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Salesfire provides intelligent conversion rate optimisation products to influence the on-site customer journey and convert visitors into customers.
Reviews 55
Adam Large
Jan 24,2025I've been using salesfire for nearly 2 years now originally starting initially with the On-Site messaging (formerly overlays) I was extremely apprehensive when it comes to pop-ups however with the journey you can create for the customers before these are shown is great and they really aren't as intrusive as other companies that offer a similar service. After the success and growth helped by the onsite messaging tools and many discussions between myself, Charlie and Katie (our previous account manager) and seeing some of the other tools in practice I integrated the product recommendations, which work better than any other site based recommendations I had previously tried. The algorithm you can create to produce truly personalised product recommendations around a users browsing and purchasing history is 2nd to none. I was then informed that email marketing and automations were going to be introduced, which as a (now previous) MailChimp customer I was eager to adopt this and test the functionality and compare this not only with the features of MailChimp but how it works, flexibility to work with and also the conversions created and tracked via the email automations, there were some teething problems and a lot of changes that were made for us by the design and development team and now it converts way better for us than any mailchimp automations used to. The email newsletter functionality is as you would expect and you can do with it what you can with any others, this is simply a bonus to have on top of the email automation campaigns which drive so much revenue it's crazy! We most recently implemented the search... We sell LEGO and have nearly 4000 SKU's in stock at a time and I have never found a search that works good or can be played with to ensure that search results show what a customer is looking for. But wow! 1 day of implementing Salesfire search and there's no other search i will ever need on the website. No more customer complaints, no more complaints from the staff about it not working correctly and also when showing other business owners there is never any bad point to state, it just works better than any other search I personally have ever seen. On top of that the promotions and algorithm changes you can make within the search settings it really isn't going to be beaten! Now using every single product that salesfire offers and extremely happy with all of them I can guarantee we wont be changing any of them, on a plus side you know you're doing a great job as its the only company that we have ever used for more than 12 months, lol. Keep up the innovation, hard work and great customer service, quite honestly the nicest and best company to work with. Really can't wait for all the additions to the current offering around AI anonymous data targeting and can't wait to start testing more of it as it is introduced. Big thank you to Katie, Charlie, Wayne and Steven who I have dealt with extremely regularly (sorry for being a nuisance guys) and a big thank you to all the team for creating such a great company to work with.
Leslie Docherty
Oct 30,2024"I have been working with Salesfire for several years, and in that time, we've steadily expanded the range of services they provide for our business Fat Buddha Store. Salesfire stands out as a forward-thinking partner, consistently adding valuable functionality and making continuous improvements to their product. Their development roadmap is particularly impressive, with innovative features regularly enhancing our customer experience and overall business capabilities. One area that often lacks in service providers is communication, but Salesfire excels here. They proactively schedule regular meetings, follow up consistently, and are always exploring new ways to support our business goals. Their dedication to customer engagement has been exceptional. I can't recommend Salesfire highly enough—they’ve played an instrumental role in helping us grow."
Jared
Sep 30,2024We have used Salesfire for just over 3 1/2 years. Whist what they do is good. if you want to get out of a contract with them they are Horrendous. They asked me to Sign a new contract in September 2023. I never signed it. I gave them notice of my account in January 2024, after their services had been removed from our website , as we had started a new website. I heard nothing from them until July of this year when they started chasing me for money I supposedly owed them. They threatened taking my business to court. They will not listen to reason, and have now taken my business to court. For all the good work they can do, you can now do the same thing a lot cheaper on Shopify or with other apps. I am guessing they are getting a bit desperate. We will see how the court case goes and I will keep you updated. I believe we have a reasonable case, and have legal assistance with our insurers. Jared Lewis Imagine DIY
randall fisher
Aug 21,2024Wouldn't hesitate to recommend Salesfire. Great Service from Ashleigh.
Robin
Aug 20,2024I've been working with Sophie and the Salesfire team for over a year now across multiple brands, and they've always been transparent and helpful on every task we've done together. They have a great piece of software for Shopify stores, and they really know their stuff. I'd recommend giving them a go, our conversion rate and retention rates definitely jumped up as a result of their clever targetting, visually appealing overlays, and industry leading search functionality.
Adam
Jun 17,2024Our account Manager Sophie is always on hand to advise & suggest how we can improve our customer experience onsite.
REBECCA KANE
Jun 14,2024I have been working with Salesfire for over a year now. I find the products really useful in assisting with our search bar and product recommendations. We've found it to be really useful in increasing our conversion rates and upselling and cross selling. My account manager Sophie has been really helpful every step of the way, and is always friendly and easy to work with. Would highly recommend.
Adam Kapustynskyj
Jun 12,2024We've had a big impact on our conversion rate since swapping over to Salesfire. Our customers have received a better shopping experience plus we get better data helping us to direct people to the best pages. On top of that, the Salesfire team have been quick to respond to any queries getting us results quickly.
Radiator Cabinets UK
Jun 11,2024Really poor service, with zero impact on my business. Told I have to cancel 30 days before the end of the contract otherwise it renews for another 12 months. 🤯 Fraudsters!!!! absolute joke of a company! Stopped using their service 9 months ago and still getting invoices from them. They have to use these dodgy tactics because their service is absolutely pants.
Beckie Forsyth
Jun 03,2024Don't make the same mistakes! Beware...very expensive for small businesses! They offer lots of support to onboard you. They boast about the Free Trial Period but it doesn't tell you anything about the long run. They LOCK you into a 1 year contract and regardless of whether you experience REAL growth directly attributed to Salesfire or you are unhappy with the performance...they do not bend. We found that their analytics do not truly represent growth solely attributed to Salesfire. Our company has not experienced near the growth that was promoted. We are a small business and the burden of $1500 per quarter (for 2 of the 4 products) has become cumbersome and the response from Head of their Finance Department was that I was fully informed and now I am legally bound. They are more concerned about getting their money than customer satisfaction. Salesfire may be great for large companies but for small ones you may find it way too expensive. Do more homework than I did...there may be better products for much less money for your small business.
Jodie
Jan 22,2024We had a problem with our search bar not displaying all items correctly. Harriet dealt with this in record time and got it working again as we wanted. Great service from the team. Thank you!
ben crosby
Oct 06,2023I've dealt with Salesfire for a year now and wouldn't hesitate to recommend them. They are knowledgeable and really help you convert more business online. They get the customer journey.
Leigh Stote
Oct 05,2023Great product and great people. Our Account manager Katie Woodward is superb and a pleasure to work with! Thanks Salesfire
B-Tagg
Sep 27,2023I've been working with Salesfire for over a year now, and from the get-go they've been one of the easiest companies to work with. Onboarding was incredibly simple. The testing, training, setup and maintenance of the widgets in our account also extremely user friendly. The most important thing though is that we've seen really strong results from the partnership in terms of improving both conversion rate and AOV. Salesfire have certainly proven themselves a formidable tech vendor, and I wouldn't hesitate to recommend them to companies big or small who are looking for a hands-on, personable approach to improving KPI's on site.
Josh
Jul 12,2023I am incredibly impressed by the professionalism and dedication offered by Salesfire. Our first point of contact was Kev, who guided us through the sales process with an approach that was genuinely refreshing. Instead of the typical high-pressure techniques, Kev took a measured, patient approach, taking the time to understand our company and how we could maximise sales opportunities using their platform. He was not pushy and offered us a trial, allowing us to see the value Salesfire could provide before fully committing. This level of customer consideration is not commonplace and speaks volumes about their commitment to client satisfaction. Post-sales, our experience has continued to be nothing short of exceptional. Our account manager, Ashleigh, has been a pleasure to work with. She maintains a vigilant eye on our account, ensuring we are getting the most out of the platform. Her expert suggestions have contributed significantly to improving our performance, which is testament to her expertise and knowledge. As for the platform itself, it's user-friendly with a neat interface that is easy to understand and navigate. What impressed us most is that it's continually being refined and improved, which is a clear indication of their dedication to stay at the forefront of their industry. Our relationship with Salesfire has been excellent. Their customer-centric approach is something we wish we encountered more often with other suppliers. To anyone looking to increase their conversion rate and maximise sales opportunities, we would not hesitate to recommend Salesfire. It's a partnership you'll not regret.
Hannah Wills
May 05,2023Had an amazing experience working with Salesfire throughout my time at Fusion Living. Always a friendly and helpful person at the end of the phone or a quick email response away. I have been working closely with Harriet for Salesfire overlays and it has been a true pleasure working with her! So friendly and helpful and very quick to respond to any queries. We find the monthly reports so helpful and I find this particularly useful for my marketing role at Fusion Living. Whenever we have any queries about this, they are always willing to explain it to us in more depth. Thank you for everything!
Kate Grove
Mar 27,2023We've recently changed Client Success Managers but as with pretty much everything Salesfire do, it's been seamless and Katie is already a pleasure to deal with!
Daniel Armstrong
Feb 01,2023Katie at Salesfire has been a absolute god send since I started my role. Guiding me through the possible options and answering my many questions quickly and with simple steps so I knew exactly what to do. We have already seen a increase in revenue via the search, email and product recommendations.
Paul Kyte
Jan 13,2023Thoroughly engaged staff who take a genuine interest in our business and campaigns. Well played Salesfire.
16/26 Albert Road, TS1 1PR, Middlesbrough, GB
http://www.salesfire.co.uk
Steve
Jan 29,2025Staff are helpful and responsive, the systems are easy to use and intuitive. Our relationship with Salesfire has only gotten better over time.