested a few pieces of information, photo of receipt, video of the fault and model and serial number of mixer. That was on a Tuesday by Friday I had a new machine in my home. Exemplary service would thoroughly recommend to anyone.
Anne
May 19,2022Found the website easy to use and products really good quality. I contacted their customer support team for some product advice and they were really knowledgeable, polite and helpful. Great products & customer service team. *****
tina pawar
May 19,2022Bough Haden Microwave back in 2021 this was use for my elderly mother who cannot operate digital microwave. Unfortunately the heating element stopped working thankfully have a 2years warranty on the item. Contacted Haden direct the customer service was excellent and efficient. Microwave will be collected and replaced. Once again thanks Jo.
Shuly Adani
May 18,2022I ordered cutlery sets and they parcel arrived super quick, easy to contact with the company. I had a issue I Emailed and they replied within a few hours and dealt with the problem. Good prices and good items the cutlery looks high end and I use it very often and looks perfect. Thanks
Leo Ralph
Apr 24,2022So they have blocked my sister updating her 22 March 2022 review! So as big brother I will update. A month later “jo” is still waiting to hear from quality control....in her response she says the cooker is british made, so how come it says “made in turkey” on the back. Just stay away from cookers from this company. Customer service is apauling and they block bad reviews from responding- speaks volumes!
5 Wadsworth Rd, Perivale, Greenford, UB6 7JD, London, GB
http://sabichi.co.uk
ce.tech
Aug 08,2022contacted Haden / Sabichi last week about the bulb not working on our Haden microwave. We had hoped to order a replacement bulb, but because of the design of the microwave, were told this isnt possible. Instead we received a replacement microwave and awesome customer service - so very happy!